Excelente servicio, atención, muy rápidos y con excelente
calidad en el mantenimiento de mi vehículo
calidad en el mantenimiento de mi vehículo
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by victorhc2511
Service Price Transparency
Oct 17, 2025 -
Group 1 Ford of South Austin responded
Hola, nos alegra mucho haberle brindado una experiencia tan positiva. No dude en contactarnos si hay algo más que podamos hacer por usted.
My service advisor was friendly, but unfortunately
Maxwell Ford performed sloppy and dishonest work. I went in for an oil change. I was told in a summary that my F150s lug nuts “ARE SWOLLEN AND NEED T
Maxwell Ford performed sloppy and dishonest work. I went in for an oil change. I was told in a summary that my F150s lug nuts “ARE SWOLLEN AND NEED TO BE HAMMERED ON AND OFF, REPLACED WITH NEW ONES” for $270.
This simply isn’t true. They were swollen a bit, yet, If you know anything about cars you’d know that the lug nuts, while slightly larger than they used to be, could easily be removed using a different socket size. There was no dramatic hammering needed. In addition, they left my engine’s air intake filter box unlatched, causing a rattle every time I started the engine and also preventing the air filter from sealing properly, allowing air contaminants to be pulled into the engine. I found this oversight myself when troubleshooting the rattle sound.
I simply don’t trust a shop for major fixes when small things, like properly latching the air intake box isn’t done properly, or they’re trying to push absurd lug nut labor charges onto me.
FYI Discount Tire removed my old lug nuts for free- no hammering needed.
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by Andrew Barnett
Service Price Transparency
Oct 18, 2025 -
Group 1 Ford of South Austin responded
We regret that your recent service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further and work toward making this a much better out-come. Please contact me at 512-916-2608.
Andrew Sommerville - Service Drive Manager
Group 1 Ford of South Austin | 512-916-2608 | asommerville@group1auto.com
Awesome!
!!love the service! The shuttle was on time. Thank you for getting my car back on track
!!love the service! The shuttle was on time. Thank you for getting my car back on track
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by Nydia
Service Price Transparency
Other Employees Tagged:
Ray Luna
Oct 16, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind words and this wonderful review! We hope to see you soon!
Service advisor was very helpful and got the service done
in a timely manner. Would recommend them to friends and family.
in a timely manner. Would recommend them to friends and family.
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by Alex Duarte Sr
Service Price Transparency
Other Employees Tagged:
Jonathan Service Advisor.
Oct 15, 2025 -
Group 1 Ford of South Austin responded
Alex, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
I like the dealership because they are fast and they
get you in and out and are very good and what you tell them you want to do my service advisor. Jackie was very helpful and she knew exactly what to d
get you in and out and are very good and what you tell them you want to do my service advisor. Jackie was very helpful and she knew exactly what to do and what I want. She’s a very good advisor thank you.
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by Tomras34
Service Price Transparency
Oct 15, 2025 -
Group 1 Ford of South Austin responded
Hi, we are so happy to read such a great review about Group 1 Ford of South Austin! Please don't hesitate to reach out to us if there's anything more we can do!
Great service!
! My service and issues were resolved quickly. They even delivered my car to my home.
! My service and issues were resolved quickly. They even delivered my car to my home.
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by sergiovalderrama
Service Price Transparency
Oct 14, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
From start to finished staff members had a smile and
answer all questions without hesitation. They did their best to stay in contact even on their off days.
answer all questions without hesitation. They did their best to stay in contact even on their off days.
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by vega12033
Service Price Transparency
Other Employees Tagged:
Ray S.
Oct 13, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Jackie is the best.
My car was ready when she said it would be and fixed correctly. She also coordinated with the extended warranty company without delay to have it co
My car was ready when she said it would be and fixed correctly. She also coordinated with the extended warranty company without delay to have it covered.
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by Austinbears
Service Price Transparency
Other Employees Tagged:
Jackie Wiora, Jose Vences
Oct 12, 2025 -
Group 1 Ford of South Austin responded
Hi, we really appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
This dealership has always been very efficient with all
of the vehicles I have bought to them!
of the vehicles I have bought to them!
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by welchjon12
Service Price Transparency
Other Employees Tagged:
John Evans
Oct 11, 2025 -
Group 1 Ford of South Austin responded
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Valet service provided for routine maintenance which was
very helpful during work hours. Great, friendly service by the valet and frequent updates
very helpful during work hours. Great, friendly service by the valet and frequent updates
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by pluna3
Service Price Transparency
Oct 04, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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