Jakob Ritter
Jakob Ritter at Five Star Subaru of Grapevine
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Jakob Ritter

Service Director

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
10 Reviews
5.0

10 Reviews

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10 Reviews of Jakob Ritter

September 26, 2024

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Employee Rating

Out of the many new car purchases that i have made the one at five star subaru is by far the best experience i have had. Really quick deal not wasting anyone's time. I loved it More

by Zdravko Todorov
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Adams, David Hendricks

Sep 27, 2024

Five Star Subaru of Grapevine responded

Congratulations, Zdravko! Timely transactions are important and at Five Star Subaru we are focused on customer experience. Should you have questions about your new car, please reach us at 817-438-1700. We are here to help you enjoy your ride. Thank you, David Cheney, General Sales Manager

August 23, 2024

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I have to tell you, folks, this dealership has the best service department. Other dealerships? They’re all losers compared to this dealership. Believe me, I've seen a lot of service departments, but this o More

by KDWildman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian, Kenny Wilder, Jason Womack , Travis Litrell

Aug 23, 2024

Five Star Subaru of Grapevine responded

KDWildman, Thank you for your kind words! We're glad to hear that you were satisfied with our service at Five Star Subaru. Your positive feedback means a lot to us and we look forward to scheduling future appointments at 817-438-1700. Your satisfaction is our top priority, and we're committed to providing excellent service to all of our customers. Best regards, Jakob Ritter, Service Director

June 16, 2024

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I liked how I was greeted upon my arrival and when advised of my scheduled appointment, my car was taken in right away. My daughter and I were then escorted to the waiting area and informed of free s More

by chollis2306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Littrell

Jun 16, 2024

Five Star Subaru of Grapevine responded

Chollis2306, Efficient and timely service is the goal at Five Star Subaru. Whenever you need our vehicle advice, please call 817-438-1700. We are here to share our knowledge. Safe travels and thanks for your feedback. Sincerely, Jakob Ritter, Service Director

November 29, 2023

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Very pleased. Had 9:00 appointment and was out by 10:30. Courteous & very helpful. More

by Judith.otto
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Zambrana

Nov 29, 2023

Five Star Subaru of Grapevine responded

Judith, At Five Star Subaru, we focus on customer satisfaction and timely service. Thank you for your high marks and don't hesitate to call us at 817-438-1700. Any time you need our vehicle advice, we are here for you. Best regards, Jake Ritter, Service Director

November 18, 2023

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Employee Rating

I was grateful that Giselle was available to educate me on how to use all the features of my new car! She did a great job. More

by PERKAT1578
Recommend Dealer
Yes

Other Employees Tagged: Rex So, Joe Tareen

Nov 19, 2023

Five Star Subaru of Grapevine responded

PERKAT1578, We appreciate knowing your Five Star Subaru visit went well. Giselle and our team are focused on helping you enjoy your ride. Stop by or call 817-438-1700 to review the features of your car at any time. Thank you for sharing your feedback! Best regards, Doug Laymon, Sales Manager

October 27, 2023

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Employee Rating

The service department is top notch. Advisors are friendly. Technicians are knowledgeable. Everyone I come in contact with is stellar! More

by ryanmurray1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2023

Five Star Subaru of Grapevine responded

Ryanmurray1, Thank you so much for taking the time to share your fantastic feedback with us. We're thrilled to hear that you've had such a positive experience at Five Star Subaru. Our advisors and technicians take great pride in delivering top-notch service, and it's wonderful to see so many names on your list of recognition. We look forward to scheduling future appointments at 817-438-1700. In the meantime, enjoy your ride! Sincerely, Jake Ritter, Service Director

September 14, 2023

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From valet to manager, they are nice people who respond , explain, and fixe quickly our need. Treated us like a family member, they really want to have us back, always. More

by Tuongvien669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Roberts

Sep 15, 2023

Five Star Subaru of Grapevine responded

Hello Tuongvien669, Efficient services are to be expected at Five Star Subaru. It is our goal to help our customers get back on the road in a timely manner, so we hope to hear from you again at 817-438-1700. Safe travels and please call us when you have future vehicle needs. Thank you, Jake Ritter, Service Director

August 23, 2023

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Excellent. Caring service.Repaiirs were done professionally in a timely manner. Will go b ack again More

by jb9820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Zambrana

Aug 24, 2023

Five Star Subaru of Grapevine responded

Thank you, jb9820, for choosing our Five Star Subaru service team for your car's care. We want to hear from you at 817-438-1700 any time you have questions. Helping you fully enjoy your Subaru is the goal. Thanks again and please call on us when you need our advice. Best regards, Jake Ritter, Service Director

August 19, 2023

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Five star subaru of grapevine is always the best experience. Everyone is so friendly and trustworthy More

by Deion.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor , Deion Thomas

Aug 20, 2023

Five Star Subaru of Grapevine responded

Thank you, Deion for servicing your vehicle at Five Star Subaru. Call on our advisors and techs with future care needs at 817-438-1700. It would be our pleasure to assist again. Safe travels, Jake Ritter, Service Director

June 28, 2023

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Employee Rating

I had an issue with my AC not working properly. after initially recharging with refrigerant to no avail,5 star replaced the whole compressor at no charge because of the miss diagnosis More

by myronnovak
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian

Jun 28, 2023

Five Star Subaru of Grapevine responded

Hello myronnovak, We appreciate helping with your vehicle care at Five Star Subaru. Customer satisfaction is a high goal in the service department and we welcome the chance to address future maintenance needs. Call on us at 817-438-1700. Thank you for your endorsement and business. Take Care, Jake Ritter, Service Director

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