Ian Davis | Page 14

I was in to have the control knob for my heated seat repaired, as it was stuck in the dash on my 2011 Highlander SE. I purchased the vehicle new from Toyota DM in March 2011. I was told they would tr repaired, as it was stuck in the dash on my 2011 Highlander SE. I purchased the vehicle new from Toyota DM in March 2011. I was told they would try to take apart and repair first before using an expensive replacement part. However, when I was called to pay for the repair and asked what the issue was and what was done to correct the problem, all I was told was it was "fixed". I asked again and was told "it was fixed". No replacement part apparently was needed. After paying, I went to the vehicle and immediately discovered that a small wedge was sticking out in the middle console, apparently used to take apart for the repair. I showed Ian the issue who then jumped in the vehicle and hurried off to have that corrected. After the vehicle was returned, the knob worked fine and the wedge was removed. There seems to be a tension among the customer service staff - I don't feel very welcome and I don't know why. Everyone has bad days, but the overworked attitude seems to be a pattern for my visits. As a customer, I feel I deserve a better experience. I did not cause the issue I pointed out. I would have nice to have an apology and a smile. Not sure how careful the Toyota DM techs are with your car when they don't even take the time to ensure the work was done completely. I would guess they are under a lot of stress to churn work out. I am not confident to have any major work done here in the future, as if this obvious issue was overlooked, how careful and thorough are they with major service? - that at Toyota DM you expect experts and pay a premium price for that expertise. More

by Toyota repair Verified Customer Verified Customer

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The repair was done in a timely matter. It cost a lot more than what I wanted to pay, but it is what it is. It cost a lot more than what I wanted to pay, but it is what it is. More

by mnmfooks Verified Customer Verified Customer

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Very respectful, courtesy and efficient My car was done before it was due I am very happy before it was due I am very happy More

by mrsbof99 Verified Customer Verified Customer

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Very informative, helpful answered all my questions. informed me when my vehicle was complete and told me where it was located. informed me when my vehicle was complete and told me where it was located. More

by BRENDA.WEETER Verified Customer Verified Customer

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Called by dealer to say 3 recalls ready to do and we should drop the car and leave it for the day. At drop off we were told only 2 would be done and it only took 80 min for the fix. Wish dealer would ha should drop the car and leave it for the day. At drop off we were told only 2 would be done and it only took 80 min for the fix. Wish dealer would have called before appt date & told us not all would be done as we'd have saved driving a second car and just waited for it. That part was disappointing there wasn't better communication before our service. Everything else was very good. More

by SWEETPEAIOWA Verified Customer Verified Customer

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Everything completed quickly and even additional work was done. Everything done with quality. Thank you. done. Everything done with quality. Thank you. More

by randybeers10 Verified Customer Verified Customer

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Great job as always Got me in and out in a timely fashion. 5 stars! fashion. 5 stars! More

by bmcclat06 Verified Customer Verified Customer

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All employees are very professional plus friendly when I arrive at the dealership. Service is always great and they keep me informed of everything that is happening with my vehicle! arrive at the dealership. Service is always great and they keep me informed of everything that is happening with my vehicle! More

by BASEBALL99M Verified Customer Verified Customer

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I showed up after hours to pick up my Tacoma. One service manager was there. He stayed and helped me. He gets 5 stars for his customer service!! It wasn’t Ian. One service manager was there. He stayed and helped me. He gets 5 stars for his customer service!! It wasn’t Ian. More

by NUNEEN57 Verified Customer Verified Customer

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Great customer service, friendly, knowledgeable and took care of the maintenance as well as informed me of recalls and took care of those. Offered me a ride so I didn’t have to wait. care of the maintenance as well as informed me of recalls and took care of those. Offered me a ride so I didn’t have to wait. More

by RUSSELLBC55 Verified Customer Verified Customer

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