Jack Kim | Page 92

I had an appointment to get my suv detailed and while it was there they finished the job they called me to pick it up and then when I came to pick it up they could not find it they took 30 minutes to find was there they finished the job they called me to pick it up and then when I came to pick it up they could not find it they took 30 minutes to find my car but wait that wasn’t all of it then another 20 minutes to find where they had left my keys they had three people look for them they finally found it in a big cardboard box full of keys and they never put a tag on the keys or put them in a dealer box to find them later very unorganized and they had my wife frustrated waiting for my car and at the end all they said was sorry and gave her the keyfob and walked way More

by vela1974.vv Verified Customer Verified Customer

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Everybody was friendly and did a great job I will recommend this dealership to other friends and family Great job to the team I was in and out pretty quickly recommend this dealership to other friends and family Great job to the team I was in and out pretty quickly More

by chefromeo Verified Customer Verified Customer

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Jack is so amazing, very friendly, reliable and very helpful and very honest person.I recommend his service 100 percent. Thank you Jack for your help. helpful and very honest person.I recommend his service 100 percent. Thank you Jack for your help. More

by MALINDA66GARRETT Verified Customer Verified Customer

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I feel stuck using this service center because it's the only one near me. The service is adaquate, but if they had some competition near by I would try it in a heartbeat. Issue 1: spent a Friday afternoon only one near me. The service is adaquate, but if they had some competition near by I would try it in a heartbeat. Issue 1: spent a Friday afternoon calling, each time going to voicemail and voicemail was full. Issue 2: they always seem to busy to help customers and they have signs everywhere, but none to help me navigate where to go to get the assistance I need. Issue 3: they said they did a full complimentary inspection of the car, but they did not notice the faulty taillight (did they do an inspection at all?). More

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My appointment was for 10:30am fir an oil change, arrived and checked in. At 12:45 I had to ask the status of my car as no one provided any update. The oil change cost was $70 which I find to be costly. I in and checked in. At 12:45 I had to ask the status of my car as no one provided any update. The oil change cost was $70 which I find to be costly. I intend to switch to another dealership for my car servicing. I find some of the service staff men to be condescending and treat me as though I don’t know what I am talking about or experiencing with the vehicle I drive every day. I find myself defending my statements each time I bring my car in. Why should I pay such prices to be treated with such arrogance. More

by njoynlyfe Verified Customer Verified Customer

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Great service! I was helped quickly, they were knowledgeable about what my car needed! It was ready on time and I got a prompt call. When I came to pick it up they greeted me and helped me immedia knowledgeable about what my car needed! It was ready on time and I got a prompt call. When I came to pick it up they greeted me and helped me immediately! All around great service! More

by smb534 Verified Customer Verified Customer

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Mr Kim was so very accommodating. I was glad I chose South Bay Hyundai. I plan to return to proceed with a recomdation., real soon. South Bay Hyundai. I plan to return to proceed with a recomdation., real soon. More

by SYLVIAHARVIN Verified Customer Verified Customer

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Very expensive service compared to others. Not happy because i found out the simple reset could be done in other shop for less than a hundred dollars only. because i found out the simple reset could be done in other shop for less than a hundred dollars only. More

by FAMEH_26 Verified Customer Verified Customer

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It unfortunately took 3 visits to repair what should have been done in 1. They miss diagnosed on my first visit. Fixed the original issue on my second visit and created a new issue. I had to bring my vehicl been done in 1. They miss diagnosed on my first visit. Fixed the original issue on my second visit and created a new issue. I had to bring my vehicle back a third time. A car wash would have been nice More

by mrspooldoc Verified Customer Verified Customer

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My first impression of Genesis service physical appearance: not at all pleasing to the eye. Comparing to Lexus and BMW services I have been to, it's not nice. Service representative Jack Kim: h appearance: not at all pleasing to the eye. Comparing to Lexus and BMW services I have been to, it's not nice. Service representative Jack Kim: his kind gesture and genuine friendliness and willingness to help made the trip worthwhile. He is truly a star and an example of how an employee should be. Genesis is very fortunate to have him as part of the team. Thank you. More

by yumayoo Verified Customer Verified Customer

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