George Panniell

Ron was excellent, Very knowledgeable and enjoyable to work with on my new car purchase . My new X5 M60i went on stop sell due to an integrated brake controller issue. The car arrived at the dealership an work with on my new car purchase . My new X5 M60i went on stop sell due to an integrated brake controller issue. The car arrived at the dealership and Ron called so I could come see the car while BMW was resolving the issue. Ron called me routinely and frequently to keep me advised on BMWs progress, I could not have asked for better communication. I took delivery of the car today and I couldn’t be happier With the vehicle and the actual delivery process. Marc The finance director was excellent very efficient and again very pleasant to work with I highly recommend Ron and Bmw of Catonsville More

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Extraordinary service and care by Brittany Hill of BMW of Catonsville: I would like to extend my appreciation and gratitude for your outstanding employees – Brittany Hill (BMW Service Advisor) and George Catonsville: I would like to extend my appreciation and gratitude for your outstanding employees – Brittany Hill (BMW Service Advisor) and George Panniell (Parts Staff). During my recent visit, they went beyond their call-of-duty to take care of the issues with my two BMWs. George went beyond human imagination to search and find the exact parts I was looking for. Both Brittany and George deserve Commendations for their honesty, service oriented, superior professionalism, and customer satisfaction focused work ethics. Their services for my family far exceeded our expectations. Employees like Brittany and George are the primary reasons for me, my son, and many other repeat customers at your dealership. Please, with your permission, I will be sending this Commendation note to BMW HQs in Germany and U.S. Thank you for maintaining such high standards at your dealership. Sincerely, Alex More

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Mark & Harold made my car buy experience very easy an straightforward with out any problems. straightforward with out any problems. More

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Harold Blackwell at BMW in Catonsville was very patient, knowledgeable, and professional. He made the entire process seamless by communicating and gathering the paperwork in advance. knowledgeable, and professional. He made the entire process seamless by communicating and gathering the paperwork in advance. More

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I leased a new BMW iX through Joe and BMW of Catonsville. One of (iff not the) easiest purchases I have ever had. No high pressure crazy upsells, very communicative, and easy to work with. One of (iff not the) easiest purchases I have ever had. No high pressure crazy upsells, very communicative, and easy to work with. More

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Been using this dealer for the last 20 years and it’s the only BMW dealership that truly appreciates their customers. From my service advisor Neal Taylor to my new favorite sales advisor Ron Ventura the leve only BMW dealership that truly appreciates their customers. From my service advisor Neal Taylor to my new favorite sales advisor Ron Ventura the level of professionalism and trust puts the Catonsville team above all others. More

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I was pleased with the service I received from the Salesman, staff and finance manager. This is my second purchase from this dealership. I give them a 10% rating. Great service. Salesman, staff and finance manager. This is my second purchase from this dealership. I give them a 10% rating. Great service. More

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Howard was a joy to deal with and made the ordering process easy. Communication while the car was in production was excellent process easy. Communication while the car was in production was excellent More

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BMW of Catonsville offered an excellent buying experience from pre-order to delivery day. My Client Advisor, Benn Edwards, was helpful and informative throughout the entire process. He was extremely responsi from pre-order to delivery day. My Client Advisor, Benn Edwards, was helpful and informative throughout the entire process. He was extremely responsive to texts, emails, and phones calls and was able to answer many questions I had regarding my purchase. I would also like to commend this dealership for their candor and commitment to MSRP in a market where other companies or dealerships are not. Benn, Andrew, and the rest of the Catonsville team modeled the kind of service one would expect from the BMW brand. More

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3 Purchases thus far. .. Brand new 2019 M2 Competition (ordered) - Joe Feng/ David Lee. Perfect delivery. Thru finance and paperwork in under 15 minutes. No issues. Exce .. Brand new 2019 M2 Competition (ordered) - Joe Feng/ David Lee. Perfect delivery. Thru finance and paperwork in under 15 minutes. No issues. Excellent customer care, service and vehicle delivery. Brand new 2020 X3M Competition (in dealership) - Joe Feng/ David Lee. Perfect delivery (completed purchase agreement/ finance, including processing trade of 2019 JCW Clubman. Completed purchase but an outstanding campaign was open on this vehicle. David Lee put me in brand new 5-series loaner, effected the campaign the following Monday - finalized delivery that Monday afternoon. Not a single hitch. Flawless delivery. As an adder, David availed the dealership area to accommodate my own PPF dealer application. Try as you may but you won't find a better dealership for customer care, service and vehicle delivery. Brand new 2021 M340i - xdrive (ordered). Joe Feng/ David Lee. Expedited order/ closed delivery/ accommodated my own PPF installer. Zoomed thru the finance office and ready to leave before the PPF (which had began hours earlier) completed. Another winner. 3 straight perfect deliveries. No issues at all. More

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