It sucks.
You don’t honor your words tell me the first oil change is complementary, but you charge me
You don’t honor your words tell me the first oil change is complementary, but you charge me
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by kennethnolan1558
Service Price Transparency
Oct 18, 2025 -
Group 1 Ford of South Austin responded
Thank you for sharing your feedback. We are very sorry for the misunderstanding regarding your first oil change and the charge you received. We would like to review this situation to ensure it is handled properly. Your comments have been shared with our management team for follow up. Please feel free to reach out to us to further discuss as well. We truly value your business and thank you.
Group 1 Ford of South Austin - 737-358-2051
I like the way you helped me with my truck is an old
model and some parts hard to get
model and some parts hard to get
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by Mardual1965
Service Price Transparency
Other Employees Tagged:
Lafayette was great
Oct 02, 2025 -
Group 1 Ford of South Austin responded
Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Troy was a pleasure to work with and I could see why he
keeps winning awards.
keeps winning awards.
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by Larry.gray
Other Employees Tagged:
Troy
Sep 27, 2025 -
Group 1 Ford of South Austin responded
Hi Larry, thank you for your kind review; we are happy to pass along your comments to Troy here at Group 1 Ford of South Austin! We can't wait to see you again, have a great day.
We have purchased a few cars from Troy at Maxwell Ford.
Each experience has been great. If you looking to make a purchase go see Troy, he is the best!!
Each experience has been great. If you looking to make a purchase go see Troy, he is the best!!
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by Sherigroszek
Other Employees Tagged:
Troy
Sep 27, 2025 -
Group 1 Ford of South Austin responded
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I be bought a of new vehicles though the years Maxwell
Ford is the best dealership I have worked they made the process of buying a new vehicle I give them a five star and a very big thankyou
Ford is the best dealership I have worked they made the process of buying a new vehicle I give them a five star and a very big thankyou
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by ray20680 raysr
Sep 25, 2025 -
Group 1 Ford of South Austin responded
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Very cool people, was in and out fast.
Would recommend to anybody that owns a ford and is looking for quality service.
Would recommend to anybody that owns a ford and is looking for quality service.
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by gio
Service Price Transparency
Other Employees Tagged:
Forgot employee name.
Sep 21, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Jackie Wiora is an absolutely outstanding service
advisor. She’s friendly and supportive and very solutions oriented. She listens very well and has amazing depth of experience in terms of the history
advisor. She’s friendly and supportive and very solutions oriented. She listens very well and has amazing depth of experience in terms of the history of my vehicle. We’re not done yet, but I am confident that she will help me address the important issues.
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by Conrad
Service Price Transparency
Other Employees Tagged:
Jackie Wiora
Sep 21, 2025 -
Group 1 Ford of South Austin responded
Conrad, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! If you have any further questions, please give us a call. We're always happy to help!
Good people at this dealership.
Dealing with car dealerships is always something I dread. However, my experience with Maxwell Ford was different. From start to finish they were com
Dealing with car dealerships is always something I dread. However, my experience with Maxwell Ford was different. From start to finish they were communicative and transparent. My car was on a delivery hold due to a manufacturer recall. This was not their fault, but they made sure it was taken care of as quickly as possible. The GM at this dealer, Greg Kimball, was an honest and genuine person and that goes a long way. I would recommend them again and again!
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by kodiekissel
Other Employees Tagged:
Zach Neumann, Jimmy Turner, and Jose Ochoa
Sep 20, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Thanks again for the recommendation, and have an amazing day!
I didn’t feel the management appreciated my time as a
customer who went out of his way to consider them as a “partner” in business or my time, for which I spent with them. Although, Joe Petrash was one o
customer who went out of his way to consider them as a “partner” in business or my time, for which I spent with them. Although, Joe Petrash was one of the VERY best sales reps I have ever dealt with…he showed me the respect for which businesses should always have for customers who choose them from which to buy such a large purchase. Thanks Joe!
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by rasoslow
Other Employees Tagged:
Joe Petrash
Sep 23, 2025 -
Group 1 Ford of South Austin responded
Rasoslow, I could not find your customer information based on the username provided to see the exact occurrence you were referring too. However we try to make buying a vehicle here as easy as possible. We train our staff to be friendly and try to help get our vehicles in customers’ budget as much as possible. If we can be of help in the future please let us know. Thank you. Steve Cargo, Used Car Director Maxwell Ford | scargo@maxwellford.com | 512 443 5000
Great customer service.
Jackie Wiora is simply the BEST. Jackie always goes above and beyond for pure customer satisfaction.
Jackie Wiora is simply the BEST. Jackie always goes above and beyond for pure customer satisfaction.
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by albertarzola
Service Price Transparency
Other Employees Tagged:
Jackie Wiora
Sep 20, 2025 -
Group 1 Ford of South Austin responded
Hi, we're happy you found Jackie to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out to us if there's anything more we can do!