Very helpful and professional at my recent service visit.
Communication with my service representative was punctual and clear.
Communication with my service representative was punctual and clear.
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by khuffman1221
Service Price Transparency
Jul 04, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!
They do the best job they can with the man power and
options they have.
options they have.
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by Jrleos
Jul 04, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Thank you again, and have a fantastic day!
Pretty easy to work with, Josh was a tremendous help.
Love my new car very much
Love my new car very much
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by Tom
Other Employees Tagged:
Josh
Jul 04, 2025 -
Group 1 Ford of South Austin responded
Hi Tom, thank you for your kind review; we are happy to pass along your comments to Josh here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!
Set up was easy work performed timely shuttle service was
awesome. Lynne was thorough and extremely informative. 5 stars all the way.
awesome. Lynne was thorough and extremely informative. 5 stars all the way.
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by Axlrod813
Service Price Transparency
Jul 02, 2025 -
Group 1 Ford of South Austin responded
Hello, we're happy you found our staff Lynne to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!
Servicing took my appointment at the last minute towards
the end of the day. They took care of my vehicle quickly, and they were very nice about it. Professional staff. I would definitely recommend.
the end of the day. They took care of my vehicle quickly, and they were very nice about it. Professional staff. I would definitely recommend.
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by Aaron
Service Price Transparency
Other Employees Tagged:
Zach
Jul 06, 2025 -
Group 1 Ford of South Austin responded
Hello Aaron, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Thanks for the recommendation, and have an amazing day!
The dealership is supposed to know the customer.
Quote came out really high and I needed to press for them to recheck my Fordpass and my contract. It was
Almost a 300 difference. Way too much
Quote came out really high and I needed to press for them to recheck my Fordpass and my contract. It was
Almost a 300 difference. Way too much
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by aarcos7
Service Price Transparency
Jul 02, 2025 -
Group 1 Ford of South Austin responded
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at (jsullivan@Group1Auto.com) so we can work toward a resolution.
John Sullivan, Service Manager
Maxwell Ford - jsullivan@Group1Auto.com
Maxwell Ford sold me a car they didn't have the title to.
I paid cash 133 days ago, and they have not provided me with permanent plates yet. Last time I heard from them, they said they would have to apply fo
I paid cash 133 days ago, and they have not provided me with permanent plates yet. Last time I heard from them, they said they would have to apply for a bonded title (not clean!) because they didn't actually have the title for the car they sold me. That was almost 2 months ago, and I don't even have that yet. Do not buy a used car from this dealership unless they can show you the title in hand!
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by jason.hobbs
Jul 02, 2025 -
Group 1 Ford of South Austin responded
Jason,
Our title office has been working on this title issue as you know for a couple of months now. The customer that traded the vehicle to us was the registered owner but did not have the title in hand which started all of this. We were given some bad information from the customer on how we could apply for a duplicate title.
Very long story short our title clerk found out that we need to get the duplicate title from MA DMV. We will no longer need a bonded title. MA DMV is telling us that that it will take about 2 weeks to get the title from them- email correspondence is below. I know this has been very frustrating for you and us. The good news is that it looks like we finally have a solution. We will be in contact as soon as we have everything needed to complete the registration.
Greg Kimball, General Manager
Maxwell Ford - GKimball@Group1Auto.com
This was my first time visiting Maxwell Ford with our
new-used truck. They did a very thorough job inspecting it and sent me a video pointing out what work needs to be done & where. They changed the oil
new-used truck. They did a very thorough job inspecting it and sent me a video pointing out what work needs to be done & where. They changed the oil & filter for me and gave an itemized list of all the work that needs to be done, and in order of importance.i will definitely bring our truck back there to have the rest of the service they recommended be done.
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by tortes-repay-2p
Service Price Transparency
Other Employees Tagged:
Andrew “Buzz” Buzzerd
Jul 01, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Megan was excellent.
Service was quick and easy. I brought my car in for a flat tire, and they fixed it within a few hours.
Service was quick and easy. I brought my car in for a flat tire, and they fixed it within a few hours.
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by giocampagna
Service Price Transparency
Other Employees Tagged:
Megan
Jun 30, 2025 -
Group 1 Ford of South Austin responded
Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
I ordered a 2025 Expedition and Maxwell Ford got the
order exactly right. Very easy process from the order to the trade!
order exactly right. Very easy process from the order to the trade!
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by cody.bivens
Other Employees Tagged:
Ben Beasley
Jun 28, 2025 -
Group 1 Ford of South Austin responded
Hi Cody, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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