
Bakersfield Hyundai
Bakersfield, CA
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2,543 Reviews of Bakersfield Hyundai
I bought a new 2024 Hyundai Tucson Hybrid from this dealership in November for my wife. She absolutely loves the car. Its been a great car for us overall. The dealership (more specifically the service dealership in November for my wife. She absolutely loves the car. Its been a great car for us overall. The dealership (more specifically the service center) has not been great, at all. The big issue is something that happened today. The car has about 6500 miles on it now. We were getting the car washed about a week ago and the detail crew pointed out that there was some issues with the paint. I noticed a small flap on the hood look like it was pealing from the edge. I went home, called Hyundai Corporate and asked them what I can do about it. They asked for all my info, like vin and so on, and upon giving them the info they informed me that my vehicle had a 3 year, 36000 mile paint warranty and they would cover the repairs. Fantastic! I submitted some pictures they asked for, worked out the details, and they approved the repair. They set an appointment up for me at this dealership to have the repairs completed. Mind you this was about a week long process of going through their corporate channels to get the manufacture itself to approve things. They gave me a reference number and email confirmation to show to the dealership once we arrive for our appointment so they could start the repairs. The dealership declined to do the repairs. When I arrived at the dealership, I spoke with one of the service advisors. I told him we had an appointment set up through Hyundai. He was able to find the appointment after a few minuets of searching and asked why I brought the car in. I told him the situation, explained how the paint was pealing at the edge of the hood and told him I had spoke with Hyundai corp. about the issue, that they had approved the repairs and gave me a reference number to give him. He said the reference number was not important, stating that they would do their own checks and submit their own pictures and such. He explained it would take a few weeks for this process. I explained I had already did that, because I understood it would take time for this process, that was why I had already contacted the manufacture, to find out if it was covered and speed up the process a bit. He then seemed to brush off my statement, saying that he still had to do it this way, and that it my previous approval was irrelevant. I was a bit upset with this, but held my tongue. Maybe they just needed to get a different kind of approval? At this point, the service advisor started to complain that they didn't do paint repairs and that they would have to find an approved body shop, and negotiate things, then send the car to that body shop. He said it would take a few days or maybe even a week for this process when my wife asked for a general idea of what we would be looking at. I said that was fine, I understood paint takes time. He seemed like he was disappointed that we didn't just leave at that point. He kept saying things like "if you want, you guys can come back at another time after I find out what Hyundai wants to do." At this point I said we already did that and Hyundai ALREADY APPROVED it. I had the reference number in my hand. He never asked for or let me give him that number. Every time I tried, he would cut me off or not respond. He then said he needed to take his own pictures. So we followed him out to the car, in which he took a picture of the hood from a distance and walked back inside. He didn't get any vehicle information that is usually required for warranty work, like vin, miles or anything else. I asked him if he needed the info, knowing that he does from my own experience working at dealerships in the same position, and he said he didn't need it for this. We went back in and he asked me if we wanted to leave, again, and I said we could hang out for a bit and see if Hyundai will get back to him, considering they had already approved the work. An hour goes by and he said they hadn't responded yet, but I was out of time as my wife needed to go to work. I told him we would have t More
The service department over promises and under delivers, my 3 hour service call, 5.5 hours later still waiting. Not to mention the fine art of ignoring you waiting at the counter my 3 hour service call, 5.5 hours later still waiting. Not to mention the fine art of ignoring you waiting at the counter More
The financial department is a complete joke. I filed a gap claim months ago and when I call the finance department at this location no one ever ever ever answers or return my calls. it’s been mo I filed a gap claim months ago and when I call the finance department at this location no one ever ever ever answers or return my calls. it’s been months and I’m still waiting for my check! it’s ridiculous! What is the point pushing customers to get the gap insurance if they are not going to release the check after the claim has been made!!! More
On March 12, 2024, A service department representative provided my warranty service contract to another customer. The warranty contract contained my name, my address, phone number as well as email address provided my warranty service contract to another customer. The warranty contract contained my name, my address, phone number as well as email address. The customer that recd my contract reached out to me via text to inquire about a vehicle that she now owned and purchased thru Hyundai that I traded in AUG or SEPT of 2023. She was having engine problems with the vehicle. She was inquiring to see if I had any issues with the vehicle. She and spoke briefly and our conversation ended. I pondered that night on how she obtained my info so the next morning I reached out to her and discovered that Hyundai had given her a copy of my contract with my information on it. I reached out to Hyundai and spoke to Angel the GM and he admitted that they were in violation of privacy laws. I then had a meeting with Patrick Beck the owner who was more concerned about the time and money he had to waste on the employees he had to fire behind the incident. BTW no proof this was actually done, When I asked Patrick Beck how I know this hasn't happened before his response was oh well, I am sure it has and no doubt it won't again. He offered credit monitoring for a year as a sorry but as a prior victim of having my information compromised, I declined as I already do this. Again, admitting guilt that they ae in violation of privacy laws. I showed Patrick a TIC TOC of one of his employes in the finance dept. admitting that she left a deal jacket opened and the customers information was stolen. Her response was OOOPS. All I could say is if you bought a car from BAKERSFIELD HYUNDAI please monitor your credit closely. Don't be another victim. More
