Gil Otero | Page 22

Simply outstanding experience for a new comer to Mercedes working with these two people....I came in on a recommendation, and completed this experience pleased and ready to make my own recommendations. Darne working with these two people....I came in on a recommendation, and completed this experience pleased and ready to make my own recommendations. Darnell and Gil are incredible to work with... More

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Ibe and Gil helped me in many ways, which made buying my new GLK250 Mercedes much easier than I anticipated. I really appreciated their going beyond my expectations; let me be more specific. There were two new GLK250 Mercedes much easier than I anticipated. I really appreciated their going beyond my expectations; let me be more specific. There were two occasions in the buying process where I needed help getting to and from the dealership. In one instance, they drove me home - which is not down the street! Another time Ibe met me at Logan airport and brought me to the dealership. Well done guys. The car I wanted was not in their inventory. However, Ibe carefully elucidated my specific specifications, and they were able to locate the exact car and have it brought to their dealership. Again, well done. I’d be happy to work with them again, and refer the dealership to others. More

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Purchased a used MB E class. My salesperson Justin Kloack was very helpful and professional. He answered all questions and was knowledgeable and professional throughout the process. Also dealt with Sales M was very helpful and professional. He answered all questions and was knowledgeable and professional throughout the process. Also dealt with Sales Manager Gil Otero. Mr Otero was unprofessional in questioning my honesty regarding what I paid for my trade. I answered honestly and Mr. Otero's response was quite unprofessional and rude. This response from him was completely unnecessary as it had no effect on the value of my trade in. I also dealt with General Manager Charles Saghbini who professionally handled the closing of the sale. All in all with the exception of Mr. Otero the buying experience was good. More

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Flagship Motorcars in Lynnfield MA. certainly earns their negative reviews. I called to schedule a test drive for a CPO E series sedan. Upon arrival I was directed to salesman Irving Lizardo. I explained negative reviews. I called to schedule a test drive for a CPO E series sedan. Upon arrival I was directed to salesman Irving Lizardo. I explained I wanted to test drive a vehicle I located online. Irving confirmed the vehicle was still available and proceeded to review the carfax and maintenance of the vehicle. An hour and a half later, I finally got the opportunity to test drive the vehicle. I liked the vehicle and wanted to inquire regarding the price. Irving conveniently omitted the part about the Herb Chambers "smart pricing" until the end. They even have a video to watch regarding how they price their vehicles. I guess that's a good way to justify why they are overpriced. Irving finally gave me the numbers on my trade and I asked how much the car would be discounted. Irving stated, "Nothing." He referred me to their "smart pricing" again and stated it was fair. Don't be fooled by their BS "smart pricing" tactics. I researched Autotrader and Edmunds and found many other Mercedes, same model, with lower mileage for cheaper money. They were ALL certified pre-owned. I politely told Irving that I did not want to waste his time and declined to buy the car for that price. As I stood up, Irving stopped me and stated he could maybe get my trade an additional three thousand dollars. (What a coincidence that my trade immediately developed three thousand dollars value) Enter Sales Manager Marc Limage. Typical sales tactic of bringing the sales manager to the table. I asked why they couldn't reduce the price of the vehicle. Marc said he could reduce it by one or two hundred dollars. It was insulting to say the least. I finally thanked him for his time and walked out. Irving stated he would call in a few days. I received a call from Internet Manager and Client Care Specialist Craig Bovio. Craig actually asked me if I could see myself in that vehicle. That's the extensive "client care specialist" training you get at a Mercedes dealership? Pathetic!! I explained to Craig the only issue I had was the price difference. Craig said he would call me back. I NEVER heard from him again. I received a call from Business Development Manager Michael Andrews. Michael was the third person calling me asking if I liked the car. I told him I loved the car but had only one issue. The price difference. He too, said he would call me back. I NEVER heard from him again. I finally heard back from Irving nine days after my test drive. Irving asked, "Where are we?" I reminded him of our discussion about the price difference. I further explained that I would sign a deal TODAY if the numbers were right. Irving said he would call me back by the end of the day either way. I explained to him that Michael and Craig said the same thing and never returned calls. Irving assured me, and promised he would call me by the end of the day. I NEVER heard from him again. I called Flagship on Monday and spoke with New Sales Manager Gil Otero. I was referred to Gil from a friend. Gil was pleasant and I explained the situation. Gil apologized for his employees and looked into the car for me. Gil then apologized and stated, the car was sold. Two managers and one employee can't even follow up with a return phone call? This is a luxury car Mercedes Benz dealership that prides themselves on customer service? I expected a lot more from a so called "Mercedes Benz" dealership. Unfortunately for Flagship, "word of mouth" runs deep, I can assure you. I will inform everyone I know of the negative experience. More

