Heather Deritis | Page 19

My service advisor was excellent but ever since it went from Otto’s BMW to West Chester BMW it is not the same. Price higher and morale has changed from customers to how services are done. from Otto’s BMW to West Chester BMW it is not the same. Price higher and morale has changed from customers to how services are done. More

by SHEA Verified Customer Verified Customer

Print

Dealership is great. Especially Heather. She’s an amazing service advisor.. I would totally recommend Otto’s BMW. Especially Heather. She’s an amazing service advisor.. I would totally recommend Otto’s BMW. More

by JOEB18 Verified Customer Verified Customer

Print

Not very trustworthy. Never disclosed a real issue with the N20 engine that is well known to many. Pretended they had no idea until I found the info on the class action la Never disclosed a real issue with the N20 engine that is well known to many. Pretended they had no idea until I found the info on the class action law suit on line. Shameful. The car had been in at the dealership several times over the last couple of years. More

by JOERAHI3 Verified Customer Verified Customer

Print

Such sloppy work. I’m sure you will be seeing my issues via corporate in the upcoming weeks I’m sure you will be seeing my issues via corporate in the upcoming weeks More

by MDESTEFANO70 Verified Customer Verified Customer

Print

Heather always does a great job. Very thorough and keeps us updated on the progress of our services being performed. Very thorough and keeps us updated on the progress of our services being performed. More

by JOHNWOLF02 Verified Customer Verified Customer

Print

Service center does not communicate with customers at drop off. On several occasions I stood there for 15 minutes waiting on either my id to be returned or to be greeted. Tried to schedule an appointment drop off. On several occasions I stood there for 15 minutes waiting on either my id to be returned or to be greeted. Tried to schedule an appointment and left 6 messages and no return call. Once with a named person it’s ok but the drop off process is just not customer focused. I told my sales person that if I end up getting service at a different bmw location with better service I will buy my next car there. More

by tlcgreco Verified Customer Verified Customer

Print

Always feel like the most important customer. From the time I drive in to when I leave. From the time I drive in to when I leave. More

by RANDMAN2008 Verified Customer Verified Customer

Print

BMW of West Chester is first class, always! Heather is AMAZING! What an ambassador to the brand. Thanks! Heather is AMAZING! What an ambassador to the brand. Thanks! More

by mgrayston81 Verified Customer Verified Customer

Print

Lauren are sales associate was great! She walked us through everything and the process was smooth and hassle free. She walked us through everything and the process was smooth and hassle free. More

Print

Heather was very nice. Good communication. They were able to squeeze me in for my issues. Definitely would recommend this dealership. Good communication. They were able to squeeze me in for my issues. Definitely would recommend this dealership. More

by SBWEINER1 Verified Customer Verified Customer

Print