Inez Belbin

This is either my 4th or 5th car w/Toyota of Braintree starting in 2007 at their Weymouth location. I have always been so pleased with everything, from the sales to the service! Greg has always been so he starting in 2007 at their Weymouth location. I have always been so pleased with everything, from the sales to the service! Greg has always been so helpful over the years. Sam was great about my concerns going between a used car w/low mileage to a new RAV4, as well as spending the time showing me all the new features. Eric was great w/help installing the hitch for my bike rack. Inez has always been helpful when I would come in for routine service. More

Report | Print

Brandon in the service department was so thorough, knowledgeable, and absolutely dedicated to providing the most excellent care of my car. He is one major reason why I will always recommend and buy fr knowledgeable, and absolutely dedicated to providing the most excellent care of my car. He is one major reason why I will always recommend and buy from this dealership. My salesman, Sam Zaidan was super and now….a super service person! More

Report | Print

Very kind. Spoke sweetly with us. Best experience ever. Above and beyond helpful. Extremely friendly. Spoke sweetly with us. Best experience ever. Above and beyond helpful. Extremely friendly. More

Report | Print

Very quick and friendly customer service! high efficiency! I will introduce my friend to come! high efficiency! I will introduce my friend to come! More

Report | Print

I recently purchased my 10th car for business from Toyota of Braintree, and once again, I had an exceptional experience. Victor and Sunny provided outstanding customer service from start to finish. Their kno of Braintree, and once again, I had an exceptional experience. Victor and Sunny provided outstanding customer service from start to finish. Their knowledge, professionalism, and dedication to ensuring I got the right vehicle were truly impressive. Victor's expertise in helping me choose the perfect car for my needs was invaluable. He patiently answered all my questions and went above and beyond to make the process smooth and stress-free. Sunny's financial expertise ensured I got a great deal and understood all the financing options available to me. I can't thank Victor and Sunny enough for their outstanding service over the years. They have consistently exceeded my expectations, and I'm grateful for their commitment to customer satisfaction. Toyota of Braintree has earned my loyalty, thanks to professionals like Victor and Sunny. I highly recommend them and this dealership to anyone in search of a new vehicle. Thank you once again, Victor and Sunny, for making this 10th purchase a memorable and enjoyable one! More

Report | Print

This was the best experience at a car dealership I’ve had that I can remember in all my life . I’ve had other good experiences too at dealers, but this staff seems to be friendly, down to earth , & actually that I can remember in all my life . I’ve had other good experiences too at dealers, but this staff seems to be friendly, down to earth , & actually takes customer service more serious than what I’ve seen lately at many companies I interact with on hold for 3 hours at places etc , in these scary times especially ,with short staffing, everyone rushed , look right at you & not helping ever now . I truly appreciate when I meet kind individuals that know how to treat customers as I do in my career I show empathy & great customer service skills I am told . After being in 2 ER,s & fighting for my life ,with no empathy ,compassion,& gaslit, it was great to find help today when already stressed,tired, worried. I came in to the building for my tires light acting up. Willy corner cafe was awesome I can’t believe they have cafe in dealer, I was starving too from going to so many tests ! Jessie from Valet helped me so nice & helpful understanding as I drove in wrong way! William used car funny guy & great customer service helped me too !! Inez Belbin great service too !!! Thank all of you & I am definitely coming back & spreading the word about this exact location for Toyota ! Maybe even my next car I will buy here if I survive in this crazy hectic world ! Thank you so much for helping me out !! I truly appreciate kind people with what I’m going through now !!! I will be back for sure ,I will be telling the world on social media , my family, my friends , my coworkers at a big hospital too of my great experience, & I will be sharing my review even to strangers too !!!! Thank you for your dedication to keeping our society a safe & welcoming place when people like me need major support !! Stay safe & keep up what you’re doing being awesome in customer service !! Yvette D. L here from Western mass a thankful & grateful customer !! More

Report | Print

I had an outstanding experience at Toyota, thanks to the exceptional efforts of Sunny and Victor. Sunny, the financial representative, displayed a high level of expertise and professionalism in guiding me t exceptional efforts of Sunny and Victor. Sunny, the financial representative, displayed a high level of expertise and professionalism in guiding me through the financial aspects of my purchase. He made sure I understood all the details and options available, making the process smooth and transparent. Victor, on the other hand, was a true gem as a salesperson. His in-depth knowledge about the vehicles and his friendly, customer-centric approach made me feel valued as a customer. He took the time to understand my needs and preferences, ensuring that I found the perfect car. Together, Sunny and Victor created a seamless and enjoyable car buying experience. Their dedication and commitment to customer satisfaction are truly commendable. I highly recommend Toyota, largely due to the exceptional service provided by these two outstanding individuals. This marks my ninth purchase from Toyota, a testament to the exceptional service and quality that keeps me coming back. Over the years, I've trusted Toyota for both personal and business vehicles, and each time Sunny and Victor have gone above and beyond to ensure a seamless and satisfying experience. Their professionalism and dedication have played a significant role in my continued loyalty to Toyota. With every purchase, I am reminded of the outstanding service that makes this dealership truly exceptional. More

Report | Print

Sunny and Victor at Toyota have consistently delivered top-notch service, making my recent purchase my ninth from them. Their expertise and customer-oriented approach have been instrumental in keeping me top-notch service, making my recent purchase my ninth from them. Their expertise and customer-oriented approach have been instrumental in keeping me loyal to Toyota for both personal and business vehicles. With each visit, I'm reminded of the exceptional quality and care that sets this dealership apart. Kudos to Sunny and Victor for making every interaction a pleasure. More

Report | Print

Excellent customer service and reliability of a vehicle! I love the hospitable vibe from Candace at the snack bar. She really is a winner 🏆 thanks to Inez also for her excellent service. I love the hospitable vibe from Candace at the snack bar. She really is a winner 🏆 thanks to Inez also for her excellent service. More

Report | Print

I am utterly disappointed with the service department at this dealership, which is particularly disheartening considering how I initially purchased my car here and even referred friends to do the same. My 2 this dealership, which is particularly disheartening considering how I initially purchased my car here and even referred friends to do the same. My 2022 Sienna with 18000 miles developed a serious issue while I was driving – all the dashboard lights suddenly illuminated. Naturally concerned, I promptly brought it back to the dealership for assistance. The initial diagnosis was followed by a two-day wait for the required part to arrive, which is understandable. However, what ensued was a baffling display of neglect and incompetence. Despite the part's arrival, it languished uninstalled in my car for over a week. As someone who depends on my vehicle for my livelihood, this has caused me immense stress and frustration. It's been over a week now, and I'm still waiting for my car to be fixed. I used to hold this dealership in high regard, but this experience has irreversibly tarnished my perception. The blatant lack of urgency, communication, and respect for my time is truly disheartening. To think that I recommended this place to friends only deepens my disappointment. If you value your time, money, and sanity, I strongly advise against entrusting this service department with your vehicle. It's truly a letdown when a place you once trusted falls so far from grace. More

Report | Print