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Our third MB car from Flagship, fifth MB overall, and we ONLY will go to Flagship Lynnfield for our Mercedes cars. Ken Jillian is the utmost professional, Grace Cosco IS the reason we continue to return - s ONLY will go to Flagship Lynnfield for our Mercedes cars. Ken Jillian is the utmost professional, Grace Cosco IS the reason we continue to return - she takes care of EVERY detail, Gil searched high and low for the car we wanted and made the deal work...highly recommend their dealership! More

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Flagship Motorcars was very helpful, friendly, and patient. I can be tough to deal with and they were extremely patient and informative. My salesperson,Taissir Maliki demonstated tremendous patience patient. I can be tough to deal with and they were extremely patient and informative. My salesperson,Taissir Maliki demonstated tremendous patience when it came to answering all of my questions. He knew the product extemely well, he was very knowlegeable. He was fantastic when it came time to show me all of the wonderful features in the ML 350 that I bought. I would definitely recommend Taissir and Flagship Motors to anyone thinking of buying a Mercedes. I also found my experience with the Busines Manager-Gil Otero to be very positive and informative. Gil provided me with some very helpful information regarding financing the vehicle vs paying cash. He was also very knowledgeable. I would definitely recommend Flagship Motorcars. It was a very pleasant experience. More

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For me buying a car has always been stressful. I recently bought a vehicle at Flagship in Lynnfield and was pleasantly surprised; no stress at all. The negotiation was quick and painless. All of the staf bought a vehicle at Flagship in Lynnfield and was pleasantly surprised; no stress at all. The negotiation was quick and painless. All of the staff that I had contact with were professional and totally friendly. They explained the vehicle and the financing process and made sure I completely understood. They also were able to find the answer to my questions of sales tax and trade in relation to transfering registration from RI to Massachusetts. I have bought and owned a variey of cars over my many years and I must say, this was the most pleasant experience of all. More

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I had an outstanding experience with this dealer from start to finish. From the salesperson Nick being incredibly courteous and friendly, to the business manager Gil making the transaction smooth and str start to finish. From the salesperson Nick being incredibly courteous and friendly, to the business manager Gil making the transaction smooth and stress-free. I would recommend this dealer to friends and family without hesitation. More

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I had visited a number of dealerships last month in search of a new car. However, as soon as I shopped at Flagship Motorcars of Lynnfield, I knew my search was over. All of the staff were extremely hel search of a new car. However, as soon as I shopped at Flagship Motorcars of Lynnfield, I knew my search was over. All of the staff were extremely helpful. From the people I talked to on the phone, to both my sales associate (Nick) and Gil in finance. Their customer service was outstanding as my sales associate even came to pick me up the day my new vehicle was ready. When we returned to the dealership, he took extra time to show me around and point out where I would bring the car if it needed to be serviced. He was also extremely knowledgable about my car and taught me many of the features that I wouldn't have known without reading the manual. Just an all around great car purchasing experience. Thank you all! More

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Tai is very easy to work with and has called to check in on us a few times. The dealership is lucky to have him on their team. I was debating on whether or not to write about my experience as I do not on us a few times. The dealership is lucky to have him on their team. I was debating on whether or not to write about my experience as I do not want it to seem as if it was all negative however my overall experience was just OK. To start there was one mix up during the negotiation process of trading in my vehicle. This was at no fault of Tai’s. However it went from me knowing I was going to purchase my new vehicle right then and there versus needing additional time to think it over. I love my car but this just killed the experience for me all together. To add to the pressure the interest rate on a pre-owned vehicle at the time was running out at the end of the month and I was told it was the first time MB had offered such a low interest rate. However right now I am seeing the rate being offered at 3% lower than what I was locked into in February. Looks like I will be shopping for a new rate now. Additionally when it came time to have to register my car I was told I was not able to do this on my own and I had to pay $200 for a runner to do it for me the following day. I thought OK fine one less thing for me to have to do. However while I was signing the paperwork I was then asked to write out two blank checks for my car to be registered. I would imagine this is a bit unusual but they said their “check writing” person will not be in the following day so they needed the checks from me. I feel at that point I should have been able to register the vehicle myself as writing out blank checks is not something I was comfortable doing. I was told that this was company policy so basically I had no choice to write out the blank checks and pay $200 for a runner to do it. Once I picked up my vehicle I was contacted by a few different customer service reps by email and phone. When I tried to explain I had a question about a noise my car stereo was making the person I was speaking to told me she was not my “contact” customer service person and that I would need to call her when she was back in the office. OK fine, I did and that customer service rep said she was not my customer service person either. Needless to say I had made some calls, left some messages and have not heard back. My husband and I are fans of MB and plan to buy other MB vehicles in the future. I just hope we have a better experience next time we spend this kind of money on a car. More

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