Jacob Burns

Upon arriving to the dealership I was greeted by Jacob with open arms. From the beginning of our conversation he was 1000 honest and kept in line with what I wanted and needed. Every request was adhered t with open arms. From the beginning of our conversation he was 1000 honest and kept in line with what I wanted and needed. Every request was adhered to and I felt like I was speaking with friends that I lost contact with. I totally recommend everyone who buys a vehicle to come here. More

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I was really pleased with the service I received from Jacob and the entire team at Volvo of Silver Spring. The price for my new 2024 XC60 Recharge Hybrid was very fair, the sales experience was professio Jacob and the entire team at Volvo of Silver Spring. The price for my new 2024 XC60 Recharge Hybrid was very fair, the sales experience was professional and pleasant with no pressure, and so far service after the sale has been great. Beautiful car and fun to drive, plus a good easy option to be more green and reduce carbon pollution wherever possible. More

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Before I drove my new XC60 off the lot I was presented with a vehicle alert informing that there was a problem with the taillight. Jacob and the maintenance shop provided me with a loaner and took the car with a vehicle alert informing that there was a problem with the taillight. Jacob and the maintenance shop provided me with a loaner and took the car into the service department. The car was fixed and Jacob personally delivered our new car to our house going the extra mile to please this customer. Well done More

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Everyone was incredibly helpful and pleasant. They took the time to answer all our questions and we are glad we bought a vehicle from them. They took the time to answer all our questions and we are glad we bought a vehicle from them. More

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This was the best vehicle shopping and purchasing experience I've ever had the joy of participating in. Peter Larson was my main point of contact, but as he was quick to point out, there is a whole t experience I've ever had the joy of participating in. Peter Larson was my main point of contact, but as he was quick to point out, there is a whole team of exceptional individuals who easily worked well together and supported each other all toward the customer's benefit. I made 3 visits to the dealership: the 1st two to discuss and test drive, and the 3rd to purchase and drive my new car home. During all three visits it became obvious that this team truly worked together as a cohesive unit to help ensure that my family could get the vehicle we needed, the options we wanted, and within the budget and timeframe that worked for our unique circumstances. Peter, Eric, Noah, Bruce, and Jose were professional, knowledgeable, and caring active listeners. Every other staff member I encountered on the sales floor, at the coffee machine, or even when walking in from the parking lot, all were extremely professional and helpful. This is the 2nd vehicle I've purchased from this dealership; the 1st one was nearly 4 years ago. I look forward to coming back for our family's 3rd car in a few years, and will actively recommend Peter and this team to everyone I encounter who is also looking for a new or pre-owned car. I cannot sing their praises enough in this venue. If you've read this far, go have a great experience and drive in good health! - Jason More

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Great experience very easy and laid back. Thanks again for all of your help! -Dan Thanks again for all of your help! -Dan More

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I've been a Volvo customer for over 20 years, and this was by far my best car-buying experience. Jacob handled everything with professionalism and friendliness, making the entire process smooth and enjoya was by far my best car-buying experience. Jacob handled everything with professionalism and friendliness, making the entire process smooth and enjoyable. I highly recommend him and Volvo Cars Silver Spring to everyone! More

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Jacob was PATIENT, KNOWLEDGABLE about his inventory, and THOROUGH (before and after selling the vehicle - he even found a couple of things I left in my trade-in!). Jacob was able to work with my busy schedu THOROUGH (before and after selling the vehicle - he even found a couple of things I left in my trade-in!). Jacob was able to work with my busy schedule, explain the purchase process to me, and answer all my questions. At delivery, he knew all functions of the vehicle and explained how everything worked. He was always just a text message or phone call away if I had any questions or issues and responded in reasonable time. More

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Jacob Burns made my friend’s car buying experience simple, efficient and pleasant. He first evaluated what her wants and needs were in a vehicle and presented the best options to consider and highligh simple, efficient and pleasant. He first evaluated what her wants and needs were in a vehicle and presented the best options to consider and highlighted the features and benefits of each, allowing her to make an educated informed and appropriate selection. He presented the dealerships best and competitor beating offer up front on an easy to understand table that included all the estimated additional costs. Regarding the vehicle’s financing, He was honest and direct telling her that the financing package from her bank was more competitive than the dealerships in house sources. She was buying this car from her home in another state and he effectively and timely communicated throughout the process despite the hundreds of miles between her home and the dealership. She whole heartedly endorses Jacob as a fine sales consultant and good decent person to deal with in what is usually a torturous dreadful distasteful purchase process. More

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Enthusiastic, knowledgable and kept me informed from start to finish. Service at this dealer in the past has also been exemplary. start to finish. Service at this dealer in the past has also been exemplary. More

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