If I could give zero stars I would. On February 21st around 11am I was sent a long text from a number I did not recognize. This person stated that they received my rental agreement thro On February 21st around 11am I was sent a long text from a number I did not recognize. This person stated that they received my rental agreement through email from Bakersfield Hyundai which has all my information besides my ssn. I called that customer and had a long chat as I was going to Hyundai to discuss the fact that my information was was sent to someone who definitely was not me. Like a 2 weeks later I went back up there and requested a copy of my extended warranty because I was still having issues with my vehicle . The service advisor that was helping me printed out a extended warranty contract handed it to me I didn't look at it until I got home . When I did look at it I realized I was given the previous owners information I contacted the previous owner asked her a few questions about the core so that she would realize that I had her information . She contacted me the next day asking how I ended up with her information and I explained to her that it was handed to me in the service department by a service advisor at Bakersfield Hyundai . I made an appointment with Patrick Beck recently her and I went up there to sit down and discuss the seriousness of this happening . He sat there and smiled and talked in a condescending voice Even after explaining the traumatizing situation that I have done through in my life and now somebody I don't even know has all my information . I honestly felt like I had been violated once again but this time by a car dealership that didn't in my opinion take precautionaries in order to keep my information safe and not sent to a complete stranger. So if you still choose to do business with this company I would be very cautious with your personal information because you never know where it will end up . More
I wouldn’t give not even 1 star but unfortunately I have to select 1 in order to say this is the worst dealer in town to purchase a vehicle. They only care about their commission. Please please don’t make a to select 1 in order to say this is the worst dealer in town to purchase a vehicle. They only care about their commission. Please please don’t make any business with this dealer if you don’t want to have a lifetime night mare. More
Stay away from Hyundai cars. Really unreliable motors. That only good thing is I leased the 2022 Elentra Hybrid so I will be turning in my lease when it is all over. The transmis Really unreliable motors. That only good thing is I leased the 2022 Elentra Hybrid so I will be turning in my lease when it is all over. The transmission broke and stopped working at 10,000 miles. The clutch went out at around 10,000 miles. I noticed when I came to a complete stop and my vehicle lunged forward 5 feet. Luckily there wasn't another vehicle in front of me. They took about 3 weeks to fix it. In addition, My battery died one day, and I powered it up with it's self power button. Well, I couldn't make it pass the light and the car started turning off in the middle of the railroad tracks with my two year old son in the back seat. Talk about a scary situation. I took it to the dealer and they said everything was fine. Now, it has 19,000 miles. There was a check engine light in my car two days ago but today it is gone, which is a bit odd because it is the day of my scheduled appointment. Today I called because my windshield wipers have not been working properly since I got the car. Keep in mind it doesn't rain a lot in Bakersfield and of course I hardly drive it when it does rain because I have a child and rather play it safe. I called the manager and told them, I need you to replace my windshield wipers, he said oops your warranty expired at 12,000 miles. I told him dude how could an add on item be under 12,000 miles warranty. It would be impossible to use wipers for 12,000 miles. I barely used it all. I would say I used it like 20 days in the past 2 years. I expected them to cover it since these wipers have been manufactured defective. He told me have a nice day and can't replace them. Anyway, I would stay away from these type of vehicles. I am scared to drive it, not knowing if the car is going to turn off on me, or if the transmission will break again. Very unsafe cars in my opinion. I might consider pursing lemon law if my car continues to experience issues. It's unacceptable for a 2022 vehicle. More
If I could put zero stars I would , I had made an appointment for diagnostic specifically hoping to get the fastest service n feedback possible . My service representative(Christian) called me the fi appointment for diagnostic specifically hoping to get the fastest service n feedback possible . My service representative(Christian) called me the first day to confirm things about my car , after that I struggled for 3 weeks to get ahold of him I was calling through the 3 weeks and on the third week after struggling to get in contact they told me that they haven't touched my car because they don't have the tools although it is a Hyundai car at a Hyundai dealership. I have struggled to get to work these past three weeks but it was fine because I was gonna, find the issue to my car. I spoke with both the manager and the supervisors (Miguel espinoco , and Sandro Davalos ) about fixing the mistake they made and they offered zero compensation or any remedy and instead seemed to just say I was wrong n THEY'VE THREATENED TO PLACE A LEASE ON MY CAR if I didn't pick it up immediately although I live out of town. I'd recommend anyone looking to get work done here to find another dealership. I understand that things happen but when the customer service fails to remedy that problem they made I'd expect them to fix it. More
A most excellent experience. Fabiola was attentive and accomodating. Turned in a great car for a new lease and Fabi worked me a great deal. A great car and great people. Fabiola was attentive and accomodating. Turned in a great car for a new lease and Fabi worked me a great deal. A great car and great people. More