George Matthews | Page 16

Great Experience The preowned car sales team at Russ Darrow did an excellent job putting my deal together. They listened carefully to my needs and worked very hard to The preowned car sales team at Russ Darrow did an excellent job putting my deal together. They listened carefully to my needs and worked very hard to bring everything together in what felt more like a collaborative process than a negotiation. And While they did attempt to add products to the sale, they were not overly persistent. My sales associate Derrick was especially helpful and a pleasure to work with. I would definitely buy another car from this dealer. More

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Amazing experience From beginning to end their service and knowledge of the vehicles was great. They really made the buying process so easy. I would recommend Russ Darr From beginning to end their service and knowledge of the vehicles was great. They really made the buying process so easy. I would recommend Russ Darrow Honda to anyone I know. More

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Easy to Deal With i have always had great experiences with Honda. This is our second CRV. We have bought the van before. George Matthews and his staff are true professi i have always had great experiences with Honda. This is our second CRV. We have bought the van before. George Matthews and his staff are true professionals and make the process of buying s new car easy More

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Terrible customer service Absolutely Terrible. Eager to sell you a car, then forget you! Tire popped after only 50 miles. No tire iron in car. Wheel rusted to hub. I pointed ou Absolutely Terrible. Eager to sell you a car, then forget you! Tire popped after only 50 miles. No tire iron in car. Wheel rusted to hub. I pointed out to them multiple times that the wheel rusted to the hub makes it obvious they never inspected the brakes. Something a dealer is legally required to do! But they just keep repeating the same phrase "you bought it as is". As is shouldn't mean I break down two days and 50 miles later. As-is doesn't mean you don't need to inspect! As-is doesn't mean there's no consequences to treating your customers like dirt! The salesman said there's nothing he can do. His manager won't answer my calls. His voicemail says not to leave a voicemail, send an email cause he won't check it. Doesn't respond to emails either. Will never go back, and won't ever recommend them to anyone ever! Good luck selling cars with that business model. More

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Best experience yet, being remembered My salesperson went above and beyond to get me in the car of my dreams!! Lesia is one of a kind. I've never had such an experience. She called me aft My salesperson went above and beyond to get me in the car of my dreams!! Lesia is one of a kind. I've never had such an experience. She called me after more than a year passed which shows her loyalty to customers and her commitment to customer service. More

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I feel my needs were met....good car buying experience I love my car!!!!! Victor is a great guy, and I feel he was honest with me during the process. Elizabeth was great also, in the closing process. Than I love my car!!!!! Victor is a great guy, and I feel he was honest with me during the process. Elizabeth was great also, in the closing process. Thank you More

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Great Service and Value!! Over the last several years, Russ Darrow has successfully serviced my 3 Hondas for many needs from oil changes to a short block engine replacement. E Over the last several years, Russ Darrow has successfully serviced my 3 Hondas for many needs from oil changes to a short block engine replacement. Each time, I have found Russ Darrow Honda to be consistently focused on providing value and satisfying me. While working with George Mathews and his overall team at Russ Darrow Honda has been a very positive experience, the Service Department as a whole consistently meets or exceeds my expectations. I have worked mostly with Jay and Eric of the Service department. Both are top tier Service Advisors. They are very friendly, responsive, customer focused and do what it takes to solve my service needs at a very competitive price. During my last service visit, Jay was my Service Advisor and continued to provide his exceptional customer service. He was very responsive and saw that my service needs were properly met in a timely manner. Jay is an exceptionally reliable Service Advisor and someone I can count on to get the service work done right at a competitive price. It is always a positive experience working with Jay. More

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Finally! Great Customer Service and Value Ended up with a BETTER vehicle than I came for, and only because of Freddy's wonderful attention to my needs. He was intuitive, extremely friendly, no Ended up with a BETTER vehicle than I came for, and only because of Freddy's wonderful attention to my needs. He was intuitive, extremely friendly, not pushy, easy to work with and made me feel at ease. This is the fifth vehicle I have purchased, and now Russ Darrow and Freddy have a customer for life! I will share my expierience with my family and friends and hope everyone will have the opportunity to experience true customer service. I find is nearly impossible to find good customer service these days, but Freddy, George and everyone else at this dealer really showed me, it still exists. Thank you! More

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terrific I was suggested to Russ Darrow by lots of people I have been taking my car there for servicing for a very long time Wonderful place to buy a car and t I was suggested to Russ Darrow by lots of people I have been taking my car there for servicing for a very long time Wonderful place to buy a car and to get your car serviced It's terrific to know there is an automobile dealer out there who cares about their items. More

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very precise The staff at Russ Darrow are very personable they had the ability to reply to all of my inquires about the car that is new very precise and clear in e The staff at Russ Darrow are very personable they had the ability to reply to all of my inquires about the car that is new very precise and clear in explaning us the various insurance options and in quickly doing the paperwork. My sales person was polite, funny and very precise. More

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