Premier Chrysler Dodge Jeep Ram of Harvey

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for sharing your positive experience! We're delighted to hear that our team was able to handle your warranty issue professionally, promptly, and courteously. We strive to provide excellent service and it's great to know we've met that mark in your case. We appreciate your feedback and look forward to assisting you with any future needs. Thanks again for choosing us!

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for your positive feedback! We're glad to hear that you had a good experience with us and that the service was completed within a reasonable time frame. It's great to know that Cynthia was able to assist with the recall you had forgotten about. We aim to provide excellent service and it sounds like we hit the mark in your case. We appreciate your kind words and look forward to assisting you with any future needs. Thanks again for choosing us!

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with Barry. It's wonderful to know that his knowledge and great personality made a positive impression on you. We strive to provide excellent service and we're glad to hear that we've achieved that in your experience. We're here to assist you with any future needs. Thanks again for your feedback!

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you so much for your positive feedback! We're delighted to hear that you had a great turnaround time experience with us. Our team is dedicated to providing excellent service and keeping our customers informed about any potential issues with their vehicles. Your satisfaction is our top priority, and we're glad to hear we hit the mark for you. We look forward to serving you again in the future!

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm truly sorry to hear about the issues you've been experiencing with your vehicle and our service department. It is our goal to provide efficient, effective service, and it seems we've fallen short in your case. This certainly doesn't reflect the level of service we strive to provide. We understand that having your vehicle in the shop for an extended period of time is inconvenient and frustrating, especially when the issue is not resolved. Please know that your concerns are being taken seriously. I would recommend escalating the issue by asking to speak with the dealership owner or a higher manager. Your satisfaction is important to us, and we'd like to do what we can to rectify this situation. Thank you for your patience and understanding.

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with Moe. It's wonderful to know he was very professional and made a positive impression on you. We strive to provide excellent service and we're glad to hear that we've achieved that in your experience. We're here to assist you with any future needs. Thanks again for your feedback!

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with Cynthia. It's wonderful to know that her knowledge and great personality made a positive impression on you. We strive to provide excellent service and we're glad to hear that we've achieved that in your experience. We're here to assist you with any future needs. Thanks again for your feedback!

Premier Chrysler Dodge Jeep Ram of Harvey responded

I'm very sorry to hear that you were dissatisfied with the level of customer service provided by our service manager. We pride ourselves on our customer service and it seems we fell short in your case. Could you please provide more details about what happened? Your feedback is important to us as it helps us improve our services. We're committed to making things right and providing you with the high-quality service you expect and deserve.

Premier Chrysler Dodge Jeep Ram of Harvey responded

We're thrilled to hear that you've had an awesome experience with our service. A special thank you from Mo and the entire team. We strive to provide the best service possible, and we're delighted to know we've been able to meet your expectations over the years. We look forward to continuing to serve you in the future. Thank you again for your kind words and your continued support!

Premier Chrysler Dodge Jeep Ram of Harvey responded

Thank you for your positive feedback! We're delighted to hear that you found our team to be accurate, pleasant, and completely helpful. We aim to provide patient and understanding service to all our customers. Your satisfaction is our top priority, and we're glad to know we've met that mark in your experience. We're here to assist you with any future needs. Thanks again for choosing us!