Hazem Fayala

Greenway Kia West responded

We appreciate you choosing Greenway Kia West for your recent purchase. I will be sure to share your kind words with Hazem as we continue to streamline our process while maintaining our commitment to transparent out-the-door pricing and $0 mandatory protection packages. We look forward to seeing you again for your next maintenance visit or when you are ready to browse our wide selection of Certified Pre-Owned Kia Orlando models. Anas Lazaar General Manager

Greenway Kia West responded

I will be sure to share your kind words with Mafer. It is wonderful to hear that they paid close attention to your desires and provided true ease of purchase and transparent pricing at Greenway Kia West. We look forward to welcoming you back to Orlando and Winter Garden for your next scheduled maintenance or purchase. Anas Lazaar General Manager

Greenway Kia West responded

We are very proud to hear that Hakeem was excellent and provided you with great service during your visit, and I will be sure to share your kind words with him. However, we understand your frustration regarding the interactions you had at the payment counter and regret that the customer service you received there was condescending and rude. Providing a welcoming, polite, and professional environment at every stage of your visit is incredibly important to us, and we are deeply sorry that this experience almost caused you to leave. Please visit the dealership or call our main line and ask for me directly so I can personally address your concerns and ensure this behavior is corrected. Joel Hernandez Service Manager

Greenway Kia West responded

We are thrilled to hear that you experienced great customer service and that our team provided such helpful support during your purchase! Delivering a transparent process and ensuring complete ease of purchase for our guests is exactly what we strive for every single day at Greenway Kia West. Thank you for your high recommendation and for choosing us here in the Orlando and Winter Garden area. We look forward to welcoming you back for your next scheduled maintenance or future purchase! Anas Lazaar General Manager