Jack Kim | Page 8

Jack was great, but your tech failed initially to correctly diagnose the problem and I had to go back to the service department more than once. And it would cost me additional $ to take care of the correctly diagnose the problem and I had to go back to the service department more than once. And it would cost me additional $ to take care of the problem. Not a happy camper! Note: I do like your Uber service. More

by lheyert Verified Customer Verified Customer

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Technician broke something on my car, service rep told me to bring it back in. Instead if fixing the fixing part, the technician zip tied the broken pieces to my car. Service department said it was my fault to bring it back in. Instead if fixing the fixing part, the technician zip tied the broken pieces to my car. Service department said it was my fault and refused to take accountability. More

by Jordan Verified Customer Verified Customer

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Oil Change appointment only, but bombarded with additional services/cost even before the inspection to determine what services the car actually needs? No printed work order nor disclaimer that Sou additional services/cost even before the inspection to determine what services the car actually needs? No printed work order nor disclaimer that South Bay Hyundai dealer now charges a 3% fee for using your credit card for payment ( you see it later on the bill only). I have always paid via credit card on my previous service visits. More

by SCARLOGG Verified Customer Verified Customer

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Went in for 30k mile checkup and when I picked up car they forgot to reset when my next oil change as car tells me I’m still due for oil change?!??? they forgot to reset when my next oil change as car tells me I’m still due for oil change?!??? More

by asandyclif Verified Customer Verified Customer

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Did not correctly diagnose the issue. Released the car to me when it wasn't fixed. Required multiple visits to remedy the issue. Lack of communication and miscommunication. Took over a mo Released the car to me when it wasn't fixed. Required multiple visits to remedy the issue. Lack of communication and miscommunication. Took over a month to get fixed and I was without the car for three weeks. Total disaster. I will not be back. More

by johnatwater Verified Customer Verified Customer

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Quality of service and service providers are terrible. I’m constantly having to check in to check the status of my car. Instead of fixing the problem they had me come back another day after already wastin I’m constantly having to check in to check the status of my car. Instead of fixing the problem they had me come back another day after already wasting several hours of my time More

by Anonymous Verified Customer Verified Customer

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We brought both of our Hyundai vehicles to South Bay Hyundai for their excellent warranty service department, provided by our Service Advisor, Mr. Jack Kim Hyundai for their excellent warranty service department, provided by our Service Advisor, Mr. Jack Kim More

by CGYAMAKI Verified Customer Verified Customer

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Very thorough inspection, honest recommendations and good communication, rewards program that offers coupons and service discounts communication, rewards program that offers coupons and service discounts More

by KG Verified Customer Verified Customer

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Jack is the best! Once the tech was able to trouble shoot the issue causing check engine light. The part was ordered and he explained to me next steps. Once the tech was able to trouble shoot the issue causing check engine light. The part was ordered and he explained to me next steps. More

by IRENE Verified Customer Verified Customer

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They were professional and got me in on a day they were very busy. They did great work. very busy. They did great work. More

by DEADMIDFISCUM Verified Customer Verified Customer

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