Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
72 Reviews
4.9

72 Reviews

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72 Reviews of Heather Nicastro

May 30, 2025

Dealership Rating
Employee Rating

Everything went well with the tire install. The price was a match for Goodyear plus added bonus of a rebate! I just wish Salerno Duane would issue coupons like in years past for service as ev More

by demetrog
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard

May 07, 2025

Dealership Rating
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Very friendly and efficient in handling my service. I would highly recommend going there for service. More

by SRMOCKO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard

January 31, 2025

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The best service team and experience in the business! !! Always a pleasure dealing with Heather and team. More

by lou.kruk
Service Price Transparency
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Recommend Dealer
Yes

January 18, 2025

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Heather and Samantha were fantastic in their manner and their service and also were very knowledgeable! Great job! Thank you ! More

by SGBIRCH
Service Price Transparency
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Recommend Dealer
Yes

November 25, 2024

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Heather and Carrie in the service dept are great! They are responsive, attentive, and goes to bat for the customer time and again. More

by Mikea
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard

November 18, 2024

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Setting up the appointment is quick. The staff is friendly including the service techs. Always a pleasant experience. More

by SANDPIPER925
Service Price Transparency
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Recommend Dealer
Yes

November 04, 2024

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Friendly and easy process for both check in and check out and done on time More

by laura_t_w
Recommend Dealer
Yes

October 04, 2024

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The service team is very helpful in describing what work is being done and at what cost. More

by jenandgene
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Recommend Dealer
Yes
Oct 07, 2024

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

October 01, 2024

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Good communication, prompt scheduling availability and thorough service appointment. Would definitely recommend Solerno Duane for any service needs. More

by DTHOMAS34
Service Price Transparency
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Recommend Dealer
Yes
Oct 02, 2024

Salerno Duane Ford responded

Thank you for taking the time to share your feedback and for leaving a 5-star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

September 30, 2024

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Employee Rating

Hands down best service department we've ever worked with for any car we've ever owned. More

by elaczynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review! We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

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