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Jacqueline Quinlan
Jacqueline Quinlan at Colonial West Chevrolet of Fitchburg
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Jacqueline Quinlan

Service Advisor

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.9
158 Reviews

Dealership Experience

2 yrs, 8 mos

4.9

158 Reviews

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158 Reviews of Jacqueline Quinlan

June 19, 2024

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Employee Rating

Pamela was very polite and has a bubbly personality thats quite refreshing to see at a dealership. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

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June 14, 2024

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Employee Rating

Top notch services at Colonial Chevrolet! Auto servicing and customer service are A+! Coffee while you wait, or rides to/from home if needed makes repairs hassle free. Peace of mind is wo More

by fijidrmn61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Customer Transport Driver!

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Jun 15, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic review of your experience at Colonial West Chevrolet of Fitchburg! We are thrilled to hear that you found our auto servicing and customer service to be top-notch. Providing amenities like coffee and rides to and from home is just one way we strive to make repairs hassle-free for our customers. We appreciate your feedback and look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 07, 2024

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Employee Rating

Loved working with PM she has a bubbly personality. In fact all the staff here at COLONIAL are great More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Pamela Bussiere , Angel & doug

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Jun 07, 2024

Phil responded

Loved working with Pam not p.m.

June 07, 2024

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Employee Rating

Love working with Pam has a bubbly personality makes you feel comfortable. In fact, all the people in service are great More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Pamela Bussiere

Helpful
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Jun 10, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your positive feedback, Phil! I'm thrilled to hear that Pam and our service team at Colonial West Chevrolet of Fitchburg provided you with a comfortable and great experience. I appreciate your kind words and look forward to assisting you again in the future. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 31, 2024

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Employee Rating

I never received such wonderful customer service and look forward to dealing with her again. More

by john.rizzelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Taylor, Pamela Bussiere

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Jun 03, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for the positive review! I am glad to hear that you had a wonderful customer service experience. I appreciate your feedback and look forward to assisting you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 31, 2024

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Employee Rating

Pam and Jackie are the best! They are very nice and accommodating at my service visit. Jackie made sure I was comfortable and Pam was very informative and helpful when scheduling More

by Stevealicata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Jun 03, 2024

Colonial West Chevrolet of Fitchburg responded

I appreciate your kind words about Pam and Jackie. It's fantastic to hear that they provided you with excellent service during your visit. I look forward to seeing you again for your future recall. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 29, 2024

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Employee Rating

Good efficient service in general maintenance Oil change tire rotation. Service was completed in a timely manor. Always a good experience More

by Benpa71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Pamela Bussiere

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May 30, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your positive experience with us! I'm thrilled to hear that you had efficient and timely maintenance at Colonial West Chevrolet of Fitchburg. I appreciate your kind words and look forward to serving you again in the future. Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 20, 2024

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Employee Rating

Great experience as always at Colonial West Chevrolet! Smooth transaction and no pressure. Will be back for another! More

by KevinGil1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Tania Audet, Sean-O Salem, Christopher Taylor, Carlos Silvera, Jeff Chandler, DAS DAS

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May 22, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you, Kevin, for choosing Colonial West Chevrolet of Fitchburg again! I appreciate your loyalty and I am thrilled to hear about your positive experience with us. Looking forward to welcoming you back for your next vehicle needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 14, 2024

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Employee Rating

Colonial West Chevrolet in Fitchburg delivers top notch customer service all the time. I have been a customer for 21 years and counting . More

by HAIRSCAPESSALON
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Geno Neagle, Tania Audet, Edison DaCosta, Christopher Taylor, Angie Misner, Carlos Silvera, Jeff Chandler, Maynor Aguilar, Pamela Bussiere

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May 15, 2024

Colonial West Chevrolet of Fitchburg responded

I truly appreciate your loyalty over the past 21 years. It's always a pleasure serving you, and I look forward to many more years of outstanding service at Colonial West Chevrolet of Fitchburg. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 24, 2024

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Employee Rating

Pam and Tania were great scheduling my appointment. All service personnel were pleasant and all work was performed expeditiously. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Tania Audet , Pam

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Apr 26, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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