J.R. Richardson

This dealership has made several improvements and they get you in and out quickly and honor their coupons for service. I've recently purchased 2 new vehicles from them. Always looking to bring you coffe get you in and out quickly and honor their coupons for service. I've recently purchased 2 new vehicles from them. Always looking to bring you coffee or water. Great folks. More

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Very polite very warm and welcoming. Very helpful empathetic very willing to help and willing to provide me excellent service. Deserves a 20% raise for providing such service at the end Very helpful empathetic very willing to help and willing to provide me excellent service. Deserves a 20% raise for providing such service at the end of the day and in the freezing weather as well as the technicians working while understaffed. This is why I continue coming back. More

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Thanks so much for the fantastic service. I look forward to seeing you next time. Your service department is fantastic! Btw, I love the new furniture in your customer lounge. I look forward to seeing you next time. Your service department is fantastic! Btw, I love the new furniture in your customer lounge. More

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Nick was great to work with. The vehicle was ready before the time promised and I very much appreciate the complementary car wash The vehicle was ready before the time promised and I very much appreciate the complementary car wash More

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Very courteous and efficient service. This is my to go to dealership to have my Rogue serviced. This is my to go to dealership to have my Rogue serviced. More

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JR is a great source of knowledge and takes the time to explain what’s happening with my Xterra. Very helpful in keeping it on the road. explain what’s happening with my Xterra. Very helpful in keeping it on the road. More

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My favorite ( Service) coordinator is J. R. Richardson, ever. His personality and professional knowledge are first class, and I've had the pleasure of his excellent service over may years of R. Richardson, ever. His personality and professional knowledge are first class, and I've had the pleasure of his excellent service over may years of my Nissan Maxima ownership. He is an outstanding representative for Nissan of Cool Springs, as he would be for any similar organization. More

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extremely professional and courteous. i will not have my car serviced anywhere else other than Nissan of Cool Springs. i will not have my car serviced anywhere else other than Nissan of Cool Springs. More

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This is the best dealership ever. I love everyone there. They are all so friendly and nice Mark, Laura, all the service guys all have treated us so great. I would recommend them to ev I love everyone there. They are all so friendly and nice Mark, Laura, all the service guys all have treated us so great. I would recommend them to everyone. ❤️ More

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Took my 2008 Infiniti in today to the Nissan dealership in Franklin TN…right in the shadow of Nissans headquarters. The car had the leaking sunroof that plagues many Nissans. I fixed the sunroof leak, bu in Franklin TN…right in the shadow of Nissans headquarters. The car had the leaking sunroof that plagues many Nissans. I fixed the sunroof leak, but the BCM had gotten wet and after drying, a few problems remained. 3 power windows don’t work, power door locks not working and battery has slow drain. The service tech said it would be $149 to diagnose each problem, or about $600 just for the diagnosis. I told the service guy that was ridiculous and he said it’s just like a doctor diagnosing a problem. I said the doc doesn’t charge for each body part he examines. This guy also said the BCM wouldn’t cause the battery to drain…when it’s a very common symptom of a faulty BCM. So, I get on the phone with Mark Hepler the dealer Operations Director and he talks to me like I’m 2 years old. He explains that they have to diagnose all 3 windows, pulling door panels, blah blah. I said all 3 power windows wouldn’t go out at exactly the same time, and this guy proceeds to tell me that he’s seen that happen several times with Muranos and Rogues and several models having all power window motors fail at the same time!? So, the Operations Manager at the Nissan dealership right down the street from Nissan’s North American HQ is either lying or he’s telling me that their car power windows are crap and all of them fail more frequently than any car manufacturer should allow. And he defends their policy of charging $149 for each item they diagnose. He did offer to “only” charge me $300 for 2 hours of diagnosis. All I can say is I have owned 5 Nissans or Infinitis, but no more. Just search “sunroof leaks”, “power windows not working”, or “Nissan engine sludge problems”. Save yourself the trouble. Stay away from this dealership and stay away from Nissans and Infiniti’s. More

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