Gladys Garcia
Gladys Garcia at Toyota of Lancaster
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Gladys Garcia

Customer Relations Representative

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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3.4
28 Reviews
3.4

28 Reviews

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28 Reviews of Gladys Garcia

April 03, 2025

Dealership Rating
Employee Rating

Very courteous and friendly. Helpful. Detailed. Clean environment. Attentive. Bathrooms are clean. Very knowledgeable employees. More

by DCGROSSO68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 04, 2025

Toyota of Lancaster responded

We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.

February 15, 2025

Dealership Rating
Employee Rating

Professional and excellent. Knows what they are doing with good approach with the customer and good service More

by faddissr.johnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

January 10, 2025

Dealership Rating
Employee Rating

We had a Wonderful and Pleasant buying experience with Toyota Lancaster. Everyone was very professional, the place was clean and comfortable. This is the first time I had an enjoyable buying experience fr More

by benyenko
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Vazquez, Jamie Gawellek , Joseph Boghos

Jan 10, 2025

Toyota of Lancaster responded

We appreciate you taking the time to leave us such a great 5 star review! We know you have so many choices when it comes to buying a car and we are honored that you chose to do business with us here at Toyota of Lancaster. Congratulations on your purchase and please let us know if there is anything else that we can do.

December 14, 2024

Dealership Rating
Employee Rating

Service is bad rud and on experience att all i don't use that Service again More

by mohamedasal102852@ g.mail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melissa Larios

Dec 16, 2024

Toyota of Lancaster responded

I'm sorry to hear that you had a bad experience with our staff. Our managers did investigate your concern and have gotten back to you and explained the services received and the fees. If there is anything else we can do please don't hesitate to contact us.

November 29, 2024

Dealership Rating
Employee Rating

I brought my car here twice for the same issue. My front collision sensor was not working. The first time on October 11th they said that they did a diagnostic and found nothing. The second time on More

by JOE-CHACON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 29, 2024

Toyota of Lancaster responded

Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.

October 22, 2024

Dealership Rating
Employee Rating

The service technician damaged my rim. Dealership won’t take responsibility due to “imperfections that were already present”. Photos dealership took before the service don’t show any damag More

by logan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Preston, Kiara Santos

Oct 22, 2024

Toyota of Lancaster responded

We're sorry to hear that you've had inconsistent experiences with our dealership. We take quality control very seriously, and we did investigate this further with our staff. There are some external factors that we believe have contributed to the situation. We apologize for any inconvenience or frustration you may have experienced.

October 06, 2024

Dealership Rating
Employee Rating

The manager was great but we are dissatisfied with the post sale service of the sales people. Nobody seems to have answers for us, for two weeks we asked questions and have been ignored. Will be contactin More

by aeoushana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 07, 2024

Toyota of Lancaster responded

We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at (661) 952-2103 so we can discuss your experience further.

August 05, 2024

Dealership Rating
Employee Rating

I have no confidence in the management team nor the service team at this dealership. The product or service received does not match the labor rate. My vehicle was almost ruined due to poor service over More

by kenstondrye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

July 10, 2024

Dealership Rating
Employee Rating

The service I received was professional, they addressed my concerns and my car was fixed timely. More

by EVELYNMOOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2024

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 09, 2024

Dealership Rating
Employee Rating

Very friendly lady staff. Did an excellent job on my car. The waiting time was very good. More

by Roger Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

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