Giselle Aviles

Regular service plus wash and detail. They recommended an alignment as well. Exterior detail was not done to Gisele's standards so she had them do it again, which I appreciate. Her commun They recommended an alignment as well. Exterior detail was not done to Gisele's standards so she had them do it again, which I appreciate. Her communication was very good! More

by justkimby Verified Customer Verified Customer

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Easy drop off to get coating protection. Then get a rental in case we need to travel. Then get a rental in case we need to travel. More

by michael.chao Verified Customer Verified Customer

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They desperately need to hire more women, and communicate much more while work is in progress much more while work is in progress More

by goodgollymissmolly19 Verified Customer Verified Customer

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It was good. Took less time than expected. I wish a car wash was part of service... my dealers on other states did that and it was wonderful. Took less time than expected. I wish a car wash was part of service... my dealers on other states did that and it was wonderful. More

by seasonseferyn Verified Customer Verified Customer

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Got informed of everything checked in my vehicle I was informed of the tire, brakes and fluids levels in my vehicle informed of the tire, brakes and fluids levels in my vehicle More

by leosegura56 Verified Customer Verified Customer

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Employees very nice and helpful excellent service. Always when making an appointment for a service they have availability on the time and days I'm available. I definitely would recommend Toyota servic Always when making an appointment for a service they have availability on the time and days I'm available. I definitely would recommend Toyota services. More

by Josyfav Verified Customer Verified Customer

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Clean people are friendly It makes my visit so much more pleasant people are very friendly pleasant people are very friendly More

by camaganb Verified Customer Verified Customer

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I thought that she did a fantastic job, listening and trying to correct an issue I was having with the doors. She had contacted Rich my sales guy. And he came out and fixed the issue. I was having with trying to correct an issue I was having with the doors. She had contacted Rich my sales guy. And he came out and fixed the issue. I was having with the door locks. I think that shows there’s a lot of teamwork there at Santa Cruz Toyota More

by susannichol Verified Customer Verified Customer

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Excellent communication. Prompt service. Timely updates. Giselle provided a detailed explanation of each actionable item that was carried out for the 30,000 mile service on m Prompt service. Timely updates. Giselle provided a detailed explanation of each actionable item that was carried out for the 30,000 mile service on my 2024 Toyota Corolla Cross Hybrid. I was impressed by her willingness to explain the higher level of service care that my vehicle would be provided and how it would contribute towards the reliability and longevity of life that would benefit my vehicle. Thanks Giselle and Toyota of Santa Cruz for your excellent customer service!!! I'll definitely be taking my Toyota here for its regular service intervals. More

by Osmar72 Verified Customer Verified Customer

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Giselle was very helpful. After the work was done she arranged for me to go out with a commit mechanic just to verify that everything was working. She could not have been more After the work was done she arranged for me to go out with a commit mechanic just to verify that everything was working. She could not have been more helpful and easy to work with. And also very knowledgeable. I really appreciate working with her and Hope that if there's any future problems I'll be able to work with her as well. Thank you More

by dls248 Verified Customer Verified Customer

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