I was glad to be handled by the people who were working
on the recall of my vehicle. From
The minute I arrived until I left, the people were outstanding. They were focussed and informative, they were c
on the recall of my vehicle. From
The minute I arrived until I left, the people were outstanding. They were focussed and informative, they were cordial and sincere. They were very effective and efficient . It was a great visit from start to finish
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by cbassett5387
Service Price Transparency
Jul 17, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Clean and professional dealership with full suite of
services. Would go back for ford repairs.
services. Would go back for ford repairs.
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by Bakercol98
Service Price Transparency
Other Employees Tagged:
Zishan Mahmood
Jul 14, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you so much for your positive comments about Maxwell Ford! If you have any further questions, please give us a call. We're always happy to help!
I really was impressed with this dealership’s willingness
to work on an amicable and fair deal both on trade in and purchase. There wasn’t much of a need to haggle! Our sales rep was great to work with and s
to work on an amicable and fair deal both on trade in and purchase. There wasn’t much of a need to haggle! Our sales rep was great to work with and so was finance! Thank you guys!
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by Tony Reyes
Other Employees Tagged:
Rudy
Jul 13, 2025 -
Group 1 Ford of South Austin responded
Hi Tony, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Took my truck in for a recall on the transmission and 140
000 mile service on the transmission, transfer case,and differential dropped it off on a Thursday morning was due to be completed by that afternoon o
000 mile service on the transmission, transfer case,and differential dropped it off on a Thursday morning was due to be completed by that afternoon or the next morning. After their initial inspection and diagnostic every thing passed with no codes showing. Their visual inspection stated that it needed a new water pump. I ok'ed that to be done. Then I got a call about oil leaks from the transfer case. And timing chain cover. I reluctantly ok'ed that work to be done. After going over their video I noticed that there was no leak from transfer case I stopped that work from being done saved me $1,100 dollars. After that I began to think that there had never been any oil leaking on my driveway so I really don't believe that the timing chain cover was leaking. So after then I get a call that the electric fans that cool the engine needed to be replaced it was a. 4 day wait for them to get that fixed the 3rd fan they put on finally worked. We are now on day 5. I get a call that the radiator reservoir is also leaking once again I never had any leaked before taking the truck to Maxwell. So the Ford recall wound up costing me $7150.00. Break down 3500 for timing chain cover 750.00 for water pump 325.00 for the reservoir 175.00 to pressure the test the cooling system plus another 900.00 for the routine service. 7 days later I get my truck. Asked them if they had a loner car for the last 2 days. They rented me a car from Hertz which cost me another $80.00. worst experience I have ever had at any dealership. In my 66 years of life. Would never recommend Maxwell Ford to anyone
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by RobertM
Service Price Transparency
Other Employees Tagged:
Milo Padilla
Jul 10, 2025 -
Group 1 Ford of South Austin responded
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at [jmay@Group1Auto.com] so we can work toward a resolution. Jim May, Service Director Maxwell Ford - jmay@Group1Auto.com - (512) 916-2682
Jul 09, 2025 -
RobertM responded
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Maxwell Ford
Jul 8, 2025
RobertM
Took my truck in for a recall on the transmission and 140 000 mile service on the transmission, transfer case,and differential dropped it off on a Thursday morning was due to be completed by that afternoon or the next morning. After their initial inspection and diagnostic every thing passed with no codes showing. Their visual inspection stated that it needed a new water pump. I ok'ed that to be done. Then I got a call about oil leaks from the transfer case. And timing chain cover. I reluctantly ok'ed that work to be done. After going over their video I noticed that there was no leak from transfer case I stopped that work from being done saved me $1,100 dollars. After that I began to think that there had never been any oil leaking on my driveway so I really don't believe that the timing chain cover was leaking. So after then I get a call that the electric fans that cool the engine needed to be replaced it was a. 4 day wait for them to get that fixed the 3rd fan they put on finally worked. We are now on day 5. I get a call that the radiator reservoir is also leaking once again I never had any leaked before taking the truck to Maxwell. So the Ford recall wound up costing me $7150.00. Break down 3500 for timing chain cover 750.00 for water pump 325.00 for the reservoir 175.00 to pressure the test the cooling system plus another 900.00 for the routine service. 7 days later I get my truck. Asked them if they had a loner car for the last 2 days. They rented me a car from Hertz which cost me another $80.00. worst experience I have ever had at any dealership. In my 66 years of life. Would never recommend Maxwell Ford to anyone
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Maxwell ford is a great fair dealer that after buying
more than 8 cars from then in last 10 years i am happy yo say they are the best i have found.
more than 8 cars from then in last 10 years i am happy yo say they are the best i have found.
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by pwmenter1964
Service Price Transparency
Jul 10, 2025 -
Group 1 Ford of South Austin responded
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Maxwell Ford. If you have any further questions, please don't hesitate to reach out!
Ben Beasley was my salesman.
He really knows his stuff and will put you in the right vehicle and get you the best deal!!! I wouldn’t want to buy from anywhere or anyone else!
He really knows his stuff and will put you in the right vehicle and get you the best deal!!! I wouldn’t want to buy from anywhere or anyone else!
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by kpets0
Jul 06, 2025 -
Group 1 Ford of South Austin responded
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Maxwell Ford changed my oil and rotated my tires in a
timely manner. Megan the service advisor was friendly and knowledgeable.
timely manner. Megan the service advisor was friendly and knowledgeable.
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by danacaridi79
Service Price Transparency
Other Employees Tagged:
Megan
Jul 06, 2025 -
Group 1 Ford of South Austin responded
Hi, thanks for your praise and kind comments about Megan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Megan at Maxwell Ford is thorough, thoughtful, and
considers all the important factors when taking care of my F150 and I.
considers all the important factors when taking care of my F150 and I.
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by Andrew Smith
Service Price Transparency
Other Employees Tagged:
Megan Christensen is the reason I come to Maxwell Ford for service.
Jul 06, 2025 -
Group 1 Ford of South Austin responded
Hi Andrew, thanks for your praise and kind comments about Megan. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Efficient, affordable service for oil change and tire
rotation; feels like arriving for earliest appointment helped.
rotation; feels like arriving for earliest appointment helped.
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by lddc
Other Employees Tagged:
John Evans
Jul 04, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service all-around came in from out of town did
everything through the phone arrived and left withing an hour afyer singing paper work.
everything through the phone arrived and left withing an hour afyer singing paper work.
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by loaded2
Other Employees Tagged:
Dylan Manley
Jul 04, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for taking the time to leave us feedback about your experience with us. We are always more than happy to assist you if anything else comes up. Take care!
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