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Jack Hawes
Jack Hawes at Cortese Ford Lincoln
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Jack Hawes

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.7
282 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

4.7

282 Reviews

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282 Reviews of Jack Hawes

November 20, 2024

Dealership Rating
Employee Rating

Friendly, on time, reliable, good job, fast, good quality, customer oriented, pick and drop available More

by S.dehne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Ed Smith, Scott Rhodes, Patrick Zimmerman, Al Rossester, Darren Van Orden

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November 11, 2024

Dealership Rating
Employee Rating

Thank you You're the best as always. Fast and without any troubles. Thank you. More

by salnikov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Cortese Ford Lincoln responded

Thank you so much for the great review. We appreciate you.

November 04, 2024

Dealership Rating
Employee Rating

The service was fast and they explained everything. I like having the same person to deal with. Jack was very helpful. More

by s.shah9687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2024

Cortese Ford Lincoln responded

We do like to have you build a rapport with your advisor here, however sometimes if that person is not here the day that your appointment is, we promise to still provide the same quality of service for you. We thank you for your business.

October 29, 2024

Dealership Rating
Employee Rating

Very quick turnaround on routine service performed on my Edge. Jack Hawes is always friendly and professional. Good place for service. More

by tez14623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2024

Cortese Ford Lincoln responded

Thanks for the great review! Grateful for your business.

October 21, 2024

Dealership Rating
Employee Rating

The service for my vehicle was completed accurately and efficiently. I am always happy with the service provided by Cortese Ford. More

by KarenA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

Cortese Ford Lincoln responded

Karen, thank you for the kind response. We thank you for your business.

October 19, 2024

Dealership Rating
Employee Rating

Service department is fantastic, great group of friendly, helpful staff. Would highly recommend this dealership More

by mcconachiea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Rossester, Darren Van Orden , Zach

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Oct 21, 2024

Cortese Ford Lincoln responded

Thanks for the 5 stars. Appreciate your buisness.

October 15, 2024

Dealership Rating
Employee Rating

They were punctual, did the work fast and explained everything veru clear and very precisé. More

by Sasanch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Ed Smith, Scott Rhodes, Patrick Zimmerman, Al Rossester, Darren Van Orden

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Oct 21, 2024

Cortese Ford Lincoln responded

Sansanch, thanks for the great review.

October 01, 2024

Dealership Rating
Employee Rating

Number 1 Ford franchise since 1951 when my Dad was manager and 1971 when I was Manager. Been the same as Koerner and now Cortese. Keep up the good work! Makes me proud! More

by dheelon1152
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Patrick Zimmerman, Darren Van Orden , Paul Ford mechanic

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Oct 03, 2024

Cortese Ford Lincoln responded

Thanks for the great review.

September 28, 2024

Dealership Rating
Employee Rating

Great service great communication great price great location easy drop off policy overall great service More

by DALASH16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cortese, Keith Osier, Ed Smith, Scott Rhodes, Patrick Zimmerman, Joe Cavallario, Samantha Cortese, Al Rossester, Darren Van Orden

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Oct 03, 2024

Cortese Ford Lincoln responded

Dalash, thanks for the great review. We appreciate your business.

September 24, 2024

Dealership Rating
Employee Rating

Awesome service and courteous staff who work hard to get your vehicle back on the road More

by colleenmiller164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darren Van Orden , Zach

Report | Print
Sep 25, 2024

Cortese Ford Lincoln responded

Colleen, thank you for the business, we appreciate you.

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