Jacob Hershman | Page 7

Platinum service from start to finish! I can't give enough praise to Steve Davis and Mary Margaret McGowan at Westside Lexus for their phenomenal service, professionalism, and a truly seaml I can't give enough praise to Steve Davis and Mary Margaret McGowan at Westside Lexus for their phenomenal service, professionalism, and a truly seamless, pleasurable, buying experience. My previous Lexus was traded in for a new little beauty after 19.5 years. Does that speak to the reliability and quality of Lexus? Yes, I'm a walking Lexus advertisement, and proud of it. Steve and Mary far exceeded customer service expectations and ensured I had every option patiently explained to me. Outstanding care and caring. THANK YOU! More

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Prompt, efficient, professional...extremely thorough!! My initial contact in the service department noticed a small chip on my windshield...he pointed it out to me and quickly got GEICO on the phone to coo My initial contact in the service department noticed a small chip on my windshield...he pointed it out to me and quickly got GEICO on the phone to coordinate the repair. I wouldn't have noticed it and resulting damage could have cost me up to $500. Very thoughtful, extremely effective service! I'm always in and out and less than 45 minutes and I drive away in a clean, efficient car! More

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Great service Jacob really exceeded my expectations He updated me and got everything done in a timely manner Great service! Would definitely recommend this dealersh Jacob really exceeded my expectations He updated me and got everything done in a timely manner Great service! Would definitely recommend this dealership to friends and family More

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Excellent service From the time I entered the service department, I was treated with prompt, professional service. The entire experience was very impressive from check From the time I entered the service department, I was treated with prompt, professional service. The entire experience was very impressive from check in to check out. Jacob is my service coordinator and has done an outstanding job. More

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Great job! Jacob has always been helpful, and very clear on the estimated length and what I should expect from my service. The overall experience was great. Jacob has always been helpful, and very clear on the estimated length and what I should expect from my service. The overall experience was great. More

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Overall great service Jacob has always been extremely helpful. I appreciate his honestly and integrity and the ability to get me on my way in a loaner in short order. Jacob has always been extremely helpful. I appreciate his honestly and integrity and the ability to get me on my way in a loaner in short order. I can get in and out very quickly and I truly appreciate that. The only downside to this service dept. is it is SO busy, however it is busy for a reason and that is because they are great! The team handles the volume well and can get customers in and out very quickly. It is much appreciated. More

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Brakes and Tires Jacob handled my service request in a professional manner and let me use a loaner vehicle during my service. I'm very happy with the work. The car d Jacob handled my service request in a professional manner and let me use a loaner vehicle during my service. I'm very happy with the work. The car drove fine on a recent trip to Dallas. More

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Great Service Jacob is always there to take care of me when I take my car in for service. He is extremely knowledgeable and efficient. If he feels the service wil Jacob is always there to take care of me when I take my car in for service. He is extremely knowledgeable and efficient. If he feels the service will take longer than necessary he always has a loaner car available if I don't choose to wait. Good guy ... good service. More

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Always Outstanding I always have great service at Westside Lexus. It is so easy and very helpful. Jacob was outstanding - he kept me informed of the progress on my veh I always have great service at Westside Lexus. It is so easy and very helpful. Jacob was outstanding - he kept me informed of the progress on my vehicle and minimized my time at the dealership. More

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Efficient Service Efficient and thorough maintenance service provided each visit, loaner car provided if service is over a couple of hours. Professional service advisor Efficient and thorough maintenance service provided each visit, loaner car provided if service is over a couple of hours. Professional service advisor (Jacob) is attentive, knowledgeable and courteous. Clean facility. More

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