Gil Otero | Page 21

Excellent experience buying an electric car Bought a Smart Electric at Flagship, and everyone there was great, especially Dan Fava, who went far beyond what he needed to do to win the sale. Bought a Smart Electric at Flagship, and everyone there was great, especially Dan Fava, who went far beyond what he needed to do to win the sale. More

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Excellent Experience! Ryan was FRIENDLY, PROFESSIONAL AND PROVIDED TOP NOTCH SERVICE. Gil and Paul were OPTIMAL SAVVY PROFESSIONALS too. We're looking forward to the longt Ryan was FRIENDLY, PROFESSIONAL AND PROVIDED TOP NOTCH SERVICE. Gil and Paul were OPTIMAL SAVVY PROFESSIONALS too. We're looking forward to the longterm relationship. More

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Top Notch Sales Experience! Ibe has come through once again on another purchase from Flagship. This is our second Mercedes and the buying process was just as smooth if not smoot Ibe has come through once again on another purchase from Flagship. This is our second Mercedes and the buying process was just as smooth if not smoother than the first. Ibe is always willing to answer questions and treats you more like a friend rather than a sale, which is VERY important to us. He is the complete opposite of the stereotypical car salesperson, and the car-buying process in general would be much improved if all salespeople were like him. Grace, Marcelo and Gil were also great with the non-sales part of the process. Grace always looks out for us and constantly tries to make every part of the deal go as smoothly as possible. Marcelo was our primary finance contact, and he was very personable and easy to deal with. Gil assisted at one point when Marcelo and Ibe were both out of the office and I had to drop off a check and inquire about a wire transfer. We will definitely be back again in the future thanks to these fine representatives of Flagship Motorcars! More

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My Review of Flagship Motorcars of Lynnfield: Grace, Gil and Julia are amazing! I came in a couple days before my birthday to get my car serviced, and ended up looking for a newer car. They worked Grace, Gil and Julia are amazing! I came in a couple days before my birthday to get my car serviced, and ended up looking for a newer car. They worked so hard to make sure I got exactly what I wanted, and in time for my birthday! I am in love with my new Mercedes!! More

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New Car; new dealership Worked with TJ and Gil on purchasing my GLK. Both were professional and attentive to my needs. The vehicle was delivered on time and in beautifu Worked with TJ and Gil on purchasing my GLK. Both were professional and attentive to my needs. The vehicle was delivered on time and in beautiful condition. Although it is "pre-owned" it looks brand new. I got a fair price for my trade and I paid a fair price for what I got in return. A win-win situation. I have heard Herb Chambers was a good place to work and if TJ and Gil are representative of the rest of the staff I can recommend Herb Chambers Flagship Motors as a good place to buy a car. More

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Top-Notch information and care I just recently purchased a Mercedes from Flagship Motors. Note that I am typically an indecisive person, but Ryan took the time and spent over 4 hour I just recently purchased a Mercedes from Flagship Motors. Note that I am typically an indecisive person, but Ryan took the time and spent over 4 hours with me answering all of my questions which helped me ultimately pick my dream car. Not only that, but they also delivered my car to my place of work and unveiled it! I have never experienced that level of care and support when purchasing a car. Truly Top-Notch service! More

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Joe's attentiveness is to be commended! We have leased our ML from Flagship, and it's been a great experience. Gil Otero breezed us through the papaerwork, for which we're thankful. Joe We have leased our ML from Flagship, and it's been a great experience. Gil Otero breezed us through the papaerwork, for which we're thankful. Joe Daroie was great to work with. His attentiveness is to be commended, and he made the delivery experience a hoot. Thank you Joe More

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This is my second lease of a ML350. The experience was exceptional, just as I knew it would be. What makes Flagship Motors stand out is the genuine friendship that is shown. You are remembered by your n exceptional, just as I knew it would be. What makes Flagship Motors stand out is the genuine friendship that is shown. You are remembered by your name, even though one is not there very often, and that makes a big difference. You may pay a little more, but, hey it's a Mercedes, right, and the old adage of getting what you pay for is certainly true in the case of Flagship Motors. Darnell Caruso-Stewart is a pleasure to work with and the reason I came back when I decided to order a 2014 ML350. Flagship Motors is fortunate to have people like Darnell, Gil Otero, Al Swirka and Grace Cosco on their staff. Keep up the good work. More

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We drove into the Lot of Flagship Motorcars Mercedes in Lynnfield, MA, and were introduced to Darnell Caruso-Stewart in the sales department. Darnell asked what she could do to help us and we told her tha Lynnfield, MA, and were introduced to Darnell Caruso-Stewart in the sales department. Darnell asked what she could do to help us and we told her that we were interested in a GLK 250...immediately she showed us what was in inventory and we started to talk numbers and were introduced to Gil Otero, sales manager. We discussed two cars in particular and tried to make the numbers work and decided to leave the dealership and go back to Boston and think about the potential purchase as we were headed home to Vermont after the Thanksgiving holiday with our son in Boston. Darnell followed up after Thanksgiving and we thanked her for helping us but we felt that things were not going to work and maybe we would revisit the deal another time. She asked if we could talk in a conference call with her and Gil Otero, sales manager and Paul McDaniels, general manager and we agreed. Collectively they tried their best to structure a better deal for us and we decided to again talk between ourselves and get back to them. After my wife and I talked we decided to try one more time and called Darnell...she was on the phone...we asked to speak with Mr.McDaniels and he agreed to a deal on the phone and we stopped on our way back to Vermont and signed the papers. It is refreshing to deal with an honorable Dealership that actually wants to make things work and can empathize with their customers. We are enjoying our GLK and could not ask for any better treatment at an automobile dealership...anywhere! Thanks guys!!! More

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Getting real close to entering the "penalty" phase on miles on my 33 month lease (15K miles per year) for a 2011 Mercedes-Benz C300, I had just started to explore options for my next car and I w phase on miles on my 33 month lease (15K miles per year) for a 2011 Mercedes-Benz C300, I had just started to explore options for my next car and I wanted to do something different. While servicing my 2nd vehicle at Herb Chambers Lexus of Norwell, the Lexus sales manager (Chip Gray) offered to introduce me to one of his counterparts (Gil Otero) at another Herb Chamber's store (Flagship Motors). Within minutes (while on the phone) Gil put a stupendous 27 month lease deal together on a 2104 E350 4matic Sport Sedan that would also pull me completely through my lease 7 months early. A few minutes later he followed up with the deal details by email. Two hours later I was in the showroom where Gil introduced me to Darnell, who took the deal the rest of the way. She is arguably one of the best sales associates I've ever had a chance to work with in over 20 car deals. Swift, efficient, thorough and personable are four words that come quickly to mind in my experience with her. While the car was getting its inspection sticker, Paul McDaniels (the GM) came over to meet and thank me. An hour later I drove away with my new car. Great deal, great people, great experience. Thanks. More

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