Jacob Burns

Car shopping can be stressful, but Jacob at Volvo made it surprisingly easy. He was professional, honest, and knowledgeable from our first meeting on Tuesday through to my purchase on Friday. After my test d surprisingly easy. He was professional, honest, and knowledgeable from our first meeting on Tuesday through to my purchase on Friday. After my test drive, I took time to research the car and compare options. Jacob respected my process without any pressure tactics. When I decided to buy, he worked with my parameters efficiently. I felt heard and respected throughout—a refreshing change from the stereotypical car buying experience. I'm completely satisfied with both my new (to me) car and the straightforward process Jacob provided. More

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The employees at this dealership are very nice and friendly. They are very easy to work with: friendly. They are very easy to work with: More

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Jacob was easy to work with, transparent, informative and helped me walk away with the vehicle I wanted! helped me walk away with the vehicle I wanted! More

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Least stressful experience in buying a car - Environment and sales people were relaxed, even though busy, and were professional and casual. I did not feel they were waiting to haggle me. I was respected a and sales people were relaxed, even though busy, and were professional and casual. I did not feel they were waiting to haggle me. I was respected as a woman buying a car by myself. Jacob was very knowledgeable and easy to communicate with about what I was looking for and his explaining things were clear easy to follow. I appreciated the feeling I got in the showroom set up, lighting. It was relaxing and inviting. More

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The team was great! 10/10 would recommend. Angel worked with me and he was very knowledgeable and helpful. 10/10 would recommend. Angel worked with me and he was very knowledgeable and helpful. More

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Very professional, thorough, and friendly. Helped make the process of buying a new car and trading in our old one go smoothly. Helped make the process of buying a new car and trading in our old one go smoothly. More

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I would like to thank Jacob for assisting us with the purchase of our lease car very smoothly. He checked everything and kept me informed until everything was resolved. If you are visiting this dealershi purchase of our lease car very smoothly. He checked everything and kept me informed until everything was resolved. If you are visiting this dealership, be sure to ask for Jacob! More

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Jacob was GREAT to work with! !! He is very helpful and was willing and able to answer any and all of my questions! And I had a lot of them because I had never bought a car out of !! He is very helpful and was willing and able to answer any and all of my questions! And I had a lot of them because I had never bought a car out of state before!!! I highly recommend Jacob!!! More

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Jacob and at Volvo Silver Spring was so helpful in getting me set up with my new EX 30! The process was so smooth. I appreciated that Jacob introduced all of the EX 30 features as it is a brand new mo getting me set up with my new EX 30! The process was so smooth. I appreciated that Jacob introduced all of the EX 30 features as it is a brand new model. Highly recommend! More

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Jacob was very patient and responsive to the numerous questions we posed. Overall, we were totally impressed with the whole Volvo staff with whom we interacted. questions we posed. Overall, we were totally impressed with the whole Volvo staff with whom we interacted. More

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