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Premier Chrysler Dodge Jeep Ram of Harvey
Harvey, LA
1,819 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,819 Reviews of Premier Chrysler Dodge Jeep Ram of Harvey
September 05, 2024
Brought in Jeep Liberty for what I already knew was alternator replacement. Had brand new battery wouldn’t hold charge. They replaced my brand new battery because it was “dead”. I asked did they check alternator replacement. Had brand new battery wouldn’t hold charge. They replaced my brand new battery because it was “dead”. I asked did they check the alternator as I already knew the issue. Their SOP is “ if Battery dead, change battery, they do Not check if alternator is causing the drain. I had to have a shouting match to get my 80 yr old relatives money back they refused to reimburse. 80 yr old relative was stranded in the road because their new battery immediately drained. This is BASIC repair 101. I went inside to alert the sales manager of fraud and incompetence and THEY DIDN'T CARE! More
by Bugs1944
Employees Worked With
Don’t know
April 24, 2024
I brought my husbands Jeep to Premier CDJR of Harvey to address what I believed to be a transfer case issue. After a two-week diagnosis period, Moe, the service manager, informed me that the problem was ac address what I believed to be a transfer case issue. After a two-week diagnosis period, Moe, the service manager, informed me that the problem was actually with the rear end, not the transfer case as initially thought. This came as a shock to me, especially considering that I had sought a second opinion from another mechanic, who struggled to source transfer cases due to backorders. Despite this unexpected diagnosis, I proceeded with the repairs at the dealership, assuming better access to parts. I was charged a substantial amount of $6000 for the rear-end repair and associated work. However, my frustration deepened when, after two months of waiting, I discovered that my vehicle was still experiencing the same issues immediately upon picking it up from your dealership. Moe then advised that a shop foreman needed to further inspect the vehicle, adding more delays to the resolution. Additionally, the dealership changed ownership from Raybrant Dodge to Premier during this process, further complicating matters and resulting in additional waiting time. After another month of waiting, we finally received approval to address the original problem—the transfer case. While I was informed that the part would take additional time to arrive, I was surprised to receive a call just two days later stating that my vehicle was ready for pickup. Upon retrieval, I learned that only a fluid top-off was required, not a transfer case replacement. This leaves me questioning why I was charged $6000 for unnecessary work. Despite multiple attempts to seek resolution from the service manager Moe and the shop foreman, Terry, as well as Jerry the general manager I have encountered consistent delays and dismissive responses without any concrete resolutions. I am deeply inconvenienced by the extended duration without my vehicle (four months in total) and the lack of accountability or customer satisfaction demonstrated by your team More
by blbaham
Employees Worked With
Jerry , Terry, Moe Craige
Verified CustomerMarch 28, 2024
He was kind and informative during the process. I've been buying my cars exclusively from Ray Brandt for YEARS. I LOVE Ray Brandt and have no complaints. I've been buying my cars exclusively from Ray Brandt for YEARS. I LOVE Ray Brandt and have no complaints. More
by KAYCEE_W504
Employees Worked With
Trystan
March 25, 2024
Experience was great Maurice kept me informed throughout the entire process. I knew what needed to be done ahead of time and pricing was discussed before anything was done. the entire process. I knew what needed to be done ahead of time and pricing was discussed before anything was done. More
by sharynia
Employees Worked With
Moe Craig
March 18, 2024
Unsatisfied Customer E. Taylor I just want to inform you that my husband and I had a poor experience. I dropped his vehicle off between 730am & 8am. All the way to 430pm, o Taylor I just want to inform you that my husband and I had a poor experience. I dropped his vehicle off between 730am & 8am. All the way to 430pm, our vehicle was not looked at by the technician. This angered my husband due to the lack of communication. We will NOT service our vehicle with your location. That results in bad business due to poor communication More
by Unsatisfied Customer ETaylor
Employees Worked With
Moe Craige
