Jackie Mercer

To start off describing my experience. Firstly, I drove from Houston and called Jackie 4 hours prior to my arrival and provided him all the details that he requested to process the paparwo Firstly, I drove from Houston and called Jackie 4 hours prior to my arrival and provided him all the details that he requested to process the paparwork. I had requested him that I am with my family so kindly keep everything ready so I do not have to wait long at the dealership. When I was an hour away I called him back and inquired if he received everything and he confirmed received. When arrived at the dealership at 7 PM he said it will take us 30 minutes to complete the transaction and for me to be on my way out. The entire transaction took 4 hours and I left around 11pm. Secondly, while I was in the finance office in my absence he disrespected my wife and called her Impatient and hyper active. When I confronted him He later apologized. Thirdly, He had send me a video of the truck that had 8 miles on it but upon delivery it had 106 miles on it. When I brought up to him he was speechless and did not have any explanation nor offered any compensation. It was to late my family was tired and hungry I transferred them into the new truck and left. I was told by one of the guys who helped me with the plates to contact GM Melo. I left Melo voicemail but did not hear back from him yet. More

by HENA.JETPURI Verified Customer Verified Customer

Report | Print

Jackie Mercer was wonderful to work with, and very friendly. He explained everything to me and answered any questions I had. If I was ever going to buy another car, I would go back to him! friendly. He explained everything to me and answered any questions I had. If I was ever going to buy another car, I would go back to him! More

by Kdnj27 Verified Customer Verified Customer

Report | Print

Verry Patient. Nice, kind and understanding and took good care of us helped us understanding our purchase. Nice, kind and understanding and took good care of us helped us understanding our purchase. More

Report | Print

Excellent costumer service from Jackie, 2nd truck bought prom him, will recommend to family members . prom him, will recommend to family members . More

by Mayramayra574 Verified Customer Verified Customer

Report | Print

Got us a Raptor! Thank you Jackie!!! If you need a car go see Jackie! Thank you Jackie!!! If you need a car go see Jackie! More

by JESSICACORREA7262 Verified Customer Verified Customer

Report | Print

The was team was very responsive, attentive, and easy to work with. Jackie was great, as was the rest of the team. work with. Jackie was great, as was the rest of the team. More

by PSDavis72 Verified Customer Verified Customer

Report | Print

Great service. Worked with me to reach a deal, and allowed me to use my prequalified auto loan from my bank. Jackie was understanding and helpful in reaching a deal Worked with me to reach a deal, and allowed me to use my prequalified auto loan from my bank. Jackie was understanding and helpful in reaching a deal. More

by JAKEPRITCHARD123 Verified Customer Verified Customer

Report | Print

Good experience, smooth transaction. 11 more words, 11 more words, 11 more words 2 more words 11 more words, 11 more words, 11 more words 2 more words More

by robdgeo Verified Customer Verified Customer

Report | Print

Very helpful and willing to work a deal. Very personal and relatable. Would recommend to friends and family. Very personal and relatable. Would recommend to friends and family. More

by Colin.reeve007 Verified Customer Verified Customer

Report | Print

We had a great experience from the time I inquired about the truck til the time we got there and ended up buying 2 trucks. Jackie was great! Wish car buying could be how Jackie made it every time! the truck til the time we got there and ended up buying 2 trucks. Jackie was great! Wish car buying could be how Jackie made it every time! More

by piyushmesuria Verified Customer Verified Customer

Report | Print