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Hailee Politz
Hailee Politz at Toyota of Scranton
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Hailee Politz

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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5.0
40 Reviews
5.0

40 Reviews

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40 Reviews of Hailee Politz

April 02, 2025

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They always recommend more services than you come in for. It’s becoming cost prohibitive. I went in for a tire rotation. And spent over $700.00. I’m currently looking into a private mechanic. It’s not my ser More

by Auntbee#5
Recommend Dealer
No
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Apr 02, 2025

Toyota of Scranton responded

Auntbee#5, Thank you for sharing your feedback. We're sorry to hear that your recent visit felt overwhelming, and we truly understand your concerns about cost. We aim to keep our guests informed of any recommended services to maintain vehicle safety and performance, but we never want anyone to feel pressured or surprised. We’d really like the opportunity to speak with you directly and better understand your experience. Unfortunately, we’re unable to locate your information in our system. At your convenience, please reach out to Mary Jo Preno at 570.702.8776, or feel free to share your name so we can ...

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March 31, 2025

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Everything I needed done was completed on time and cost exactly what was quoted! Very polite and respectful! More

by PO2N2L
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Recommend Dealer
Yes
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Mar 31, 2025

Toyota of Scranton responded

PO2N2L, Thank you for the great feedback! We’re so glad everything was completed on time and at the quoted cost. It’s always our goal to provide clear communication and respectful service, so we appreciate you recognizing that. We look forward to seeing you again next time! Warm regards, The Service Team Toyota of Scranton

March 31, 2025

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Hailey is always very professional, polite, and respectful. She is informative and easy to communicate with. More

by TOME9986
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Service Time
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Recommend Dealer
Yes
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Apr 02, 2025

Toyota of Scranton responded

TOME9986, Thank you for the wonderful feedback! We're lucky to have Hailey on our team—she consistently goes above and beyond to provide clear, respectful, and professional service. We’re glad to hear she made your experience a positive one, and we appreciate you taking the time to share! Warm regards, The Service Team Toyota of Scranton

March 23, 2025

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I had my 2012 Toyota Corolla in for Inspection and Hailee Politz was totally knowledgeable when talking to me about my Corolla and what it needed, aside from the inspection. More

by jerrycet0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Toyota of Scranton responded

jerrycet0, Thank you for sharing your experience! We’re so glad Hailee was able to provide knowledgeable and helpful information about your Corolla. She takes great pride in making sure our guests feel informed and confident about their vehicle’s needs. We truly appreciate your trust in us and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

March 08, 2025

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Always on time service. Staff friendly, knowledgeable and keep one apprised of car service status. pleasant enough waiting area More

by JSPEICHER
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Recommend Dealer
Yes
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Mar 08, 2025

Toyota of Scranton responded

JSPEICHER, Thank you for your kind words! We're glad to hear you appreciate our timely service and friendly, knowledgeable staff. Keeping you informed about your vehicle's service is a top priority for us. We also appreciate your feedback on our waiting area. If there's anything we can do to make your experience even better next time, let us know. See you at your next visit! Warm regards, The Service Team Toyota of Scranton

March 06, 2025

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My Experience at Scranton Toyota was exceptional. Our service advisor went above and beyond what I expected. I am very satisfied with overall service. Will continue to have my vehicle serviced here. More

by MAPDCITY
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 06, 2025

Toyota of Scranton responded

MAPDCITY, We're thrilled to hear that you had an exceptional experience with us! Our team, especially your service advisor, takes great pride in going above and beyond for our guests. Thank you for trusting us with your vehicle—we look forward to serving you again! Best, Service Team Toyota of Scranton

February 28, 2025

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I worked with several people to complete my recent service. All were professional and easy to work with. More

by MLHIMKA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie Jones, Ashley Ochwat

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Feb 28, 2025

Toyota of Scranton responded

MLHIMKA, Thank you for sharing your experience! We're glad to hear that our team made your service visit smooth and professional. We appreciate your business and look forward to assisting you again in the future! Take care, The Service Team Toyota of Scranton

January 30, 2025

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Quick and friendly. Comfortable environment to wait for vehicle. Very straightforward and unfriendly you of all things that need attention. Not pushy. More

by CREEGE2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerardo Patino-Flores

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Feb 03, 2025

Toyota of Scranton responded

CREEGE2020, Thank you for your feedback! We're glad to hear you had a quick and friendly experience and found our waiting area comfortable. We always strive to be straightforward and informative without being pushy. We appreciate your business and look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

January 23, 2025

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I love working with Hailey. She’s always kind, pleasant and helpful. The only negative I have is that I had a Yankee Candle car air freshener clipped to the vent, and after get More

by JLCAREY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples

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Jan 25, 2025

Toyota of Scranton responded

JLCAREY68, Thank you for your kind words about Hailey! We're so glad to hear she made your experience a great one. We truly appreciate your feedback and understand your frustration regarding the missing air freshener. That’s certainly not the experience we want for our guests. We'd be happy to replace it for you—please reach out to us, and we’ll make it right. We appreciate your business and look forward to serving you again! Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton 570.702.8776

January 16, 2025

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Excellent customer service. All work on vehicle has been professionally accomplished in a timely manner. More

by MAMAMARY516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Toyota of Scranton responded

MAMAMARY516, Thank you for your kind words! We're thrilled to hear that you had a great experience with our team and that your vehicle service was completed professionally and on time. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

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