Gerardo Gonzalez

Morrie’s Hyundai is amazing! Customer service is wonderful. Dima, Matt and Gerardo were very helpful and would recommend this dealership to everyone. They also have really goo Customer service is wonderful. Dima, Matt and Gerardo were very helpful and would recommend this dealership to everyone. They also have really good hot chocolate. More

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I have lost confidence in Morrie’s 394 Hyundai and the service department and would not recommend it to anyone I know with the lack of follow up, omissions and service professionals that do not seem to kn service department and would not recommend it to anyone I know with the lack of follow up, omissions and service professionals that do not seem to know how to listen and act on customer issues. Let me start at the beginning. Our salesman is a typical car salesman trying to please the customer and make a sale with the most commission he can. Nothing that I would not expect except for I expected a little more haggling on the price (there was none) but that’s okay no matter what I would feel that I was taken advantage of and overpaid. When it came to the finance person (your second salesman) I did not expect the hard sell on the extended warrantee. I had to refuse the warrantee four times before she let it go and just let me buy the car. She also glossed over the free oil changes (she said 3) with no details During delivery the navigation screen (map) was dark. our salesman and I tried a few things that did not work. Our salesman stated he would investigate and get me a solution. After a few days I got an email stating I left a voicemail later last week regarding the map darkness. I have an answer for that and would love to sit down again with you to fix that and answer the more questions. I received no voicemail but I thought ok memory lapse. I contacted him since he had a solution. The solution was things we had tried during delivery and they did not work. I contacted our salesman stating that and I had a few other concerns. The lane departure did not give an audible warning. The auto headlights were continuously on. The dash lights were what I considered dim. I suggested that the navigation screen, the auto headlights were continuously on and the dash lights were what I considered dim were related to not sensing that it was light outside. Our salesman agreed there was something wrong and would have service look at it but disagreed that these things were related or connected. A loner was arranged and my Santa Cruz went to the shop. I got a text from Kelly in the shop saying there was nothing wrong along with a video of him walking around the car showing me it was fixed along with a statement that the car was working according to factory settings. I asked what the video showed me and got the response this showed the lane departure was fixed and the other issues were not issues and working within design parameters. I am not sure how a video of the exterior showed any of that. I asked if the map showed daytime illumination – radio silence. I asked our salesman if he agreed it had been fixed. He stated he was not notified it was fixed and would check into it shortly. That was at 9 am this morning. At 1 pm I called our salesman asking for an update radio silence. I called again at 4:45 still no response. Our salesman stated he would rather not call to say he had no update so he did not call When I did get a response, I was told the car is still showing nothing wrong and that the car was working according to factory settings but hey were contacting Hyundai for guidance. They did trouble shooting for three days with Hyundai corporates guidance. The last message I got was they were told to trace all the wiring. I am not sure if this was done but the next message was low and behold it was a sensor that was not properly connected. It was a sensor all along exactly what I suggested when this all started amazing. Our salesman said it would be two days to repair the sensor since the Service manager was going to do it himself – two days to replace a sensor and he would check on it when he got in on Monday. I have asked several times how this sensor could show it was fine during the scans and never got a reply. Well, the car was finished in one day and I got the car back. The issues seem to be fixed but I am not sure I have total confidence in the car. Our salesman called wondering if I had heard anything about the car before he went to check to More

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They helped me quickly and treated me very well. I was very happy with the service. I was very happy with the service. More

by TODDKIDD2009 Verified Customer Verified Customer

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Worst car buying experience. Kept me waiting for over an hour “to speak to finance” when I was paying for the car in cash. Forced to watch upsell options, when I said I didn’t wa Kept me waiting for over an hour “to speak to finance” when I was paying for the car in cash. Forced to watch upsell options, when I said I didn’t want them. Car was not ready when promised. Had to have hail damage repaired and they damaged the car - scraped paint, chipped paint, ripped the clear coat - so had to have my new car repaired further. Car was supposed to be detailed and it was brought to me filthy, with all sorts of small debris on floors and in the trunk and dirty cup holder. Still don’t have my car. But they cashed my check right away. They are trying to make things better, but none of this should have happened this way. Would never buy from here again. More

by Upset Customer Verified Customer Verified Customer

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Very helpful and timely service. Everyone is knowledgeable, kind and professional. I would recommend Morries to friends and family. Everyone is knowledgeable, kind and professional. I would recommend Morries to friends and family. More

by JERRY83 Verified Customer Verified Customer

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It took over 4 hours for the purchase of my vehicle. After I test drove the car, I decided in a matter of minutes that I wanted to purchase the car with CASH. I then had to sit around for over 3 hours After I test drove the car, I decided in a matter of minutes that I wanted to purchase the car with CASH. I then had to sit around for over 3 hours waiting for one of two finance people so that I could write a check. We were told 45 minutes so we didn't go out for dinner. As time passed, I grew hungrier and hungrier and no one could give me an accurate time estimate. If I hadn't wanted the car so much, I would have left. But, it was a good used car and sometimes those are hard to find. More

by JOCELYN.COX Verified Customer Verified Customer

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Great services in every department We are very satisfied how we was treated Thanks Morris satisfied how we was treated Thanks Morris More

by Agonzalez1976 Verified Customer Verified Customer

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Awesome service, everybody was nice and helpful. Love the new facility, would recommend people to get service there. Love the new facility, would recommend people to get service there. More

by vang.james1991 Verified Customer Verified Customer

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Tech damaged my vehicle. No response for correction, other than my fault, now suing dealership. No response for correction, other than my fault, now suing dealership. More

by johnny.lawrence56 Verified Customer Verified Customer

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There is nothing positive to report only negative. The management there is the worst I have ever encountered. The management there is the worst I have ever encountered. More

by chrischurch77 Verified Customer Verified Customer

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