Jacob Monson

I can't even give them 1 star! (but had to click a star in order to post) This was the worst car buying experience EVER! 1st- We made an appt to meet the salesman on a friday... w (but had to click a star in order to post) This was the worst car buying experience EVER! 1st- We made an appt to meet the salesman on a friday... when we arrived he indicated he had another customer come in right before us so we had to wait... we waited like 45 mins... ended up leaving for awhile and coming back.. we originally went to look at used cars but changed our mind and wanted to look at leasing..so we gave him a budget and was told a Honda HR-V was our only option... so we drove one that had leather and sunroof...but they didn't have the color we liked. and we were told the only different between the one we drove and one we ended up with was cloth vs leather and no sunroof vs sunroof. after signing paperwork and getting in the car to leave it was clear those weren't the only differences.... manual seats, no wireless charger, different display. I contacted the salesman as soon as I got home and planned to go in the next day to discuss options on swapping vehicles... next day comes and we are told we could swap vehicles but it would be another $90/mo.... and then as we are looking at the cars we are told the there is a stop sale on all of them due to a recall that needs to be done so we will have to wait until Monday...during the wait from Saturday to Monday we started to look at the contract more and found that we were charged $3450 for a service warranty that was NEVER discussed with us. Monday rolls around... go to the dealership and i'm told that I can no longer swap vehicles... I have to "trade-in" my new car and get used pricing on it.... I could trade in the car for a new car and pay another $200/mo. They refused to "unwind" the deal Saturday even though it was way less than 24 hours after the original deal was signed. They have refused to take the car back and give us what we paid for it and just be done with the deal. I have contacted the Better Business Bureau after talking with another dealership and getting their opinion. So far Corwin has declined any resolution I have offered the car sits in my driveway not being drove until a solution can be figured out. I would NEVER recommend Corwin to anyone and I will NEVER go to Corwin again. I have also contact Honda corporate with a dealership review! More

Report | Print

The sales staff from Corwin Honda were terrible, and extremely slow. The salesman I worked with, Jacob Monson, lacked any real knowledge of the vehicles or even the policies of his own dealership. Negot extremely slow. The salesman I worked with, Jacob Monson, lacked any real knowledge of the vehicles or even the policies of his own dealership. Negotiations were very rushed only to be left waiting for 3 hours just to finalize the numbers. After I had agreed to the price, Jacob became very rude and unhelpful. I was promised that all Honda certified vehicles came with a spare key, of which Jacob refused to cover telling me a second key was $450 dollars, when I had already been promised one. After they finally finished all of the paperwork, Jacob refused to even fill up the car with gas, stating "It's not our policy to fill up used cars". This is all on a certified used car that was only 2 years old. Absolutely terrible treatment, Jacob needs to be fired, and the management needs to change some things. I don't know how they can possibly stay in business when they treat people this poorly. More

Report | Print

I bought a car there I had been working on for a month and they gave me the run around. Came home and heater didn't work the next morning when I went to work. Jake told me I should have bought the warrant and they gave me the run around. Came home and heater didn't work the next morning when I went to work. Jake told me I should have bought the warranty and to pay for a visit at a different dealer.I would think a reputable car dealer would be a little more compassionate since it was the next time I drove it after purchase. I guess they care very little about customers and only about making a sale. Also I had been working with Kyle who did his best to dodge my phone calls and try to not sell me the car after they did work to it so they could up the price. He would not even come and meet with me when I got there. I also left several messages for Justin the dealer manager and never got a response since I was upset about Kyle's suggestion that they should no longer sell it to me at the price they had it listed for. Overall it was a month of chasing after this dealer to just simply respond to me and update me on where the car I wanted to purchase was. I should have taken that as a sign not to buy it but in the end I decided to anyway. Now I am stuck with a heater that only blows very lukewarm air and that won't work in a ND winter. Obviously they only care about a sale and not the actual customer. Very disappointing. This is the ONLY dealership I have ever been treated this way at. I guess next time around I will stick with the 3 others I have bought from before with way better customer service and people that actually care about what they are selling. More

Report | Print

Vehicle purchased was as represented. Paperwork arrived on time and was done correctly so I could obtain a title and registration in my name. Everything worked as planned. Paperwork arrived on time and was done correctly so I could obtain a title and registration in my name. Everything worked as planned. More

by wrightjwe Verified Customer Verified Customer

Report | Print

Price was higher than msrp which had a 400 dollar charge for color. Jacob said we would get it at no extra charge. Sent him a text to inquire but no reply. Also said we didn’t want any add ons but there wer for color. Jacob said we would get it at no extra charge. Sent him a text to inquire but no reply. Also said we didn’t want any add ons but there were two. Didn’t ask for a pulse for 395 but was on total. Didn’t hear anything about it. So paid more than we thought we should have been charged. They were nice but things should be explained much more plainly. Like the vehicle but not the car buying experience. It’s stressful when a person spends that much. More

by Jmkalsow Verified Customer Verified Customer

Report | Print

Everything went well very happy with how everything went. Always have my service at corwin Always have my service at corwin More

by JOHNEDOEDEB332 Verified Customer Verified Customer

Report | Print

Everyone is awesome And i would recommend for sure keenan srdjan josh nick Weaver are all great and more keenan srdjan josh nick Weaver are all great and more More

by I love my honda Verified Customer Verified Customer

Report | Print

My salesperson Jon was incredible. Listened to what I wanted and needed and found a great car for me! He helped me navigate buying my first new car and I couldn’t be more pleased! Listened to what I wanted and needed and found a great car for me! He helped me navigate buying my first new car and I couldn’t be more pleased! More

Report | Print

Super friendly staff! Personally, I had an awesome experience with every single person I met. Personally, I had an awesome experience with every single person I met. More

by isabel Verified Customer Verified Customer

Report | Print

I’m very pleased with my new 2024 Honda CRV. I know it’ll be very reliable transportation for years to come. The employees at Corwin were great! I know it’ll be very reliable transportation for years to come. The employees at Corwin were great! More

by SHARON.PARISIEN Verified Customer Verified Customer

Report | Print