Greg Nichols | Page 48

The Best I have been a White Bear Acura Subaru customer since I moved to the Twin Cities in 2003. I continue to rely on them to service my Subaru. Their work i I have been a White Bear Acura Subaru customer since I moved to the Twin Cities in 2003. I continue to rely on them to service my Subaru. Their work is excellent, their iinteractions with customer are respectful, and they have always worked hard to make me feel my car and my satisfaction are of utmost importance. More

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Dead Battery on 2016 Outback.... 2nd time in 6 weeks. 2016 Outback with 15K miles battery dead for 2nd time in 6 weeks. Called White Bear Subaru and Greg said bring it right in. Got it jumped, drove to 2016 Outback with 15K miles battery dead for 2nd time in 6 weeks. Called White Bear Subaru and Greg said bring it right in. Got it jumped, drove to WBS and 90 minutes later walked out with a new battery. There are so many gizmos (computers) on these newer Subarus requiring more battery power and I don't think the factory installed batteries are large enough to handle it. We've owned Subarus for 40 years and have never had dead battery issues before buying this car. Greg was understanding, easy to work with, and made sure the problem was looked at asap. They didn't have any loaner cars available so I waited in the lounge. WBS has always been courteous and friendly people to work with. More

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Greg made it a pleasure From the very first contact, Greg was great. He was on top of what we needed, told us what to expect and stayed in touch through completion of the wor From the very first contact, Greg was great. He was on top of what we needed, told us what to expect and stayed in touch through completion of the work. We appreciated his factual, no pressure handling of an unexpected problem with lights. More

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Subaru will try to correct the problem I've had my 2015 Subaru Legacy into the Service Department 3 time for the same issue; a hesitation when accelerating from a stop or near stop. The fi I've had my 2015 Subaru Legacy into the Service Department 3 time for the same issue; a hesitation when accelerating from a stop or near stop. The first two times I was told the computer needed to be updated. The update temporarily solved the problem. Within a few weeks, the hesitation was back. The last time I came in with this same problem, the computer was updated and the problem, again, was resolved. Greg asked me to contact him if this problem occurs again. Subaru will call in a District Specialist to review the problem and try to come up with a resolution. Greg assured me Subaru would work with me to get the problem fixed to my satisfaction. More

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Treated like treasured family How do you express what it feels like when you drive in to the service bay, it has been 4-6 months since the last vist and the service tech, Greg Nich How do you express what it feels like when you drive in to the service bay, it has been 4-6 months since the last vist and the service tech, Greg Nichols, walks up to you, shakes your hand and says it is nice to see you again. We talked about his baby and how the little one has changed his life. I was in for an unscheduled oil change/tire rotation and they had me out of there in less than two hours. That is what I call service. Don More

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Fantastic service managers I have only taken our Acura's to White Bear Acura for service and one of the main reasons are the top notch service managers they have their, in parti I have only taken our Acura's to White Bear Acura for service and one of the main reasons are the top notch service managers they have their, in particular, Jordan Sprandel and Greg Nichols. More

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Informed Recommendations/Timely Maintenance Completion Went in on a snowy day, although I was there early, they took my car immediately. Worked with me to understand the type of miles that I put on my car Went in on a snowy day, although I was there early, they took my car immediately. Worked with me to understand the type of miles that I put on my car and varied the recommended maintenance accordingly. Maintenance was completed in exactly the amount of time stated. More

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Service to deal with squeal Problem was diagnosed and resolved quickly. Service personnel were efficient and personable my wife and I have used them for at least eight years with Problem was diagnosed and resolved quickly. Service personnel were efficient and personable my wife and I have used them for at least eight years with excellent results. More

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Summer White Bear Acura has helped me keep my 2001 Acura MDX with over 256,000 miles on it in great shape. I like their professional, honest, knowledgable, White Bear Acura has helped me keep my 2001 Acura MDX with over 256,000 miles on it in great shape. I like their professional, honest, knowledgable, friendly service. More

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