Jacob Hershman

I love the car I bought. Lexus ES 350. The service department was a major factor in my decision to buy another Lexus. Your service department is exemplary. Lexus ES 350. The service department was a major factor in my decision to buy another Lexus. Your service department is exemplary. More

by tldaniels0259 Verified Customer Verified Customer

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I love Westside Lexus that’s why I come there when I have any needs Steve was awesome and very professional. I am excited that I finally got my husband to give up his BMW and buy A Lexus. I love all the pe any needs Steve was awesome and very professional. I am excited that I finally got my husband to give up his BMW and buy A Lexus. I love all the people at Service and they have always taken a good care of me. More

by NBHAIZE Verified Customer Verified Customer

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Mike Nelson in sales is great… friendly and straight forward. Stefan McKinney in service is great too… super friendly and responsive. Other than the long wait to get a new GX, I have no complaints! forward. Stefan McKinney in service is great too… super friendly and responsive. Other than the long wait to get a new GX, I have no complaints! More

by KHGALLOWAY Verified Customer Verified Customer

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There aren't enough nice words to describe this entire team!! I keep buying/servicing my vehicles here and see that for the future too!!! team!! I keep buying/servicing my vehicles here and see that for the future too!!! More

by ksr1857 Verified Customer Verified Customer

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Word can’t describe how easy and pleasant was my experience with Daniel at West Lexus. His prompt response, his willingness to help and capabilities to resolve my problems was impressive. experience with Daniel at West Lexus. His prompt response, his willingness to help and capabilities to resolve my problems was impressive. More

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Everyone is always very helpful and friendly. My questions are always answered promptly. There are no long waits. My questions are always answered promptly. There are no long waits. More

by dalehk Verified Customer Verified Customer

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Friendly, knowledgeable and responsive. Good continuity of people and when they do leave, someone else good takes over. Good continuity of people and when they do leave, someone else good takes over. More

by john_harrell3 Verified Customer Verified Customer

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If you need service, beware. I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was looked up and verified. After day 1 I was told a diagnostic was run, and no determination was made on why my car would not start. After day 2 I was told to bring my spare key to the dealership After day 3 I was told there was "rodent damage" I was told the ridiculous explanation that "because of the evidence of mouse footprints on my battery, it was determined that a mouse cut one of the cables leading to my battery" and that was the reason my car would not start. ***so after the THIRD day of looking under my hood and inspecting my vehicle, touching and moving things around under my hood, touching my battery, wiggling this cable and attaching that cable...I was told there were "mouse footprints" on my battery. How ridiculous. Receipt was not detailed. Simply a dollar amount for labor and parts, yet none were reflected on my receipt. No one at this dealership has cared to help me get answers about this issue and my bill. This was their way to NOT honor my warranty. Buyer beware. They also claimed I denied an alignment that they never spoke with me about. I asked the service manager about it and he agreed that no one spoke with me about the alignment. Emailed management, emailed the GM, now contacting the Texas AG’s office and claiming deceptive practices. Read your receipt people. More

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Westside is the best, we have been a customer since 2007, 1st class operation, their people are knowledgeable and courteous. always a good experience. 1st class operation, their people are knowledgeable and courteous. always a good experience. More

by drluck Verified Customer Verified Customer

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We have purchased new vehicles from Mary Margaret McGowen at Westside Lexus for 20+ years. We have total trust and confidence in the Lexus family. We have developed very close relationships with Mary, Laura at Westside Lexus for 20+ years. We have total trust and confidence in the Lexus family. We have developed very close relationships with Mary, Laura Brown who has been our service department advisor since 2016, and Alex Gifford who provided the technology training and other assistance for our most recent purchase. These are all exceptional, truly caring people and we are deeply grateful for the friendships we have cultivated. We know that other Management have worked behind the scenes to listen to our special needs, and to assure our satisfaction. We commend you all for the exceptional effort you make daily to create such a wonderful environment. Feels like family! More

by dlpierce Verified Customer Verified Customer

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