George Matthews | Page 16

Customers are 2nd class citizens @ Russ Darrow Honda Caption: The consumer as a 2nd class citizen at Darrow Russ Darrow Group advertises: Experience the Difference... Better Service • Better Selectio Caption: The consumer as a 2nd class citizen at Darrow Russ Darrow Group advertises: Experience the Difference... Better Service • Better Selection • Better Pricing. I did not experience any of those advertised traits, quite the opposite. While waiting for my first oil change service at Darrow last summer, I was looking seriously at buying a replacement car, a Honda. On my 2nd visit I was treated poorly; Darrow personnel were rude, offensive and indifferent. I am no longer considering Darrow-Honda for a new car of any brand they sell because of failures. Russ Darrow failed and fails: Failed to honor its own issued oil change coupon, dishonoring an appointment for service Fails to engage the customer with respect Failed or is incapable of writing a standard business letter Fails to respond or reply to written complaints Failed to follow through as promised with customer service Russ Darrow has institutional indifference. Simply said, they just don’t care about basic courtesy, respect and service. The customer is second class or disposable when [the customer] refuses to take poor treatment as the usual and customary norm [for Russ Darrow]. I rate Darrow service department as “F” ; management sales and customer service“F”. I now am someone else’s customer and happily driving a Mazda ‘3’ but will buy a Honda from someplace else. Other dealers are happy to have a new customer. Darrow management, customer service and sales did its best to be dismissive and indifferent. If I accept poor customer service without objection, I deserve it. I’m not asking for ring-kissing deference, just courtesy and respect. I don’t have to accept being treated rudely or ignored by Darrow, let alone pay for it, by being a returning customer. More

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Okay for a dealership experience To highly priced. Took longer then promised but better than other dealerships in the area. Service writer was nice and friendly. Will probably return To highly priced. Took longer then promised but better than other dealerships in the area. Service writer was nice and friendly. Will probably return for service. More

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Derrick Wilson excellent salesman From the moment I walked in RussDarrow Honda and met Derrick Wilson I knew I had met one of the best salesman of all time. Not only did Derrick teac From the moment I walked in RussDarrow Honda and met Derrick Wilson I knew I had met one of the best salesman of all time. Not only did Derrick teach me about the Honda accord that I was interested in but found one that fit me perfectly. His personality and honesty were winning and straight forward. I could not of had a better experience buying a car.! G Mathews was cordial and accommodating as well! More

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Derrick Wilson is Extrodinairy From the moment I walked in the door Derrick Wilson was the consummate professional the best salesman I’ve ever met in any field sincere complete acc From the moment I walked in the door Derrick Wilson was the consummate professional the best salesman I’ve ever met in any field sincere complete accommodating and personal.!!! More

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Certified pre-owned purchase and service. Derrick is very friendly and took good care of me during the purchase process. (Almost 3 months as I shopped around) Always remembered me and greeted Derrick is very friendly and took good care of me during the purchase process. (Almost 3 months as I shopped around) Always remembered me and greeted me with a smile. We had an issue with the sun-roof after purchase but they got me right in for repair and supplied a loaner on a busy Saturday so my day wasn’t shot. Great to have the CPO. Very friendly and efficient in the service dept. Ruby was great. I’m most impressed with how Derrick in Sales, Ruby in Service and George the general manger worked together to make it right. More

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Certified used car purchase. Paid a little more than planned but all in all I think I did ok. Seems like a nice car so far. Haven't tested it much tho. Paid a little more than planned but all in all I think I did ok. Seems like a nice car so far. Haven't tested it much tho. More

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Great Experience The preowned car sales team at Russ Darrow did an excellent job putting my deal together. They listened carefully to my needs and worked very hard to The preowned car sales team at Russ Darrow did an excellent job putting my deal together. They listened carefully to my needs and worked very hard to bring everything together in what felt more like a collaborative process than a negotiation. And While they did attempt to add products to the sale, they were not overly persistent. My sales associate Derrick was especially helpful and a pleasure to work with. I would definitely buy another car from this dealer. More

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Amazing experience From beginning to end their service and knowledge of the vehicles was great. They really made the buying process so easy. I would recommend Russ Darr From beginning to end their service and knowledge of the vehicles was great. They really made the buying process so easy. I would recommend Russ Darrow Honda to anyone I know. More

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Easy to Deal With i have always had great experiences with Honda. This is our second CRV. We have bought the van before. George Matthews and his staff are true professi i have always had great experiences with Honda. This is our second CRV. We have bought the van before. George Matthews and his staff are true professionals and make the process of buying s new car easy More

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Terrible customer service Absolutely Terrible. Eager to sell you a car, then forget you! Tire popped after only 50 miles. No tire iron in car. Wheel rusted to hub. I pointed ou Absolutely Terrible. Eager to sell you a car, then forget you! Tire popped after only 50 miles. No tire iron in car. Wheel rusted to hub. I pointed out to them multiple times that the wheel rusted to the hub makes it obvious they never inspected the brakes. Something a dealer is legally required to do! But they just keep repeating the same phrase "you bought it as is". As is shouldn't mean I break down two days and 50 miles later. As-is doesn't mean you don't need to inspect! As-is doesn't mean there's no consequences to treating your customers like dirt! The salesman said there's nothing he can do. His manager won't answer my calls. His voicemail says not to leave a voicemail, send an email cause he won't check it. Doesn't respond to emails either. Will never go back, and won't ever recommend them to anyone ever! Good luck selling cars with that business model. More

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