Hugo Monterroso | Page 69

Great customer service provided by Hugo Monterroso. He is an excellent Assistant Service Manager. Without his help I would still be waiting for service. He is an excellent Assistant Service Manager. Without his help I would still be waiting for service. More

by Val5638lapaz Verified Customer Verified Customer

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Had 3 cars serviced all went smooth to get all 3 serviced and picked up and picked up More

by Riadigosjr Verified Customer Verified Customer

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Great communication and service Hugo went above and beyond to make this a great experience beyond to make this a great experience More

by Riadigosjr Verified Customer Verified Customer

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I enjoy going to the service department Hugo Monterroso understands peoples need he works very hard on getting the customers in and out on your way knowing that we are all busy with work and are private li understands peoples need he works very hard on getting the customers in and out on your way knowing that we are all busy with work and are private life’s their is no wasting time. and when Hugo is busy George Ruiz takes over and any concern gets resolved. . More

by ARV01 Verified Customer Verified Customer

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Your guys have an excellent staff and service very profesional and that is why I always choose this dealer .I really appreciate your service profesional and that is why I always choose this dealer .I really appreciate your service More

by URYESQUI Verified Customer Verified Customer

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I continue to bring my car here because the service is the best; it’s that simple! the best; it’s that simple! More

by delatorreangela Verified Customer Verified Customer

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Very attentive staff! I will continue coming here as long as I live in the area! I will continue coming here as long as I live in the area! More

by delatorreangela Verified Customer Verified Customer

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Paula the service writer she is excellent gives Great service beast dealership in south Florida. service beast dealership in south Florida. More

by LANZAROTE_PAINTING Verified Customer Verified Customer

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Hugo was my advisor and was great! Had my car serviced for a warranty issue and he made it as smooth as possible for me to have peace of mind while my vehicle was being fixed. He provi Had my car serviced for a warranty issue and he made it as smooth as possible for me to have peace of mind while my vehicle was being fixed. He provided great and prompt feedback whenever updates were available. I look forward to taking my vehicle in for service when people like Hugo who go above and beyond are there to assist. Excellent customer service! More

by osle90 Verified Customer Verified Customer

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Communication via phone needs to improve. My car died in a parking lot and contacting the dealership for roadside assistance was a nightmare. I ended up googling my roadside and eventually ab My car died in a parking lot and contacting the dealership for roadside assistance was a nightmare. I ended up googling my roadside and eventually able to figure it out. Customer service transfers you to phone lines that no one picks up and they transfer you just to get rid of you. I have never seen such poor communication. Even if you ask for a manager they’ll transfer you to an empty desk. I’ve been a client of Jeep for years and I loved them but this last experience really sucked. I will say that the service representative, Hugo, really went out of his way to help me and ensure my experience turned around and that my vehicle was taken care of. I appreciated his care and attention! More

by Kawiro Verified Customer Verified Customer

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