Ian Maher

The team at Otto were great and we appreciated their customer service and follow-up customer service and follow-up More

by michellejumper518 Verified Customer Verified Customer

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Great atmosphere from the receptionist to the garage. Listened to all my concerns and worked with me to put me in a safe reliable car. Had an issue next day and they sent a tech to my home and fixed the Listened to all my concerns and worked with me to put me in a safe reliable car. Had an issue next day and they sent a tech to my home and fixed the issue immediately. Will return and send everyone there. More

by nodell630 Verified Customer Verified Customer

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Great Service from everyone. No concerns . great great . will keep doing busness with this deaier No concerns . great great . will keep doing busness with this deaier More

by rmccaff1 Verified Customer Verified Customer

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everyone was very nice. I should be back in a couple of years. thank you. I should be back in a couple of years. thank you. More

by gholodue Verified Customer Verified Customer

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Mike and the team were incredibly helpful and flexible. When the car needed a repair before pickup, they delivered a loaner to my house for me to use in the meantime. When the car needed a repair before pickup, they delivered a loaner to my house for me to use in the meantime. More

by neilspickus Verified Customer Verified Customer

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Best of the best! !! From sales to service Otto Cadillac is the best! Steve in sales and Bill in service have taken care of me for years!!! !! From sales to service Otto Cadillac is the best! Steve in sales and Bill in service have taken care of me for years!!! More

by ed65 Verified Customer Verified Customer

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It's always a great experience at OTTO. I purchased a certified used Cadillac from OTTO after years bringing my vehicle to Bill and Amber in the service department. Every step of the way wa I purchased a certified used Cadillac from OTTO after years bringing my vehicle to Bill and Amber in the service department. Every step of the way was streamlined and efficient with Dan in Sales and Ryan in finance. I look forward to being part of the OTTO family for years. More

by Momgsc1 Verified Customer Verified Customer

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As a 5 time vehicle purchaser I would like to see the sales and service offer some kind of customer appreciation discount. Don't seem to even recognize returning clients which is something I'm surprised sales and service offer some kind of customer appreciation discount. Don't seem to even recognize returning clients which is something I'm surprised with. Nobody from Management team has ever acknowledged any vehicle purchases. Also, very few if any new Escalades on the lot to choose from. If we had another Cadillac dealership locally I would be inclined to try them out after being a 20 year customer. More

by vince34 Verified Customer Verified Customer

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Mike, Declan, and Ian made this car purchase stress free and effortless. From my emails and phone calls to Mike and Ian, to smooth transitioning in the business office with Declan, everyone treated us with and effortless. From my emails and phone calls to Mike and Ian, to smooth transitioning in the business office with Declan, everyone treated us with familiarity as a repeat customer, kindness, and professionalism. Aleks deserves a shout out for being patient when showing us all of the technology in our new vehicle! Otto has once again given our family reason to keep coming back! Thank you for all that you did to help us! More

by LAHENZEL331 Verified Customer Verified Customer

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Bought cars there before and always enjoyed a posited experience with service and staff. Conveniently located in Colonie. experience with service and staff. Conveniently located in Colonie. More

by kenb2 Verified Customer Verified Customer

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