Ian Martin | Page 26

Excellent service Ian was a pleasure to work with. We needed a diesel car. We were not looking for BMW specifically. We were ready to visit multiple dealership based on Ian was a pleasure to work with. We needed a diesel car. We were not looking for BMW specifically. We were ready to visit multiple dealership based on what we look online. We decided to buy BMW at Otto and didnt look elsewhere because Ian was really great. Ian was very patience in terms of helping us deciding what car suits our need. We were in between 3 series sports wagon, X3 or X5. He explained the features of each car which took about half a day. He also gives us honest responds to our questions. It took us 2-3 times visit until we finally settle our choice of getting an X3. He worked with our work schedule to get the car ready and make the buying process easy. He even called us after we got the car and checked on us if things were going ok It really was just not Ian who gave us a great buying experience, but the whole staff at Otto did. From the receptionist desk to the service staff, everyone was friendly and helpful. The place was really nice too and clean. More

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Easy and straightforward Ian was super helpful from the very beginning. He made the whole process, from the test drive to signing the papers, a pleasure. I would recommend to Ian was super helpful from the very beginning. He made the whole process, from the test drive to signing the papers, a pleasure. I would recommend to anyone! Thank you! More

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Smooth and Detailed! Best car buying experience ever!! Ian was detail oriented, listened to my "deal breaker check list" and cordially made our deal occur! He knows the Best car buying experience ever!! Ian was detail oriented, listened to my "deal breaker check list" and cordially made our deal occur! He knows the BMW in and out and shared a great deal of information about the car before and during the delivery!! He followed up after we drove it home to see how I was enjoying my new X1!! Can't say enough great words about him! More

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Efficient and Reasonable I worked with Otto’s and Ian Martin to purchase my second x1. Ian was great to work with helping me to make the purchase mostly on-line. He schedule I worked with Otto’s and Ian Martin to purchase my second x1. Ian was great to work with helping me to make the purchase mostly on-line. He scheduled delivery to meet my schedule. More

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Top of the Line Dealer You will not find a better car dealer. Nor will you find a better place to have your car serviced. This is a top-flight dealer. From the dramati You will not find a better car dealer. Nor will you find a better place to have your car serviced. This is a top-flight dealer. From the dramatic new facility, your greeting at the door, to the excellent sales representatives and service staff, you would hard-pressed to find a better dealership anywhere. Ian Martin, my client advisor, was knowledgeable, efficient and professional throughout the process and I would recommend him highly. Top of the line service with competitive pricing is hard to beat. More

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Hassle Free VERY pleasant Experience! This was a very hassle free and pleasant experience from the start. Ian was very easy to work with, answered all of our questions and his follow-up w This was a very hassle free and pleasant experience from the start. Ian was very easy to work with, answered all of our questions and his follow-up was impeccable! We knew exactly which vehicle we were looking for and Ian helped explain all of the features of the vehicle, the BMW Certification process and our options to extend. He also explained all of our options to protect and maintain our "new" car. He even came in on his day off to deliver the car (since I was going to be traveling the rest of the week and we wanted to get the car as soon as possible). The delivery experience was quick, no hassle and very easy. Ian even had a special "gift" for us at delivery...AMAZING! More

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Professional Team!!! Ian Martin was our sales representative, a true professional salesman. From the time we entered the dealership to the time we took the delivery he was Ian Martin was our sales representative, a true professional salesman. From the time we entered the dealership to the time we took the delivery he was helping us. He showed tremendous patience in answering all our questions and explaining different options.Overall experience was so smooth..Keep it up. More

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My experience was very good with the service sales guy Service was very professional when I was buying my new car The sales person was very courteous that I was very happy satisfied and pleased Service was very professional when I was buying my new car The sales person was very courteous that I was very happy satisfied and pleased More

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An Experience Like No Other Words can't even begin to describe the experience we've had with Otto's BMW and one of their client advisors, Ian Martin. We originally met Ian when w Words can't even begin to describe the experience we've had with Otto's BMW and one of their client advisors, Ian Martin. We originally met Ian when we saw the dealership on the way back up to New York City and wanted ask a few questions about potential models as well as the newest model at the time, the X2. The professionalism, and attention to detail was apparent from the start. Ian treated us not only as customers but as friends. He answered every question we had honestly, and we never felt pressured to make any decisions then and there. It was really as if we were just having a chat with someone we knew. We left that day with a good impression of the customer service Otto's BMW had to offer, and held the location in high regards ever since. Sometime after our initial visit, we decided that we were interested in financing a BMW X5. We visited a few local dealers but didn't feel satisfied with what we found. I remembered how Ian treated us and made an effort to give him a call about what we were looking for. Ian came back to us some time later with a vehicle that had just about, if not everything we were looking for. He lead me through every step of the process and explained every bit of information in great detail, as soon as I asked him. Nothing ever felt confusing or frustrating when speaking with him. Eventually, we made plans to see the vehicle and potentially seal the deal as soon as we could. Our second visit was better than the first. We were greeted warmly by the attendant at the desk and sat in the waiting area, a bright and open space among a handful of the dealers premiere cars. Soon after, Ian greeted us and lead us to the delivery room where our X5 was waiting. In the room, the car was clean and shining, with a wonderful delivery note on a pedestal personally addressed to me just in front of it. The letter showed to me that Otto's always went the extra mile. Ian went through every aspect of the car and answered each and every question we had without fail. The car was exactly what we were looking for, and was exactly as Ian described it. We moved forward with the deal and spoke to Ian's business manager, Pat. Pat broke any and every thing we wanted to know about the financial part of the process down into information anyone could understand. Once the financial part of the deal was done, Ian introduced us to Cristina, who showed us to our vehicle and guided us through all the features the car had to offer, including things we didn't even know it had. Cristina was not only enthusiastic, but just wonderful to speak to. We kept being blown away by the quality of the customer service, and the personal attention offered by Otto's. Otto's BMW had the presence and quality of service expected from something like a large tech company, something we never expected from a car dealer. At the end of the day, we knew we made the right choice in calling Ian. The reason we were so adamant on going to Ian was because of that first visit. We knew after our first visit that Otto's BMW had something different to offer. We're looking forward to the next one! More

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Satisfied Bew Customer The entire process from start to finish was great. My brother recommended Ian Martin and I would too. My car, built to my specification, was shipped f The entire process from start to finish was great. My brother recommended Ian Martin and I would too. My car, built to my specification, was shipped from Europe to the USA. Ian recommended a web site where I could follow the route of the ship. This was fun and educational too. I told Ian I only wanted to be contacted by email, not by phone, and he honored my request. Pick up day was a pleasure with everything ready to be signed. It was nice that my new car was put in a viewing area which enhanced the final buying process. Ian explained everything in terms I understood. He did not put me under any pressure and was very thorough too. More

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