Harvey Mondragon

Jarod, customer service, and the maintenance crew are always there for me. Done for now always there for me. Done for now More

by HARVEYLEE509 Verified Customer Verified Customer

Helpful 0

Report | Print

I requested oil change, tire rotation and injectors cleaning. I presented a coupon special for oil change/injector for $49. I marked my rear wheels as my other car RAV4 seemed the tires were not rotate cleaning. I presented a coupon special for oil change/injector for $49. I marked my rear wheels as my other car RAV4 seemed the tires were not rotated for the initial service at another dealer. Before I departed the dealer I noted my marked wheels were not rotated. I inform the Svc Advisor who called the tech who admitted not rotating the tires. I informed the Service Director, Ms. Erica who seemed to become upset with me towards the end of the interaction. Later I noted the injector cleaning was not on the receipt. I called the Svc advisor to ask if it was done and he responded he has plenty bottles to go back and get one. I was already on the highway exit. He indicated would call me back. I left a a message to the Service Director with this new noted not performed service. I have not received a call back. The Director got involved and attempted to ensure my car service was completed but if I did not check I would have gone home thinking it was done to maybe find out later my tires are messed up. I have to say these are the simplest services anyone could do to a car and cannot imagine what happens behind closed doors. More

by P.A.FIGUEROA Verified Customer Verified Customer

Helpful 0

Report | Print

Honest dealership . My issues was a blown fuse and they could have said it was a part. Replaced fuse and got my non serviceable LED headlight working again. My issues was a blown fuse and they could have said it was a part. Replaced fuse and got my non serviceable LED headlight working again. More

by Cc01 Verified Customer Verified Customer

Helpful 0

Report | Print

I love Toyota of Tampa Bay. Best service dept. ever. They have always taken care of me Best service dept. ever. They have always taken care of me More

by carpetkickin Verified Customer Verified Customer

Helpful 0

Report | Print

Great service from an advisor. The service was quick and smooth. Much appreciated the effort. The service was quick and smooth. Much appreciated the effort. More

by parimal08 Verified Customer Verified Customer

Helpful 0

Report | Print

Harvey is good. Harvey is very good. Harvey is in fact the best of the best. Harvey is very good. Harvey is in fact the best of the best. More

by TIMINTTOWN Verified Customer Verified Customer

Helpful 0

Report | Print

Great serive. Very fast and it was a free oil change and they treated me as a paying costumer. Really appreciate it. Very fast and it was a free oil change and they treated me as a paying costumer. Really appreciate it. More

by james.mcnabb0312 Verified Customer Verified Customer

Helpful 0

Report | Print

Harvey was extremely professional, kind, tactful and honest. He exceeded my expectations and my car was finished in a timely manner honest. He exceeded my expectations and my car was finished in a timely manner More

by julialfns Verified Customer Verified Customer

Helpful 0

Report | Print

I have been bringing my 2008 Toyota Corolla to Tampa Bay Toyota for more years than I can remember. I have more service advisors than I can remember. I will only deal with Harvey as my service advisor now, Toyota for more years than I can remember. I have more service advisors than I can remember. I will only deal with Harvey as my service advisor now, because I know I can trust him. I would not drive from Zephyrhills to this dealership if it wasn't for Harvey. So, if he stops working there, I will be taking my car some place closer to where I live. He is the best. I'm disappointed that the movie theater was removed. That is the only negative thing I can say. More

by MEROSE16 Verified Customer Verified Customer

Helpful 0

Report | Print

Always great service when I take cars in for service or purchasing tires. Thank you sir purchasing tires. Thank you sir More

by burrmann Verified Customer Verified Customer

Helpful 0

Report | Print