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Heather Nicastro

Overview Reviews (67) Inventory (140)

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Heather Nicastro

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Heather Nicastro

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9

67 Reviews

Overview Reviews (67) Inventory (140)

4.9

67 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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67 Reviews of Heather Nicastro

November 18, 2024

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Employee Rating

Setting up the appointment is quick. The staff is friendly including the service techs. Always a pleasant experience. The staff is friendly including the service techs. Always a pleasant experience. More

by SANDPIPER925

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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November 04, 2024

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Friendly and easy process for both check in and check out and done on time and done on time More

by laura_t_w

Verified Customer

Recommend Dealer

Yes

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October 04, 2024

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The service team is very helpful in describing what work is being done and at what cost. is being done and at what cost. More

by jenandgene

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

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Oct 07, 2024 -

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

October 01, 2024

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Good communication, prompt scheduling availability and thorough service appointment. Would definitely recommend Solerno Duane for any service needs. thorough service appointment. Would definitely recommend Solerno Duane for any service needs. More

by DTHOMAS34

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

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Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for taking the time to share your feedback and for leaving a 5-star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

September 30, 2024

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Hands down best service department we've ever worked with for any car we've ever owned. for any car we've ever owned. More

by elaczynski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review! We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

September 27, 2024

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Employee Rating

Heather is the best and follows through on all. She is tops and huge asset! She is tops and huge asset! More

by scottsdale0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Samantha Hanlein

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Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and for the 5-star review! We’re delighted to hear you enjoyed Heather's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

Oct 02, 2024 -

scottsdale0 responded

Thank you for your reviewing my positive comments!

September 27, 2024

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Employee Rating

My car was ready when promised. The work was completed in a professional manner. Everything was perfect. The work was completed in a professional manner. Everything was perfect. More

by JfelonyNJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 02, 2024 -

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

September 10, 2024

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Fast service they will also give updates regarding my suv service needed and flexibility providing a loaner car I recommend to anyone. service needed and flexibility providing a loaner car I recommend to anyone. More

by quezada2204

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

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Sep 23, 2024 -

Salerno Duane Ford responded

Thank you for your recommendation and taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

August 19, 2024

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It was a very pleasant experience. Everyone helped resolving my car problem. I would recommend this service center to other ford owners Everyone helped resolving my car problem. I would recommend this service center to other ford owners More

by omgbabyboy1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

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Aug 29, 2024 -

Salerno Duane Ford responded

Thank you very much for your recommendation and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

August 19, 2024

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Employee Rating

)n FRIDAY AUG. 16, 2024 I could not start my car due to an ignition key problem. Not only was Heather Nicastro courteous & polite but she efficiently proceeded to g 16, 2024 I could not start my car due to an ignition key problem. Not only was Heather Nicastro courteous & polite but she efficiently proceeded to get me the help I needed. She is a credit to your Dealership More

by lhorner22140

Verified Customer

Recommend Dealer

Yes

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Aug 29, 2024 -

Salerno Duane Ford responded

Thank you very much for your feedback and 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

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