George Matthews

i think Russ Darrow Honda has a great atmosphere that i enjoy each time i come in for any kind of help enjoy each time i come in for any kind of help More

by brooklynN Verified Customer Verified Customer

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We traveled a 10-hour drive from out of state to buy a used car and had asked for a video beforehand to check the condition. The salesperson assured us everything was fine and the car wasn’t too old. When used car and had asked for a video beforehand to check the condition. The salesperson assured us everything was fine and the car wasn’t too old. When we got there, we noticed clear signs of paint line and texture differences from the bumper to the door — it was obvious work had been done on the car, which hadn’t been mentioned or shown, and that was disappointing. The salesperson dismissed the DIY paint job as something that could have come from Toyota and didn’t even bother to look at it when we mentioned it, which suggests they had prior knowledge of the previous paint work. As soon as we asked about the paint, the general manager got involved. The manager said he’d be glad if we didn’t buy the car since the newly marked price was higher. When we tried to explain our paint findings, we were dismissed and instead asked about the color of the car. The manager said black and white paint are cheaper and that the issue probably didn’t cost much to fix, which made it feel like our concerns weren’t being taken seriously. Regarding pricing, we were informed that the price of the vehicle had just gone up today. However, with their upcoming promotional Black Friday discount, we were told we were still getting a better deal. This explanation felt more like a sales pitch than addressing our concerns. They said they accepted cashier’s checks but told me I would have to stay at least an extra day for it to clear, even though I’m not local. They offered to match my financing rate, but as soon as I called to cancel my bank financing, the matched rate was contingent on purchasing an extended warranty — something that wasn’t mentioned initially. Overall, the experience was terrible. The customer service was not only disappointing but felt intimidating, making what should be a straightforward purchase unnecessarily stressful. More

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The people were helpful in assisting us with our trade. My only negative feedback is that we had the understanding that everything on the truck installed by the dealer was included but we had to pay extra My only negative feedback is that we had the understanding that everything on the truck installed by the dealer was included but we had to pay extra for it. We were blindsided by that extra cost. More

by JESS Verified Customer Verified Customer

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By far the WORST experience I've ever had with a dealership! I was literally yelled at by this manager in the middle of the show room because he didn't want to work with my bank, who pre-approved my dealership! I was literally yelled at by this manager in the middle of the show room because he didn't want to work with my bank, who pre-approved my loan. Fortunately, Ziegler Honda was able to sell me the same make/model the very next morning using financing through my credit union with no issues! More

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We had a positive experience with all the individuals that helped us with this vehicle purchase. that helped us with this vehicle purchase. More

by LBLANCHARD35 Verified Customer Verified Customer

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I have financed/leased my last 5 vehicles from this dealership due to the salesperson and the attentiveness, and customer service/care of the staff. They always create a memorable and easy process for dealership due to the salesperson and the attentiveness, and customer service/care of the staff. They always create a memorable and easy process for the purchase of a car. More

by robertc Verified Customer Verified Customer

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Anthony was very helpfull listend to what we we wanted and worked to get us there and worked to get us there More

by Martha Mendoza Verified Customer Verified Customer

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Very persistent when trying to get customer a good deal. They were eager to make me happy. They were eager to make me happy. More

by KM042972 Verified Customer Verified Customer

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I had dealer installed options installed on my new car and Yazen was so helpful. Even sent pictures! and Yazen was so helpful. Even sent pictures! More

by LEWSELLERS Verified Customer Verified Customer

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All my questions were answered and all the staff were respectful. I especially liked the video I received when I inquired about the car in a text message. respectful. I especially liked the video I received when I inquired about the car in a text message. More

by HINKLEKA Verified Customer Verified Customer

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