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Premier Chrysler Dodge Jeep Ram of Harvey
Harvey, LA
1,820 Reviews
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1,820 Reviews of Premier Chrysler Dodge Jeep Ram of Harvey
January 02, 2025
Please avoid Premier, and don’t give them your time or money. Each experience I’ve had with them has been far from desirable due to their shady business practices and general lack of integrity. I first money. Each experience I’ve had with them has been far from desirable due to their shady business practices and general lack of integrity. I first took-in my 2015 Jeep Cherokee in September for a check engine light and an oil smell. They spent days diagnosing the issues to finally conclude that I needed a new O2 sensor and an oil adapter. The quote over the phone was roughly $1,100. After taxes and some curious fees, I was charged approximately $2,000 (this was after they took-off some arbitrary fee. The response was along the lines of, “Oh, how’d that get there?”). When I drove off the lot, I soon realized my battery cable had not been reattached because my car died. Furthermore, about a week or so later, I noticed the same oil smell I had been smelling all along proving they did not resolve all of the issues. After a couple of months of driving with the oil smell, I finally brought back the car to hopefully resolve the issue (I also asked them to go ahead and do a routine oil change and tire rotation while I was there). I figured that since it’s the same oil-smell problem, they’d waive any service fees. Of course, that wasn’t the case. It was from the valve cover gaskets and therefore a different area of the engine–my service rep agreed this should’ve been originally checked, but I was told that that technician (conveniently) no longer works there. Again, after being misled with the price, I paid over $1,000 (including the oil change and tire rotation). When I drove off the lot this time, I noticed they had not rotated my tires at all. The nail in the coffin, though, was when I called to notify the service team of this and they were extremely dismissive and hung-up the phone after a short, “Okay.” Most businesses have to try to treat customers this poorly, but it seems to come with great ease and is a daily practice with Premier. There is no concern for doing a job with integrity there, no one to double check the work, and no accountability for their poor business practices. I would not suggest this dealer or their service team to my least favorite person. More
by mr.russellshelton
Employees Worked With
Vicki
September 05, 2024
Brought in Jeep Liberty for what I already knew was alternator replacement. Had brand new battery wouldn’t hold charge. They replaced my brand new battery because it was “dead”. I asked did they check alternator replacement. Had brand new battery wouldn’t hold charge. They replaced my brand new battery because it was “dead”. I asked did they check the alternator as I already knew the issue. Their SOP is “ if Battery dead, change battery, they do Not check if alternator is causing the drain. I had to have a shouting match to get my 80 yr old relatives money back they refused to reimburse. 80 yr old relative was stranded in the road because their new battery immediately drained. This is BASIC repair 101. I went inside to alert the sales manager of fraud and incompetence and THEY DIDN'T CARE! More
by Bugs1944
Employees Worked With
Don’t know
April 24, 2024
I brought my husbands Jeep to Premier CDJR of Harvey to address what I believed to be a transfer case issue. After a two-week diagnosis period, Moe, the service manager, informed me that the problem was ac address what I believed to be a transfer case issue. After a two-week diagnosis period, Moe, the service manager, informed me that the problem was actually with the rear end, not the transfer case as initially thought. This came as a shock to me, especially considering that I had sought a second opinion from another mechanic, who struggled to source transfer cases due to backorders. Despite this unexpected diagnosis, I proceeded with the repairs at the dealership, assuming better access to parts. I was charged a substantial amount of $6000 for the rear-end repair and associated work. However, my frustration deepened when, after two months of waiting, I discovered that my vehicle was still experiencing the same issues immediately upon picking it up from your dealership. Moe then advised that a shop foreman needed to further inspect the vehicle, adding more delays to the resolution. Additionally, the dealership changed ownership from Raybrant Dodge to Premier during this process, further complicating matters and resulting in additional waiting time. After another month of waiting, we finally received approval to address the original problem—the transfer case. While I was informed that the part would take additional time to arrive, I was surprised to receive a call just two days later stating that my vehicle was ready for pickup. Upon retrieval, I learned that only a fluid top-off was required, not a transfer case replacement. This leaves me questioning why I was charged $6000 for unnecessary work. Despite multiple attempts to seek resolution from the service manager Moe and the shop foreman, Terry, as well as Jerry the general manager I have encountered consistent delays and dismissive responses without any concrete resolutions. I am deeply inconvenienced by the extended duration without my vehicle (four months in total) and the lack of accountability or customer satisfaction demonstrated by your team More
by blbaham
Employees Worked With
Jerry , Terry, Moe Craige
Verified CustomerMarch 28, 2024
He was kind and informative during the process. I've been buying my cars exclusively from Ray Brandt for YEARS. I LOVE Ray Brandt and have no complaints. I've been buying my cars exclusively from Ray Brandt for YEARS. I LOVE Ray Brandt and have no complaints. More
by KAYCEE_W504
Employees Worked With
Trystan
March 25, 2024
Experience was great Maurice kept me informed throughout the entire process. I knew what needed to be done ahead of time and pricing was discussed before anything was done. the entire process. I knew what needed to be done ahead of time and pricing was discussed before anything was done. More
by sharynia
Employees Worked With
Moe Craig
March 18, 2024
Unsatisfied Customer E. Taylor I just want to inform you that my husband and I had a poor experience. I dropped his vehicle off between 730am & 8am. All the way to 430pm, o Taylor I just want to inform you that my husband and I had a poor experience. I dropped his vehicle off between 730am & 8am. All the way to 430pm, our vehicle was not looked at by the technician. This angered my husband due to the lack of communication. We will NOT service our vehicle with your location. That results in bad business due to poor communication More
by Unsatisfied Customer ETaylor
Employees Worked With
Moe Craige
