Jack Hawes
Jack Hawes at Cortese Ford Lincoln
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Jack Hawes

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.7
287 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

7 yrs, 11 mos

Industry Experience

7 yrs, 11 mos

4.7

287 Reviews

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287 Reviews of Jack Hawes

February 07, 2025

Dealership Rating
Employee Rating

Great service love dealing with all the people at cortese they make car troubles easier More

by DOMD0926
Service Price Transparency
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Recommend Dealer
Yes
Feb 11, 2025

Cortese Ford Lincoln responded

Thanks for your business and the great review.

January 27, 2025

Dealership Rating
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Have been customers for 30+ years and purchased many cars. Service department is excellent and now that I’m retired, am so pleased to have the option of having my car picked up and returned. Great organ More

by Kim.hober
Service Price Transparency
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Recommend Dealer
Yes
Jan 28, 2025

Cortese Ford Lincoln responded

Kim we thank you for your business.

January 08, 2025

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I had such a wonderful experience here after my ford explorer broke down on the 390/490. I’m not local but they took care of me and fixed my car, treated me so well. Darren always was very communicative More

by kmucci3
Service Price Transparency
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Recommend Dealer
Yes
Jan 13, 2025

Cortese Ford Lincoln responded

Thank you so much for the kind words. We appreciate your business.

November 27, 2024

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Check in was quick and easy. They were Very professional and my car was done in a timely manor. More

by jbermingham82
Service Price Transparency
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Recommend Dealer
Yes
Dec 03, 2024

Cortese Ford Lincoln responded

Thank you so much for your business.

November 25, 2024

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upon test driving I pointed out a tire that needed to be repaired before final sale, at vehicle pick up I was assured the tire issue had been addressed. I had to return a week later to have the tire repair More

by chrisbeaver0
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Chris Whaling , Jim salesman who didn't address the tire issue

November 20, 2024

Dealership Rating
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Friendly, on time, reliable, good job, fast, good quality, customer oriented, pick and drop available More

by S.dehne
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Recommend Dealer
Yes
Dec 03, 2024

Cortese Ford Lincoln responded

We thank you for your business and the 5 stars.

November 11, 2024

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Thank you You're the best as always. Fast and without any troubles. Thank you. More

by salnikov
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Recommend Dealer
Yes
Nov 12, 2024

Cortese Ford Lincoln responded

Thank you so much for the great review. We appreciate you.

November 04, 2024

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The service was fast and they explained everything. I like having the same person to deal with. Jack was very helpful. More

by s.shah9687
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Recommend Dealer
Yes
Nov 06, 2024

Cortese Ford Lincoln responded

We do like to have you build a rapport with your advisor here, however sometimes if that person is not here the day that your appointment is, we promise to still provide the same quality of service for you. We thank you for your business.

October 29, 2024

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Very quick turnaround on routine service performed on my Edge. Jack Hawes is always friendly and professional. Good place for service. More

by tez14623
Service Price Transparency
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Recommend Dealer
Yes
Oct 29, 2024

Cortese Ford Lincoln responded

Thanks for the great review! Grateful for your business.

October 21, 2024

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Employee Rating

The service for my vehicle was completed accurately and efficiently. I am always happy with the service provided by Cortese Ford. More

by KarenA
Service Price Transparency
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Recommend Dealer
Yes
Oct 24, 2024

Cortese Ford Lincoln responded

Karen, thank you for the kind response. We thank you for your business.

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