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Hailee Politz
Hailee Politz at Toyota of Scranton
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Hailee Politz

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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5.0
42 Reviews
5.0

42 Reviews

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42 Reviews of Hailee Politz

April 21, 2025

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Employee Rating

Hailey was awesome! The food voucher was really nice! Good sandwiches and big fresh salads! Nice waiting area, very clean and comfy. Café attendant was very kind! Hailey More

by STEPHANALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nice woman that runs the cafe!!

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Apr 22, 2025

Toyota of Scranton responded

STEPHANALA, Thank you for the wonderful review! We’re so glad to hear that Hailey took great care of you and that you enjoyed the food voucher and our café offerings. We believe every guest deserves a comfortable, respectful experience—no matter what vehicle they drive—and it’s great to know that came through during your visit. We’ll be sure to share your kind words with Hailey and our café attendant. We truly appreciate you choosing Toyota of Scranton and hope to see you again! — The Team at Toyota of Scranton

April 15, 2025

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Hailee is the best! She explains everything clearly, so there are no surprises. She also kept me informed of the status, via text. More

by aprilshowers38
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Recommend Dealer
Yes
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Apr 15, 2025

Toyota of Scranton responded

aprilshowers38, Thank you so much for the kind words! We're thrilled to hear that Hailee made your service experience clear and comfortable from start to finish. Keeping our guests informed every step of the way is a top priority, and it's great to know Hailee delivered just that. We truly appreciate your feedback and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

April 07, 2025

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Very nice people who would just about do anything for customers. Keep it up Scranton Toyota. More

by DELARKIN2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer

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Apr 08, 2025

Toyota of Scranton responded

DELARKIN2000, Thank you for the kind words! We're so glad you had a great experience with our team. We truly care about our customers and always aim to go above and beyond. Your encouragement means a lot—thanks for being part of the Toyota of Scranton family! Warm regards, The Service Team Toyota of Scranton

April 02, 2025

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They always recommend more services than you come in for. It’s becoming cost prohibitive. I went in for a tire rotation. And spent over $700.00. I’m currently looking into a private mechanic. It’s not my ser More

by Auntbee#5
Recommend Dealer
No
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Apr 02, 2025

Toyota of Scranton responded

Auntbee#5, Thank you for sharing your feedback. We're sorry to hear that your recent visit felt overwhelming, and we truly understand your concerns about cost. We aim to keep our guests informed of any recommended services to maintain vehicle safety and performance, but we never want anyone to feel pressured or surprised. We’d really like the opportunity to speak with you directly and better understand your experience. Unfortunately, we’re unable to locate your information in our system. At your convenience, please reach out to Mary Jo Preno at 570.702.8776, or feel free to share your name so we can follow up with you personally. Your satisfaction is important to us, and we’d appreciate the chance to make things right. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 31, 2025

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Everything I needed done was completed on time and cost exactly what was quoted! Very polite and respectful! More

by PO2N2L
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Toyota of Scranton responded

PO2N2L, Thank you for the great feedback! We’re so glad everything was completed on time and at the quoted cost. It’s always our goal to provide clear communication and respectful service, so we appreciate you recognizing that. We look forward to seeing you again next time! Warm regards, The Service Team Toyota of Scranton

March 31, 2025

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Hailey is always very professional, polite, and respectful. She is informative and easy to communicate with. More

by TOME9986
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2025

Toyota of Scranton responded

TOME9986, Thank you for the wonderful feedback! We're lucky to have Hailey on our team—she consistently goes above and beyond to provide clear, respectful, and professional service. We’re glad to hear she made your experience a positive one, and we appreciate you taking the time to share! Warm regards, The Service Team Toyota of Scranton

March 23, 2025

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I had my 2012 Toyota Corolla in for Inspection and Hailee Politz was totally knowledgeable when talking to me about my Corolla and what it needed, aside from the inspection. More

by jerrycet0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Toyota of Scranton responded

jerrycet0, Thank you for sharing your experience! We’re so glad Hailee was able to provide knowledgeable and helpful information about your Corolla. She takes great pride in making sure our guests feel informed and confident about their vehicle’s needs. We truly appreciate your trust in us and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

March 08, 2025

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Always on time service. Staff friendly, knowledgeable and keep one apprised of car service status. pleasant enough waiting area More

by JSPEICHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 08, 2025

Toyota of Scranton responded

JSPEICHER, Thank you for your kind words! We're glad to hear you appreciate our timely service and friendly, knowledgeable staff. Keeping you informed about your vehicle's service is a top priority for us. We also appreciate your feedback on our waiting area. If there's anything we can do to make your experience even better next time, let us know. See you at your next visit! Warm regards, The Service Team Toyota of Scranton

March 06, 2025

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My Experience at Scranton Toyota was exceptional. Our service advisor went above and beyond what I expected. I am very satisfied with overall service. Will continue to have my vehicle serviced here. More

by MAPDCITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 06, 2025

Toyota of Scranton responded

MAPDCITY, We're thrilled to hear that you had an exceptional experience with us! Our team, especially your service advisor, takes great pride in going above and beyond for our guests. Thank you for trusting us with your vehicle—we look forward to serving you again! Best, Service Team Toyota of Scranton

February 28, 2025

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Employee Rating

I worked with several people to complete my recent service. All were professional and easy to work with. More

by MLHIMKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie Jones, Ashley Ochwat

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Feb 28, 2025

Toyota of Scranton responded

MLHIMKA, Thank you for sharing your experience! We're glad to hear that our team made your service visit smooth and professional. We appreciate your business and look forward to assisting you again in the future! Take care, The Service Team Toyota of Scranton

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