Hugo Monterroso
Assistant Service Manager
Kendall Dodge Chrysler Jeep Ram
13355 SW 137th Ave.
Miami, FL 33186
Dealership Experience
10 yrs, 1 mo
Industry Experience
10 yrs, 1 mo
Languages Spoken
English
Spanish
681 Reviews
Write a Review681 Reviews of Hugo Monterroso
January 09, 2026
El mejor servicio en los EEUU, la profesionalidad es un rasgo distintivo. Entienden tus necesidades y te solucionan el problema técnico en tiempo récord. Gracias Kendall Dodge. rasgo distintivo. Entienden tus necesidades y te solucionan el problema técnico en tiempo récord. Gracias Kendall Dodge. More
Other Employees Tagged: Anthony Tamarit, Miguel Obregon, Christian Povsic, Felipe Francisco, George Ruiz, Jose Lopez, Paula Bean, Shauna Davis, Vladimir Rivas
January 02, 2026
I went in to get my car serviced November 2, 2025. My car was present at the shop until January 2, 2026. When trying to get in contact with Felipe Service advisor, barely respond with any updates or c My car was present at the shop until January 2, 2026. When trying to get in contact with Felipe Service advisor, barely respond with any updates or concerns of the vehicle. I told him everything was wrong with my car upon dropping it off, but yet no oil change didn’t examine the front end still shaking while driving I always have a great time and experience When dealing with this particular dealership. but this time was a lot different. The service time was ridiculous. The response times to my concerns was totally ridiculous and I would not recommend anyone to service advisor. Felipe. I totally believe that he’s a great guy, but I just was the wrong customer I could be wrong, but that’s how I feel More
Other Employees Tagged: Carlos Blanco, Felipe Francisco, Matthew Lagares, Jose Lopez, Jorge Del Pino, Paula Bean, Shauna Davis, Alejandro Diez, Carlos Rodriguez
January 02, 2026
I bought my car from Kendall Jeep years ago and have been bringing it in for service ever since. My service advisor, Hugo Monterosso, is always very helpful, guiding me through recommended services and makin bringing it in for service ever since. My service advisor, Hugo Monterosso, is always very helpful, guiding me through recommended services and making the process easy and stress-free. He consistently provides excellent customer service, and I always feel confident leaving my car in his care. More
Other Employees Tagged: Hugo Monterroso
January 01, 2026
As always extremely professional and always get the VIP treatment I am always kept informed on the status of the vehicle. I never have to call to ask what is going. There is never any guess work treatment I am always kept informed on the status of the vehicle. I never have to call to ask what is going. There is never any guess work More
Other Employees Tagged: Hugo Monterroso
December 19, 2025
The service was efficient and professional. Mr. Hugo and The staff kept me informed throughout the process, and the repair was completed as expected. Awesome!!! Mr. Hugo and The staff kept me informed throughout the process, and the repair was completed as expected. Awesome!!! More
Other Employees Tagged: Hugo Monterroso
December 19, 2025
Desde el primer momento el trato fue amable, respetuoso y profesional. Me explicaron todo con claridad, respondieron todas mis preguntas y me hicieron sentir segura durante todo el proceso. El vehículo estab profesional. Me explicaron todo con claridad, respondieron todas mis preguntas y me hicieron sentir segura durante todo el proceso. El vehículo estaba en excelentes condiciones, tal como lo describieron, y el proceso de compra fue rápido y sin presión. Se nota que trabajan con honestidad y que realmente les importa el cliente. Definitivamente recomiendo este dealer a cualquier persona que esté buscando un buen vehículo y un servicio confiable. Sin duda volvería a comprar aquí. More
Other Employees Tagged: Hugo Monterroso

