Jakob Ritter

Wow! Impressive service team! Picked up something on the road out in Grand Prairie and had my car towed to this store because I love the Sam Pack Five Sta Impressive service team! Picked up something on the road out in Grand Prairie and had my car towed to this store because I love the Sam Pack Five Star brand. They took excellent care of me and my precious pony! While they were waiting for my tire to arrive, my battery went dead, they notified me immediately and were able to replace it. Bonus! They noticed my key fob battery was low and replaced that too. I love that they have a text message system, which makes communication super easy and kept me updated on a regular basis. As a single woman who feels vulnerable in the automotive repair space, I trust this team explicitly with my vehicle. I can tell their attention to detail is impeccable. Thank you to every single member of the Five Star Subaru team, especially Collin and Jake!! More

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Out of the many new car purchases that i have made the one at five star subaru is by far the best experience i have had. Really quick deal not wasting anyone's time. I loved it one at five star subaru is by far the best experience i have had. Really quick deal not wasting anyone's time. I loved it More

by Zdravko Todorov Verified Customer Verified Customer

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I have to tell you, folks, this dealership has the best service department. Other dealerships? They’re all losers compared to this dealership. Believe me, I've seen a lot of service departments, but this o service department. Other dealerships? They’re all losers compared to this dealership. Believe me, I've seen a lot of service departments, but this one? It's just incredible. These guys are winners, pure and simple. They know how to get things done—fast, efficient, and with top-notch quality. Nobody services cars like they do. The mechanics? Tremendous. The staff? Just fantastic, so polite, so professional. I took my car in, and it came out running better than ever before. Unbelievable work. Trust me, you won't find a better service department anywhere. They're making car service great again! More

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I liked how I was greeted upon my arrival and when advised of my scheduled appointment, my car was taken in right away. My daughter and I were then escorted to the waiting area and informed of free s advised of my scheduled appointment, my car was taken in right away. My daughter and I were then escorted to the waiting area and informed of free snacks and drinks. The place was extremely clean. I was kept informed as to the status of my car and I was only there for an hour and 45 minutes. More

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Very pleased. Had 9:00 appointment and was out by 10:30. Courteous & very helpful. Had 9:00 appointment and was out by 10:30. Courteous & very helpful. More

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I was grateful that Giselle was available to educate me on how to use all the features of my new car! She did a great job. on how to use all the features of my new car! She did a great job. More

by PERKAT1578 Verified Customer Verified Customer

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The service department is top notch. Advisors are friendly. Technicians are knowledgeable. Everyone I come in contact with is stellar! Advisors are friendly. Technicians are knowledgeable. Everyone I come in contact with is stellar! More

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From valet to manager, they are nice people who respond , explain, and fixe quickly our need. Treated us like a family member, they really want to have us back, always. explain, and fixe quickly our need. Treated us like a family member, they really want to have us back, always. More

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Excellent. Caring service.Repaiirs were done professionally in a timely manner. Will go b ack again Caring service.Repaiirs were done professionally in a timely manner. Will go b ack again More

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Five star subaru of grapevine is always the best experience. Everyone is so friendly and trustworthy experience. Everyone is so friendly and trustworthy More

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