Gerald Whittington
Gerald Whittington at Town East Ford
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Gerald Whittington

Sales Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

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3.9
30 Reviews

With 13 years experience at the same dealership I have been able to maintain some of the highest CSI scores. Utilizing product knowledge, experience, and a positive disposition I provide great customer service. Accomplishments: Sales of the Year multiple times Sales of the Month multiple times Top Ten in Internet and Fleet Sales Ford Level 3 and 4 Award winner

Dealership Experience

19 yrs, 5 mos

Industry Experience

19 yrs, 5 mos

Specialties & Trainings

Ford Certified

Internet Certified

View more specialties & trainings
3.9

30 Reviews

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30 Reviews of Gerald Whittington

August 20, 2024

Dealership Rating
Employee Rating

Gerald was very condescending and unprofessional. Not sure why he was more concerned with being rude than having good customer service. Hopefully he gets better. More

by tj84575
Recommend Dealer
No

July 15, 2024

Dealership Rating
Employee Rating

Professional and no nonsense. Farley was great to work with, as was Boris. This was my 3rd time dealing with Town East Ford and each time has been a good experience. More

by Patrick G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Farle Lutian, Boris Loncaric , Matt DeAnda

July 06, 2024

Dealership Rating
Employee Rating

Worst experience of my 60 years of car buying. Sales managers were rude, sold a car out from under me after price was agreed on and credit was approved. In my 45 years as a professional business p More

by G Willy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Eddie Almodovar

Jul 11, 2024

Town East Ford responded

We apologize for the experience you described. Ensuring a fair and transparent process is crucial to us, and we regret any miscommunication or inconvenience caused during your visit. To address this matter promptly, please contact Lance Smith at jsmith02@vtaig.com. Lance will personally assist you and work to resolve any concerns you may have regarding your experience at our dealership. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to regain your trust in the future.

July 05, 2024

Dealership Rating
Employee Rating

Blake was very helpful and quick in making this purchase happen. Customer service from Blake and Cas was great. More

by Todd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cas Rooney, Blake Smithers

May 21, 2024

Dealership Rating
Employee Rating

This is our fourth vehicle to buy from Town East. Each time we have been treated good and walked away happy. More

by bellbigdog1313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Farle Lutian, Cas Rooney

May 22, 2024

Town East Ford responded

Thank you for your loyalty and your wonderful review! We're thrilled to have had the opportunity to serve you for the fourth time at Town East Ford. Providing excellent service and ensuring our customers leave happy are our top priorities, and we're delighted that we've been able to meet your expectations each time. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you for many more years to come!

May 01, 2024

Dealership Rating
Employee Rating

Ricardo is the man to see. Took care of all of my questions. He gave me all of the information I needed about my new vehicle and took care of everything, even delivery. Top not More

by dspawn0077
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Dominguez , Junior

May 02, 2024

Town East Ford responded

We're thrilled to hear you had a top-notch experience! It sounds like Ricardo truly went above and beyond to answer all your questions, provide detailed information about your new vehicle, and ensure a smooth delivery process. At Town East Ford, we take pride in our customer service, and Ricardo exemplifies that commitment. Thank you for choosing Town East Ford, and congratulations on your new vehicle!

February 25, 2024

Dealership Rating
Employee Rating

I appreciate Gerald, Cody and Ray helping me with my new car purchase and the time Cody spent with me showing me the cars and explaining in details. Ray was very good going over the final paperwork and warr More

by sdakin0728
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Franklin , Ray Monks Jr

Feb 27, 2024

Town East Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

September 28, 2023

Dealership Rating
Employee Rating

Hey everyone, just wanted to share a quick shoutout about my recent experience. Drove down from Prosper to Town East Ford in Mesquite based on some recommendations, and I'm glad I did. Worked with Patricia t More

by clgregg1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ozzy Ortiz , Patricia Breakfield

Oct 02, 2023

Town East Ford responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

August 19, 2023

Dealership Rating
Employee Rating

I am a long-time customer with Town East Ford. I have trusted Farle Lutian and his team with all my car needs in the past, and plan to continue doing so for the foreseeable future. The five-star s More

by Ed G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Farle Lutian, Ozzy Ortiz , Matt DeAnda, Nick Hyathan

August 02, 2023

Dealership Rating
Employee Rating

The BEST! ! I was searching online and found a Bronco Wildtrak on the Town East site. When I called to see if it was available, Cory answered and explained tol More

by CDarden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Hyathan, Cory Kendall

Aug 03, 2023

Town East Ford responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

1

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