Jacob Burns | Page 5

Very professional, thorough, and friendly. Helped make the process of buying a new car and trading in our old one go smoothly. Helped make the process of buying a new car and trading in our old one go smoothly. More

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I would like to thank Jacob for assisting us with the purchase of our lease car very smoothly. He checked everything and kept me informed until everything was resolved. If you are visiting this dealershi purchase of our lease car very smoothly. He checked everything and kept me informed until everything was resolved. If you are visiting this dealership, be sure to ask for Jacob! More

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Jacob was GREAT to work with! !! He is very helpful and was willing and able to answer any and all of my questions! And I had a lot of them because I had never bought a car out of !! He is very helpful and was willing and able to answer any and all of my questions! And I had a lot of them because I had never bought a car out of state before!!! I highly recommend Jacob!!! More

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Jacob and at Volvo Silver Spring was so helpful in getting me set up with my new EX 30! The process was so smooth. I appreciated that Jacob introduced all of the EX 30 features as it is a brand new mo getting me set up with my new EX 30! The process was so smooth. I appreciated that Jacob introduced all of the EX 30 features as it is a brand new model. Highly recommend! More

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Jacob was very patient and responsive to the numerous questions we posed. Overall, we were totally impressed with the whole Volvo staff with whom we interacted. questions we posed. Overall, we were totally impressed with the whole Volvo staff with whom we interacted. More

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Upon arriving to the dealership I was greeted by Jacob with open arms. From the beginning of our conversation he was 1000 honest and kept in line with what I wanted and needed. Every request was adhered t with open arms. From the beginning of our conversation he was 1000 honest and kept in line with what I wanted and needed. Every request was adhered to and I felt like I was speaking with friends that I lost contact with. I totally recommend everyone who buys a vehicle to come here. More

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I was really pleased with the service I received from Jacob and the entire team at Volvo of Silver Spring. The price for my new 2024 XC60 Recharge Hybrid was very fair, the sales experience was professio Jacob and the entire team at Volvo of Silver Spring. The price for my new 2024 XC60 Recharge Hybrid was very fair, the sales experience was professional and pleasant with no pressure, and so far service after the sale has been great. Beautiful car and fun to drive, plus a good easy option to be more green and reduce carbon pollution wherever possible. More

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Before I drove my new XC60 off the lot I was presented with a vehicle alert informing that there was a problem with the taillight. Jacob and the maintenance shop provided me with a loaner and took the car with a vehicle alert informing that there was a problem with the taillight. Jacob and the maintenance shop provided me with a loaner and took the car into the service department. The car was fixed and Jacob personally delivered our new car to our house going the extra mile to please this customer. Well done More

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Everyone was incredibly helpful and pleasant. They took the time to answer all our questions and we are glad we bought a vehicle from them. They took the time to answer all our questions and we are glad we bought a vehicle from them. More

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This was the best vehicle shopping and purchasing experience I've ever had the joy of participating in. Peter Larson was my main point of contact, but as he was quick to point out, there is a whole t experience I've ever had the joy of participating in. Peter Larson was my main point of contact, but as he was quick to point out, there is a whole team of exceptional individuals who easily worked well together and supported each other all toward the customer's benefit. I made 3 visits to the dealership: the 1st two to discuss and test drive, and the 3rd to purchase and drive my new car home. During all three visits it became obvious that this team truly worked together as a cohesive unit to help ensure that my family could get the vehicle we needed, the options we wanted, and within the budget and timeframe that worked for our unique circumstances. Peter, Eric, Noah, Bruce, and Jose were professional, knowledgeable, and caring active listeners. Every other staff member I encountered on the sales floor, at the coffee machine, or even when walking in from the parking lot, all were extremely professional and helpful. This is the 2nd vehicle I've purchased from this dealership; the 1st one was nearly 4 years ago. I look forward to coming back for our family's 3rd car in a few years, and will actively recommend Peter and this team to everyone I encounter who is also looking for a new or pre-owned car. I cannot sing their praises enough in this venue. If you've read this far, go have a great experience and drive in good health! - Jason More

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