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Gladys Garcia
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Gladys Garcia
Customer Relations Representative
Toyota of Lancaster
43301 12th St West
Lancaster, CA 93534
25 Reviews
25 Reviews
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25 Reviews of Gladys Garcia
December 14, 2024
Service is bad rud and on experience att all i don't use that Service again that Service again More
by mohamedasal102852@ g.mail.com
Verified CustomerOther Employees Tagged: Melissa Larios
November 29, 2024
I brought my car here twice for the same issue. My front collision sensor was not working. The first time on October 11th they said that they did a diagnostic and found nothing. The second time on My front collision sensor was not working. The first time on October 11th they said that they did a diagnostic and found nothing. The second time on November 15th they did another diagnostic and then told me that yes my collision sensor needed to be replaced for $1,200 I said no thank you I'll live with it. The funny thing is that today is the 29th of November and it has been working ever since I left there on the 15th. I called them a couple of days later to complain about how they were willing to charge me 1,200 for something that probably just needed to be adjusted and the response was "we're sorry but it probably just fixed itself by getting checked out 👀" I said shouldn't you have checked that before trying to charge me that amount? That can be a months rent for some people. This is also not the first time I've had an issue with Toyota of Lancaster. I once took my wife's car for a break job and they sent her home without filling the break oil in her car. I was offered 15% off her next service as if that amount would have covered the amount of a car accident. If you can get your car serviced at another dealership do it. More
by JOE-CHACON
October 22, 2024
The service technician damaged my rim. Dealership won’t take responsibility due to “imperfections that were already present”. Photos dealership took before the service don’t show any damag Dealership won’t take responsibility due to “imperfections that were already present”. Photos dealership took before the service don’t show any damage prior to service More
by logan
Other Employees Tagged: Sean Preston, Kiara Santos
October 06, 2024
The manager was great but we are dissatisfied with the post sale service of the sales people. Nobody seems to have answers for us, for two weeks we asked questions and have been ignored. Will be contactin post sale service of the sales people. Nobody seems to have answers for us, for two weeks we asked questions and have been ignored. Will be contacting the manager. More
by aeoushana
Other Employees Tagged: Erick Bravo, Melissa Larios, Andy Chavez, Jeff Calero, Fernando Leon
August 05, 2024
I have no confidence in the management team nor the service team at this dealership. The product or service received does not match the labor rate. My vehicle was almost ruined due to poor service over service team at this dealership. The product or service received does not match the labor rate. My vehicle was almost ruined due to poor service over time. I will not be returning and I will not be suggesting this place to anybody. More
by kenstondrye
Other Employees Tagged: Oscar Garcia, Michael Wengert, Jacob Asaad, Sonny Asaad , Geoff Yeager
July 10, 2024
The service I received was professional, they addressed my concerns and my car was fixed timely. my concerns and my car was fixed timely. More
by EVELYNMOOSE
Other Employees Tagged: U.B. Dominguez, Anthony Doyle, Jamie Gawellek
June 09, 2024
Very friendly lady staff. Did an excellent job on my car. The waiting time was very good. Did an excellent job on my car. The waiting time was very good. More
by Roger Cruz
Other Employees Tagged: Oscar Garcia, Chanin Yescas, Kiara Santos, Melissa Larios
May 09, 2024
Service center employees were great! Nancy was awesome and so was Gustavo. I wouldn’t however buy another vehicle from this establishment! Nancy was awesome and so was Gustavo. I wouldn’t however buy another vehicle from this establishment! More
by shawonnaross54
Other Employees Tagged: Sonny Asaad, Jamie Gawellek, Maricela Cardenaas
April 25, 2024
One of the abosulte best experience in purchasing a vechicle. Quick, easy and given plenty of options available within budget. vechicle. Quick, easy and given plenty of options available within budget. More
by CHRISTELLOVIN1
Other Employees Tagged: Raed Alzrigat, Michael Wengert, Sonny Asaad, Edgar Bravo, Annie Vodegel, Andrew Gonzalez
April 17, 2024
La verdad no me ayudo en solucionar mi problema con mi windshield se excuso en que no podía hacer nada sin ni siquiera buscar una solución windshield se excuso en que no podía hacer nada sin ni siquiera buscar una solución More
by JRIVERA.RAMIREZ91
Other Employees Tagged: Melissa Larios
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