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Greg Russell
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373 Reviews
Dealership Experience
7 yrs, 10 mos
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373 Reviews
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373 Reviews of Greg Russell
April 07, 2025
Colonial Ford and especially Shayne made buying my new truck an easy process. Unfortunately we both had to deal with Ford Manufacturing delays. It took Ford Manufacturing 8 months to get me my truck. I d truck an easy process. Unfortunately we both had to deal with Ford Manufacturing delays. It took Ford Manufacturing 8 months to get me my truck. I don’t think that is an acceptable timeframe. Not at all the dealers fault, so I don’t blame them. Shayne kept me up to date with the changes and delays so I stuck with them. More
by john.burris19
Verified CustomerOther Employees Tagged: Shayne Dextradeur
March 29, 2025
It was a horrible experience from the start till the finish including picking up the vehicle. They added a maintenance plan on the paper work and never even asked me if I wanted it. I did not see it ti finish including picking up the vehicle. They added a maintenance plan on the paper work and never even asked me if I wanted it. I did not see it till after I purchased the vehicle. Then it took a week for them to answer my phone call on what it covered. More
by pjhofhe
Other Employees Tagged: Joe Almeida
March 29, 2025
Very inventive employees, Vito is very personal and attentive, I would recommend to anyone to buy at Colonial. attentive, I would recommend to anyone to buy at Colonial. More
by EASTBAYFUNDING
Other Employees Tagged: Rick Jamieson, Vito Umbro
March 27, 2025
The service center is amazing and easy to deal with. The sales department cares about making money and not the customer service what do ever I would not recommend there sales department to my worst enem The sales department cares about making money and not the customer service what do ever I would not recommend there sales department to my worst enemy More
by giggles493
Other Employees Tagged: Dell Roderick, Rick Jamieson, Ron Almeida, Dylan Cummings
March 26, 2025
Great service! No hassle! Friendly and professional! Fast turn around! Would recommend to others! Thank you!!! No hassle! Friendly and professional! Fast turn around! Would recommend to others! Thank you!!! More
by katelynneobrien
Other Employees Tagged: Mike Smith
March 26, 2025
I did not feel listened to. I felt like a number and a commission. I bought a Jeep and specifically mentioned needing the running boards on. At pick up the running boards were n I felt like a number and a commission. I bought a Jeep and specifically mentioned needing the running boards on. At pick up the running boards were not on and there were some other problems. Fine I was going to come back on Saturday to have them addressed. The Jeep broke down 12 1/2 later. I was asked by Dylan to use my on AAA and advised that the business does not do loaner's. I messaged Dylan the next morning with my concerns and questions and the response was that he was in the office at 8:30. After selling me a vehicle that broke down before I got home there was no more follow through from Dylan until I made a compliant. The service department has been amazing but I would never work with Dylan or the sales department again unless I wanted to be treated as a number More
by giggles493
Other Employees Tagged: Dell Roderick, Rick Jamieson, Your friends at Colonial Ford
March 24, 2025
They were thorough. It was speedy. Noticed a scratch on my steering wheel. Thank you It was speedy. Noticed a scratch on my steering wheel. Thank you More
by CAMMIECAP3
Other Employees Tagged: Mike Smith
March 24, 2025
Service was good, all issues taken care of. My only complaint was that the mark on the body work was described as tar and the attempt by service (detailing department) to remove it resulted in My only complaint was that the mark on the body work was described as tar and the attempt by service (detailing department) to remove it resulted in some of the paint being removed. More
by Dave0406
Other Employees Tagged: Rick Jamieson, Tom Hardy
March 18, 2025
Vito was the best! He got things done smoothly and efficiently with a great attitude and expertise He got things done smoothly and efficiently with a great attitude and expertise More
by AKCAHALANE
Other Employees Tagged: Vito Umbro, Zach Jamieson
March 03, 2025
Couldn't ask for better service every buddy was super friendly and helpful wouldn't shop anywhere else. friendly and helpful wouldn't shop anywhere else. More
by mgalandzi
Other Employees Tagged: Rick Jamieson, Phil Gomes, Ron Almeida, Ariel Crites, Mike Medeiros
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