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Jack Hawes

Overview Reviews (305) Inventory (217)

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Jack Hawes

Jack Hawes | Page 4

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

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4.8

305 Reviews

Overview Reviews (305) Inventory (217)

Dealership Experience

9 yrs, 4 mos

Industry Experience

9 yrs, 4 mos

4.8

305 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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305 Reviews of Jack Hawes

October 01, 2024

Dealership Rating

Employee Rating

Number 1 Ford franchise since 1951 when my Dad was manager and 1971 when I was Manager. Been the same as Koerner and now Cortese. Keep up the good work! Makes me proud! manager and 1971 when I was Manager. Been the same as Koerner and now Cortese. Keep up the good work! Makes me proud! More

by dheelon1152

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Osier, Darren Van Orden , Patrick Zimmerman, Paul Ford mechanic

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Oct 03, 2024 -

Cortese Ford Lincoln responded

Thanks for the great review.

September 28, 2024

Dealership Rating

Employee Rating

Great service great communication great price great location easy drop off policy overall great service location easy drop off policy overall great service More

by DALASH16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Cortese, Keith Osier, Scott Rhodes, Joe Cavallario, Samantha Cortese, Darren Van Orden , Al Rossester, Ed Smith, Patrick Zimmerman

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Oct 03, 2024 -

Cortese Ford Lincoln responded

Dalash, thanks for the great review. We appreciate your business.

September 24, 2024

Dealership Rating

Employee Rating

Awesome service and courteous staff who work hard to get your vehicle back on the road your vehicle back on the road More

by colleenmiller164

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Darren Van Orden , Zach

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Sep 25, 2024 -

Cortese Ford Lincoln responded

Colleen, thank you for the business, we appreciate you.

September 19, 2024

Dealership Rating

Employee Rating

Jack helped me out on my first service and he was so wonderful! Def a great service department wonderful! Def a great service department More

by Karin

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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September 17, 2024

Dealership Rating

Employee Rating

My car was taken care of in timely manner. I received good communication and attentiveness from Jack, he's great! I received good communication and attentiveness from Jack, he's great! More

by dnanders

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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September 16, 2024

Dealership Rating

Employee Rating

The service was nice and fast. Didn't have to wait long. Customer service was nice and friendly as well. Didn't have to wait long. Customer service was nice and friendly as well. More

by JUDYJOSEPH03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 17, 2024 -

Cortese Ford Lincoln responded

Judy, we thank you for your business.

September 09, 2024

Dealership Rating

Employee Rating

Had a great experience! It was my first time using valet service which was very convenient. Eric and Jack were very friendly, professional, and helpful! And communication fr It was my first time using valet service which was very convenient. Eric and Jack were very friendly, professional, and helpful! And communication from Cortese was excellent throughout. More

by Isaac

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric

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Sep 10, 2024 -

Cortese Ford Lincoln responded

Isaac, thank you for the great feedback. We're grateful for your business.

September 09, 2024

Dealership Rating

Employee Rating

It took more than 4 hours for your service department to complete an oil change! complete an oil change! More

by michael.hess8081

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Sep 10, 2024 -

Cortese Ford Lincoln responded

Michael, thank you for taking my call, it was nice to speak with you about this concern. I understand that you did not see the text that was sent to you 2 hours after you dropped off your vehicle advising your vehicle was complete, however, I have noted your file that there should also be a call to advise to avoid any future concerns. Thanks for your business.

Sep 10, 2024 -

michael.hess8081 responded

I didn’t see a text message 2 hours after I dropped off my vehicle because one was never sent.

September 06, 2024

Dealership Rating

Employee Rating

Very professional, took care of concerns I had immediately. Always great service at this Ford dealership. immediately. Always great service at this Ford dealership. More

by ghalsey0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 06, 2024 -

Cortese Ford Lincoln responded

Thanks for the great review!

August 25, 2024

Dealership Rating

Employee Rating

As always you have an outstanding maintenance department. They are great. Keith is doing a superb job with that group. Even though I have not purchased a vehicle there in a while they treat wonderful. As They are great. Keith is doing a superb job with that group. Even though I have not purchased a vehicle there in a while they treat wonderful. As I look around they do the same with all who come through the door. I plan to purchase another vehicle in the near future. Cortese will be the place I'll be looking. More

by SRELLOBO

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Osier, Darren Van Orden

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