Greg Nichols | Page 30

As always great service! I no longer go to any other place to get my car serviced. Always able to get my car serviced quickly and they provide a loaner car. A guaranteed satis I no longer go to any other place to get my car serviced. Always able to get my car serviced quickly and they provide a loaner car. A guaranteed satisfactory job every time. And they will fix it right. Nice people and experience 5/5 stars! More

by brycewebster13 Verified Customer Verified Customer

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Won't buy another Subaru I had what was looking like a pretty major problem with my Subaru. I could only get an appointment about a week out to have them look at it. Then all I had what was looking like a pretty major problem with my Subaru. I could only get an appointment about a week out to have them look at it. Then all xxxx broke loose and I had to have it towed to the service center. I left a message with a service rep to call me the night it was towed so that I could tell them what happened. No reply. I called again in the morning, after waiting a respectful time to get a reply from the night before. I had to leave a message again. I waited a couple hours. No reply. I called again and they forwarded me to another service rep, this time with the assurance that he'd call me back really quickly. Left another message. No reply. Now it's about 2 hours after my scheduled repair time and I finally get hold of a service rep. He tells me that they haven't looked at the car and he'll get back to me. I finally get a text describing the problem (fortunately not as bad as I had thought, but still not great). The remaining transactions all occurred over text. Simultaneously I was having an issue with my Toyota Prius. Every call was returned promptly and they went out of their way to provide instant service. They even provided me a quote in an e-mail. Total time spent on this: five minutes. I hate to think how long it would have been with Subaru. My interactions with Subaru service have always been less than spectacular and, frankly, just from the service perspective, I will never purchase a Subaru again. The car has also had more major breakdowns in far fewer miles than any Toyota I've owned, so that dings them even more. More

by SEDHEAD Verified Customer Verified Customer

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75,000 turn up Very friendly staff. Every thing was explained to me on what would be done. Greg told me there was a recall on the passenger air bag and would I lik Very friendly staff. Every thing was explained to me on what would be done. Greg told me there was a recall on the passenger air bag and would I like it taken care of at this time. Appointment was for 9 and they would have it done around 1. Took a little longer but waiting area is very comfortable. More

by puddysampal Verified Customer Verified Customer

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Usually, outstanding service at this dealership. However, in February, at a checkup, I mentioned my driver door handle was not functioning properly. They promised to repair it, but I was told it is However, in February, at a checkup, I mentioned my driver door handle was not functioning properly. They promised to repair it, but I was told it is functioning ok. However, the handle still slips. More

by DGFORGY Verified Customer Verified Customer

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Exceptional-couldn’t have ask for better! The White Bear Subaru team of employees were exceptional (knowledgeable, friendly, caring, helpful, and patient). They went above and beyond any preco The White Bear Subaru team of employees were exceptional (knowledgeable, friendly, caring, helpful, and patient). They went above and beyond any preconceived expectations I had of buying a new Subaru! From the time I first visited with Service about the condition of my current car through the finance discussions to the purchase of the new Impreza, each team member was respectfull and empathetic of my needs and situation! Thank you, Moe, for your respectful, personal attention to every detail. In spite of your busy schedule, you made my experience at the dealership seem like that was all you had to do. It was delightful! Thank you, also, for the follow up calls. I look forward to the continued excellent service that I have experienced during the last 12 years! More

by DarSukup Verified Customer Verified Customer

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"Friendly and informative" The service Representatives were friendly and informative. Follow up on informing me that the work was completed and the car was ready to be picked u The service Representatives were friendly and informative. Follow up on informing me that the work was completed and the car was ready to be picked up was remarkable. More

by tsjthompson@gmail.com Verified Customer Verified Customer

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Greg Nichols -- Star Performer I had an earlybird 7 am appointment. Greg welcomed me and greeted me with a smile! He reviewed and explained all maintenance work to be done and exp I had an earlybird 7 am appointment. Greg welcomed me and greeted me with a smile! He reviewed and explained all maintenance work to be done and explained all the documents that I needed to initial for the work. The rental car was great because the work took all day to complete. Thank you, Greg, for making my day a good one! More

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Great experience! I'm so glad I brought my vehicle to this service center! These guys found a few issues with my car, which could cause serious safety concerns in winte I'm so glad I brought my vehicle to this service center! These guys found a few issues with my car, which could cause serious safety concerns in winter driving conditions. I'm so glad whey were able to fix everything in one visit, and provide me a rental vehicle for a day at no additional charge. Great job! More

by DASHA.WAGNER Verified Customer Verified Customer

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Just like your neighborhood friends I am welcomed at treated at my level. All employees appear to have focus and clarity. My experience is not even close to the past traditional gossip o I am welcomed at treated at my level. All employees appear to have focus and clarity. My experience is not even close to the past traditional gossip of people saying negative comments on dealerships. The people at Subaru White Bear Lake are exceptional in their field and have gone out of the ordinary to satisfy my visit at their facility. More

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Awesome! Superb service offered to me from Greg. He's magnificant -- highly skilled, knowledgeable, friendly, nice -- demonstrates outstanding customer service Superb service offered to me from Greg. He's magnificant -- highly skilled, knowledgeable, friendly, nice -- demonstrates outstanding customer service skills! Great individual! He's an asset to Subaru staff. More

by SAGERL Verified Customer Verified Customer

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