Isaiah Rodarte
Isaiah Rodarte at Big Star Cadillac

Isaiah Rodarte

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
115 Reviews
4.8

115 Reviews

Write a Review

115 Reviews of Isaiah Rodarte

December 09, 2025

Dealership Rating
Employee Rating

Bring car in for issues and never get resolved and then something else comes up after I leave. Always excuse as to why it isn’t working like it should. Want a new car that I can trust and depend on More

by CSIMP71
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 10, 2025

Big Star Cadillac responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding your recent service experiences. We are truly sorry to hear that you have experienced ongoing issues with your vehicle that have not been fully resolved, and we apologize that you feel the explanations provided were insufficient. It is never our intention for a customer to leave our facility feeling disappointed or that their vehicle is unreliable. We understand your frustration when issues persist, and new concerns arise shortly after a service visit, and we recognize your need for a dependable car. We would like to look into your full service history to understand the recurring problems and explore every potential path, which may include discussing options for a vehicle upgrade to one you can fully trust. Please email me directly at mpierce@bigstarcadillac.com with your VIN and your best contact information. Mike Pierce, General Manager.

Dec 12, 2025

CSIMP71 responded

Email has been sent with requested information

November 10, 2025

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Employee Rating

Great service nice people good company to work for you and your family members will be very happy to meet them More

by C.CASH619
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 10, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 05, 2025

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Employee Rating

⭐️⭐️⭐️⭐️⭐️ Thanks, Isaiah, for getting my car in and resolving the issue with my blinker! Really appreciate the quick turnaround — your team nailed it this time! More

by sherrypoole010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 09, 2025

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Employee Rating

Ben was great. I’d highly recommend using Big Star Cadillac for your service needs. More

by ARORICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Juarez

Oct 09, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 08, 2025

Dealership Rating
Employee Rating

Great service and communication. Pleasant to deal with. Always helpful and very responsive. I never have any complaints when I come here for service More

by dallascheley
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Bukrinsky

Oct 08, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 02, 2025

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Employee Rating

Excellent customer service. Very accommodating and employees are friendly, helpful and always willing to work the customer. More

by EXIAMARY14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

Oct 02, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

October 01, 2025

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Employee Rating

Great customer service. Isaiah is always very helpful and keeps me informed of my vehicles service. More

by jmhenderson1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

September 19, 2025

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Employee Rating

I been going to this dealership for years its always clean the restrooms are always clean the staff is very helpful especially the service manager Mr.Daniel this guy really is a nice person he listens More

by Noble21
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wood

Sep 22, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

August 07, 2025

Dealership Rating
Employee Rating

Great service through the entire appointment. Communication was great, technician let us know everything that was going on. More

by Minorbap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

July 25, 2025

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Employee Rating

I purchase a 2020 CT5 Cadillac around the first of May 2024. During this time I have had the check engine light come on 4 times. Each time the issue was resolved to my satisfaction.During one of the times More

by scaffoldgod12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

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