Gina Carpio | Page 3

Gina Carpio is the most unprofessional and rude service manager I have ever encountered. My engine was replaced under warranty, but on the very next day it overheated — it turned out that there was no cool manager I have ever encountered. My engine was replaced under warranty, but on the very next day it overheated — it turned out that there was no coolant at all. This led to a series of problems caused by the poor quality of the warranty engine replacement. When I picked up the car after the repair, I decided to check the fluid levels before leaving the dealership and asked for help. Gina came over and immediately showed irritation that she was called. She spoke harshly and reluctantly. When I noticed that the coolant level was below the minimum and asked why the reservoir was empty, she said: “We are not obligated to top off the coolant, but if it makes you satisfied, we will pour it.” I strongly advise avoiding this service center. They employ unprofessionals who failed to properly replace the engine under warranty, which caused it to overheat and resulted in significant damage to me — both financial and emotional — which still hasn’t been compensated. Moreover, the manager Gina Carpio couldn’t even professionally hand over the car to me. More

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I loved customer service very much, they were very kind and quick to serve me. and quick to serve me. More

by JETERRASSA23 Verified Customer Verified Customer

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Explained everything! Great customer service! I will definitely be back! Fast service, not a long wait on a Saturday Great customer service! I will definitely be back! Fast service, not a long wait on a Saturday More

by VALERIERBROYLES Verified Customer Verified Customer

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Previously had a good experience with greenway kia east but his last time they treated me like absolute trash and honestly will never go back to get a car service here. Already gave you my review on Google but his last time they treated me like absolute trash and honestly will never go back to get a car service here. Already gave you my review on Google. More

by Yiham Verified Customer Verified Customer

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Great service , def will be back sooner than later. Nice and pleasant Thank you again Nice and pleasant Thank you again More

by MIKEHOLLAND1204 Verified Customer Verified Customer

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Since I have been serviced i have had terrible communication and customer service. I will not return communication and customer service. I will not return More

by edgarjlugo Verified Customer Verified Customer

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Fast service and professional for my routine oil change and tire rotation . Will be back and tire rotation . Will be back More

by ANGIE Verified Customer Verified Customer

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Clear communication, friendly service and my service was done in a timely manner. The Greenway team is always a pleasure to be around. done in a timely manner. The Greenway team is always a pleasure to be around. More

by Kmac Verified Customer Verified Customer

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Greenway Kia East replaced the horn in my 2025 Kia Soul. Two standouts were Gina and Fin. They stayed in constant contact with me. Provided a rental due to the part being unavailable nationwide. Also, they Two standouts were Gina and Fin. They stayed in constant contact with me. Provided a rental due to the part being unavailable nationwide. Also, they knew it was illegal to drive in FL without a horn. That was appreciated that they took that into consideration as well. 5 stars all the way!!!!!! More

by john.honeycutt Verified Customer Verified Customer

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Great service and well attended from start to finish and recommend to everyone to get their services done here recommend to everyone to get their services done here More

by MARIOESPAILLAT Verified Customer Verified Customer

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