George Matthews

Chris Berger always goes above and beyond. He is one of the main reasons I take all my cars for service He is one of the main reasons I take all my cars for service More

by Rfischer9.sf Verified Customer Verified Customer

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They have always taken good care of me and my vehicles. I will trust Jay, and his team with my next car too. I will trust Jay, and his team with my next car too. More

by Rodi Verified Customer Verified Customer

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Very pleased with the customer service all that were involved in my purchase of the vehicle involved in my purchase of the vehicle More

by RAYLEAZER27 Verified Customer Verified Customer

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After 25 years, I am no longer a Honda customer. The sales manager, Alvin Cobb, and the GM, George Matthews, would not make good on what I was promised. When it came time to putting the numbers on p The sales manager, Alvin Cobb, and the GM, George Matthews, would not make good on what I was promised. When it came time to putting the numbers on paper, there was a $10,000 difference from what was discussed less than 2 days prior. The quality of service over the years from Honda has drastically declined. Unfortunately, I have lost trust in Honda. More

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I love them every time I come the service is nice and fast the workers are always on their job they help with all my questions and concerns I love this dealer I could’ve found a better please to get my c fast the workers are always on their job they help with all my questions and concerns I love this dealer I could’ve found a better please to get my car from More

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Total Scam - Sold A Bad Vehicle, GM is Horrible- Bad Battery, Warranty Scam Horrible I would not use this dealership for any service at all. We purchased a vehicle on 12/20/21 and on 1/5/22 our vehicle Battery, Warranty Scam Horrible I would not use this dealership for any service at all. We purchased a vehicle on 12/20/21 and on 1/5/22 our vehicle was taken to a repair facility. We are now 1/13/22 and still without our vehicle. The vehicle was on the showroom floor when I went to view it. The salesman, Christopher Stoflet had to boost the battery because it was dead. I was told they “disconnected” the battery and that was the reason. I thought it was odd but took his word for it. As my daughter and I left with the vehicle for a test drive - the vehicle died on us. I immediately called the dealership and spoke to Christopher Stoflet in which he drove out to our location to boost the vehicle again. The vehicle is a 2016 with 40,800 miles so it isn’t like it was something too old, etc. We purchased the warranty they assured us was “great”! Lol as we all know that’s a croc of crap period. The General Manager, George Matthews is the biggest con artist period. I immediately called him on the day that my car was taken to the mechanic shop and I explained everything to him and how upset I was for what I was going through. I explain to him that the mechanic shop shared that the cost of my repair was an excess of $4000. $357 of this was for a new car battery. Explain to me, am I correct in being upset? Mr. Matthews proceeded to tell me “Do you want to fight or do you want my help?” Seriously, I expressed frustration with my car to him. He then asked that I send him a copy of what the mechanic had found wrong on the vehicle. I emailed him pages of what the mechanic had on the vehicle. Two days later I get a call from Mr. Matthews asking that I take my vehicle to them for an inspection. I’m guessing he never understood or paid attention from the beginning because my vehicle was sitting in a mechanic shop and not drivable. The dealership is over an hour away from where I live. I have filed a claim with the warranty company and all of the claim was declined except for $971. The warranty company stated they wouldn’t cover anything because they considered it pre-existing. Hi immediately reached out to Mr. Matthews to ask if there Dealership would at least help me cover the cost of the difference especially the cost of a battery. He sent me a rude text stating that it was basically my fault because I didn’t take my car to their shop and they would have found a way to repair the vehicle. Also he stated they would not reimburse any thing and offered me three platinum detail services. I did submit a complaint to their corporate office. From what I have read in other reviews from other people that have used this dealership and their services it seems that this is consistent with how they run a business. Please I repeat please do not do anything with this Dealership. I will make it my mission to make sure that I share this experience as it has hurt my family financially. I have not had my car but a little at two weeks and have driven it less than 600 miles since I purchased it 12/20. *SCAMMED* SOLD ME A VEHICLE IN BAD CONDITION DON’T USE THIS DEALERSHIP More

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Excellent experience at Russ Darrow metro mart. Everyone was very professional and friendly. From start to finish, it was a positive experience. was very professional and friendly. From start to finish, it was a positive experience. More

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George Matthews and Lesia Matthis were very courteous and made the buying experience a good one. I am a repeat customer and will go back again when the time comes. made the buying experience a good one. I am a repeat customer and will go back again when the time comes. More

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Angela at Russ Darrow Dealership Service dept has great customer service skills & always does a great job. customer service skills & always does a great job. More

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Very pleased. Derrick was honest from the beginning. After a miscommunication in the beginning, George, the general manager, made a point to personally apologize and make me comfortable with the purchas After a miscommunication in the beginning, George, the general manager, made a point to personally apologize and make me comfortable with the purchase of this vehicle. More

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