Ian Davis | Page 32

We were happy with how they got us in quickly, the communication, and quick resolution of the issue. Thanks so much Toyota of Des Moines you are great!! communication, and quick resolution of the issue. Thanks so much Toyota of Des Moines you are great!! More

by PATRICIADMCCAFFREY Verified Customer Verified Customer

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I'm really disappointed in Toyota of Des Moines for trying to diagnose the Rav4 and not finding anything wrong with it despite telling them it's the AC compressor. I ended up being charged $233.69 for trying to diagnose the Rav4 and not finding anything wrong with it despite telling them it's the AC compressor. I ended up being charged $233.69 for nothing . I took it to a local shop Automotive Engineering and they were able to test the AC compressor and it failed, successfully diagnosing it and finding the problem. They were going to charge me $1,960.08 however they worked with my Service Contact aka Extended Warranty. The extended warranty sent their own inspector and Automotive Engineering was able to prove to them that the ac compressor was the problem. They approved it and I only had to pay $270.60 and the difference was paid to the shop by the Extended Warranty. I've been taking my Rav4 to Toyota of Des Moines for oil changes since 2021 and looks like I won't be taking it there anymore. More

by Bri Verified Customer Verified Customer

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Very professional, open to negotiate and very friendly. Recommend both for my future auto purchases. Recommend both for my future auto purchases. More

by SAUTELS Verified Customer Verified Customer

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The tech didn’t give us a new sticker. Besides that it was fine. Thanks Besides that it was fine. Thanks More

by RCraig40 Verified Customer Verified Customer

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Appreciate for your hard work and doing good maintenance to the vehicle and working fast too. to the vehicle and working fast too. More

by shrestharezoel Verified Customer Verified Customer

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The Lady in the showroom was a real help told me where to go to get things done A first class Person go to get things done A first class Person More

by LSMYDC Verified Customer Verified Customer

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Was disappointed in their friendliness and helpfulness. , have been going there for years and never experienced this before. , have been going there for years and never experienced this before. More

by JORGENSENJL Verified Customer Verified Customer

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The service was great from the time I entered the garage. . The serviceman kept me informed by text until my car was done. Thanks! . The serviceman kept me informed by text until my car was done. Thanks! More

by Kenneth Stock Verified Customer Verified Customer

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I’m not happy about the bill. But Ian didn’t take it personally. I came in for oil change and tire rotation as well. But he explained to me not really time for that due to mileage But Ian didn’t take it personally. I came in for oil change and tire rotation as well. But he explained to me not really time for that due to mileage. Key replacement service and waked around vehicle. Watched part one of video as well. More

by FMCGARITY6 Verified Customer Verified Customer

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I have had too many long waits at pick up and to pay for my service.( I wrote more but it got erased.... )Buying my next car from a company that puts service first. my service.( I wrote more but it got erased.... )Buying my next car from a company that puts service first. More

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